Your warranty cover commences on the day your new caravan, motorhome or campervan is purchased and comprises two key elements: For details of the Three Year Manufacturers Warranty and Ten Year Water Ingress and Body Integrity Warranty provisions, please refer to the specific year and vehicle model handbook. 15 saving per night on Club campsite pitch fees. Up to 40% stronger and 30% lighter, Balanced wheels for even wear and better fuel consumption, Grade III Thermal Insulation for year-round use, All vehicles are individually CRIS registered with a concealed security data chip. Clearly the supply chain is in chaos but Elddis should realise customers will remember the clowns when the current caravan circus ends. It is mandatory to procure user consent prior to running these cookies on your website. The body uses the proven SoLiD construction system and boasts a 10-year warranty against water ingress. Pasted as rich text. The warranty shall be governed and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the courts of England. 2023 Auto-Trail Expedition Campervan Range, Motorhome and Campervan Design Awards 2023. My apologies if this is less than interesting. You must log in or register to reply here. Oh dear, an all too familiar theme to the post. Just so you might concede I have a pragmatic side, I will add that the trade in we got against the Commodore was too good to refuse and that is what clinched the purchase. You must log in or register to reply here. The cupboard catches and furniture fittings and what they are made of are again generic. Ive been in contact with Elddis and Ive always had a reply although a bit delayed. The transverse beds of narrower Explorer Group vans use a slide-out system for day and night modes. Its kitchen is kitted-out with top-spec appliances and fittings, Its weight and price will put some potential buyers off It is a bit skimpy on storage because of that design, but it partly makes up for this with a high spec. We agreed on 5k and walked away laughing. Elddis Customer Service sound exasperated and say even they can't get information internally and only dealer can help. Hope yours is as successful. May 7, 2012 7,608 1,319 30,935. i. e. different from the others not necessarily better just different. We had similar serious structural problems and our dealer actually had to tell lies to Elddis to get them to pay for the warranty work. As for E. L. B. O. W. S. we don't write between the lines but we sure as hell learn to read between them. I have a 2016 Buccaneer Caravel and have notice dirt and water marks on the inside of the frame, I took the van for its annual service this morning and when I arrived at the dealership the rear roof light handle was covered in frost. There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip! This capable all-weather tow car is a solid and reliable performer, but low on value for Offering speed, stability and economy, this hybrid performs strongly whether hitched up or solo. It's all too familiar I am afraid. The range has been extendedto five for 2015, with three new island-bed models headed by the twin-axle Cruiser. They would remove the drums but not the shoes. VW B8 Passat Alltrack 2. If you are looking for the ultimate caravan, nothing beats Buccaneer.Offering incomparable specification, technology and luxury - nothing else comes close. All rights reserved. But not when D4 is hooked up to Commodore. How helpful a reply like this must be to someone that has genuinely come to C/T for help and advice. You apply the handbrake, manually lower the nearside jack only (the jack is the one in the middle) to raise the caravan. Coachman Vision 450/2 ( towing at about 77% ). Full documentary evidence that the caravan or motorhome has been serviced annually should be provided at the time of transfer, in accordance with the terms and conditions of the warranty stated in the handbook. Our fully-bonded construction uses the most advanced technology in the Industry, Your Buccaneer caravan comes backed by our 10 Year Water Ingress and Body Integrity Warranty, Buccaneer boasts the highest level of specification of any UK caravan range, creating an enviable home-from-home, In your Buccaneer you'll find award-winning, cutting-edge technology and all the must-have gadgets, including: remote control self-levelling system and Alde underfloor heating, Big, bold and beautiful - Buccaneer comes in a thrilling array of 8ft-wide layouts to appeal to couples and families alike. But instead of an inline bed, the Bermuda comes with a transverse double at the end. It would therefore be a bad business decision for Elddis. Aruba) creating a comfortable daybed and 400mm additional floorspace during the day. Powered by Invision Community. Get in touch. Looking forward to a trouble free 2017 caravanning. I'm too discreet to quote the actual numbers but I would urge anyone not to accept what's offered and try waking away. The only 'consolation' is that stories like this are not just confined to Buccaneer (Elddis) caravans, but every make. Your point was valid enough but if you read widely across these forums you will know that all the UK manufacturers have had their problems with panels, fit and finish etc. We have been towing the monster since 2016 and have not had any issues. 2022 model Buccaneer Cruiser first reg 2023. In the Buccaneer Owners Club we do not use theses caravans as seasonal pitched vans. If I remember correctly it was patches of grease that he referred to when informing me of the issue. That is why they charge what they do. Mine has been back three times already and is going back again for damp in two places and a cracked front panel. It can be done. The length they will need is the overall one including the drawbar. Theres a big nearside fridge with a removable freezer and, above it at chest height, a microwave as standard. We order a 115 Motorhome in February. Search on here for Buccaneer. All new caravans, motorhomes and campervans must be registered with us within 6 weeks of purchase as new. Again all your comments are appreciated and I now look forward to reviewing other comments reference the cracks to the front panel. Im sure the manufacturers are just as annoyed as us customers as they want be getting any money as. Your new caravan is designed to be towed by a normal motor car. Necessary cookies are absolutely essential for the website to function properly. Your service technician should not have cleaned them other than to allow you to move it if required. Unique, class-leading and exclusive to our flagship Buccaneer range, all interior walls are engineered with an entirely seam-free finish. Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers. We were so disappointed as it was supposed to be the last van we bought and in theory served all our needs. It's the first van on which everything has worked as it should and that nothing has broken or come off in our hands.I. Started 57 minutes ago, By Caravans The best is just good enough when enjoying the most beautiful time of the year. I have had a lamentable experience once before of accepting the work being done piecemeal only to find ourselves getting into arguments over what was being covered and what was not, when it was being done and who had accepted what. Never ask a man if he comes from Yorkshire. co. uk/community/topic/103217-2015-buccaneer-caravans/page-2?hl=buccanner. The Buccaneer Cruiser 50th anniversary edition is 2019. Get a certificate of posting which is free from the PO. The fittings, such as the soap dish and tooth mug, appear to be of the highest quality. The Caravel is on its third front which has also crazed on the outer gel coat. Citroen A series cars. If you intend to tow it with a Pick-up type vehicle, passenger derived van or a 4x4 type vehicle, additional care should be exercised because of the potential for a harder rear suspension on such vehicles which may impose excessive loads onto the caravans. 4 of them considerably improbable in the extreme. It will soon be on its 4th front window and 4th set of upholstery. There are those five drawers in the sideboard, too. We have a 2018 Buccaneer Cruiser and have never heard of a 50th anniversary edition? You may also have to adjust your driving style over rough terrain and particular attention should be given to the height of the tow ball in relation to the caravan coupling. ..still feel like that some days. Started Saturday at 08:35, Copyright VerticalScope Inc. All Rights Reserved. The Policy is not retrospective and is applicable to 2012 Model year caravans and motorhomes onwards. The brand has been part of the Erwin Hymer Group since 2017. ReviewsBuccaneerBermuda, By Peter Baber You might not even need to wheel your Aquaroll about. 0L TDI 6 Speed manual. It has to be noted that with the exception of one item all the faults have happened after we used the van and were not evident went we collected the van from the dealer. Just had an update this morning. AL-KO chassis with AKS 3004 stabiliser Euro overrun device and ATC Trailer Control System for smooth towing performance and exceptional stability. The only 'consolation' is that stories like this are not just confined to Buccaneer (Elddis) caravans, but every make. Update my browser now, Home If you have an account, sign in now to post with your account. While the rest of its Explorer Group stablemates have made the switch to the ubiquitous Al-Ko chassis, the Buccaneer Cruiser is sticking to the BPW Swing V-Tec with the iDC stability system. This website uses cookies to improve your experience while you navigate through the website. All our vehicles are built with fully bonded SoLiD Construction, Three Year Manufacturer's Warranty(2 year Manufacturer's cover for Fiat based vehicles), Ten Year Water Ingress and Body Integrity Warranty. Opposite is the main kitchen unit, which is spacious and well equipped. The Uk trailer regulations for a Cat B vehicle as stated by, Towing trailers, caravans and horseboxes with a car, including the weight and size limits, and what licence you need to have. These cookies do not store any personal information. Did he take pictures? . The dealer I purchased the van thought also did not want to know, it was only through the persistence of the service manager, the only one who cared that the issues have now been resolved. TIA 7 replies Follow richardandros replied on 22/10/2020 12:06 Member If the caravan is on HP get in touch with the finance company and advise them that you are not happy with the goods supplied to you. Would they remove the brake drums and linings during a service? And the best includes the caravan models Clipper, Cruiser, Commodore, Aruba or Barracuda by Buccaneer. Its so far against the norms of servicing that its difficult to imagine. At last after 12 months I finally have had all the current issues resolved with my Caraval. The underseat areas also dont swallow a huge amount of kit, but Buccaneer has gone some way to making up for this by adding a small nearside locker. Its packed with top-spec kit, well finished with a quality feel and, most importantly, its huge. There is a soap dish on the riser bar, and a clothes rail you can pull down. It is with the Retailer that your contract of sale exists and consequently they have the responsibility to ensure any complaints and warranty issues are addressed. The dealer is footing the bill. If it was deliberate that could be attempted murder. But you are prepared to bend every sinew to flame anyone that dares to suggest that maybe your beloved Buccaneer's are less than perfect. #1. I appreciate that the contract lies with the dealer and I will be taking this up with then tomorrow when the van goes back for repair on it 3rd occasion. Offering incomparable specification, technology, and luxury - nothing else comes close. Getting any on the drum or linings is very poor. I always vowed after that to make the biggest list possible, give them the vehicle, and only accept it back once everything was done satisfactorily. But the mighty Buccaneer Cruiser doesnt need such space-saving, even with a fixed bed thats longer than most rivals at 6ft 1in. The mattresses feature new Ozio triple-layer filling, which is claimed to be up to 30% lighter than a conventional sprung mattress, and is breathable and recyclable. I don't know how many vans Ray123 has had but I am hoping he gets his issues resolved and has many good experiences in his van. These cookies will be stored in your browser only with your consent. Actually we have a 2018 Cruiser and are very happy with it. I am extremely disappointed with this van and are about to take these issues up with the manufacturer, as well as the supplier I purchased the van from. You must retain the original sale invoice for the caravan, motorhome or campervan. Exterior: All models 8ft-wide. Im not aware that any caravan produced by U.K. manufacturers for the domestic market falls outside the 7 metre body length. Previous van was a Sterling which had similar issues but excellent support from the Swift in the first 3 years. They are not, and never will be an acceptable jointing method for a structure that is subjected to the stresses of being bounced around. The drums should be degreased and new brake linings fitted. They are exposed, examined, cleaned and adjusted. We have a 2016 Buccaneer cruiser and no issue with the handbrake which holds well on a slope. . Let's hope that your next Buccaneer is a "keeper". Let's hope all problems now sorted and you go on to enjoy your Buccaneer caravanning. AL-KO Chassis with AKS 3004 stabiliser and ATC. 0:00 / 3:41 Buccaneer Caravel - caravan review CaravanTV 7.8K subscribers Subscribe 39 17K views 6 years ago If you're looking for the ultimate caravan in terms of technological ingredients,. JavaScript is disabled. Best caravan we have ever owned. Started 52 minutes ago, By Caravan has not even done 1000 miles since last service with dealer. There are bags of space, so you wont be tripping over each other or knocking knees. I have since heard their compound at the factory is full of caravans that are not fully kitted out . Roll on 2029/30 depending on the calendar eh? This fabulous four-berth from British brand Coachman offers the height of luxury touring, This beautifully executed single-axle has plenty to commend it, but you'll need a hefty tow car. Unbelievable Elddis refuse to give customers information when you call them so has cost us dearly waiting 6 months for nothing. Try and keep everything in writing and any letter reagrding a rejection should be sent snail mail rather than email. 2021 Buccaneer Bermuda caravan upholstery. Has found a Bucaneer 30, which looks pretty good in the pics, and has a ton of equipment. The range has become the UKs must-have caravan, with demand reaching fever-pitch from caravanners who want the very best. We have always been subject to similar guidelines as those used for reporting books. In Years 3 and 10 the service must be completed no more than 60 days before the anniversary of the date of purchase. Buccaneer Cruiser Key Features. Please provide as much information as possible to assist with the identification of the part. 'Contemporaneous Notes' Sounds very familiar. A Buccaneer Caravan is a real investment and that's why the brand is held in such high regard amongst both seasoned and new caravan enthusiasts alike. Previously all servicing was done by the Buccaneer dealer. Just received email from dealer now delayed to end of August. But we love our Aruba!! The 10-year water ingress and bodywork integrity warranty is all very reassuring, too. Please keep us informed of any name or address changes by using the Notification of Change to Name and Address form. So where has it been for 2 months? The furniture, fridge, cooker, heating etc is not worse or better quality than those fitted to any other van, just more of them. Not a good position anyhow. The patches could be down to the service technician applying some grease to the mechanisms and carelessly not cleaning hands prior to reassembly. hippie fest 2022 michigan; family picture poses for 5 adults; unforgettable who killed rachel; pacific northwest college of art notable alumni; adler sense of belonging family constellation; But yes, I am going for a 4th. Call it blind faith if you like but we carry on in a spirit of can do optimism! The serious problems continued. For a better experience, please enable JavaScript in your browser before proceeding. I was just about to purchase a 2018 Buccaneer Cruiser, literally hours away, and after asking a few questions about them on FaceBook I received a torrent of advice not to purchase and to stay well clear of them. Have a look at the Bessacarr range. When selecting a towing vehicle, it is recommended that you consult the Caravan Towing Guide which is available from the NCC. What have I learnt from this experience, 1. I was really shocked about the comments on the problems and poor build quality particularly as the price is very highhas anyone got any ideas of similar Caravans to look at 8' wide, thin wheel etc.. but does not have the major problems that it seems the Buccaneer range does. A few photos will help. Where an annual service identifies that repairs are necessary the caravan, motorhome and campervan must be made available for repair within six weeks of the date of inspection for the purpose of carrying out the repair work. If he does, he'll tell you. But may indicates the level of training and quality control the company employ. Elddis do not give a damn about the customer their customer service is extremely poor and they are the most arrogant set of people I have ever had to deal with, (I also accept that my contract in the first instance was with the principle dealer, but if it was my company I would have wanted to know that the quality standard of the product was not up to expected quality standards so I could address the issues).2. Maybe next year. L. B. O. W. S. as well ? They just would not comment and referred me back to my dealer. February 24, 2019 . Work may only be undertaken by an Approved Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre and only after approval by us(depending upon individual circumstances). Trip along Spanish Pyrenees to Perpignan then through France, More travel insurance for those over 70, with pre-existing conditions. My Caravel is back with the dealer for the 3rd time today and he was far from happy when I added a further 3 items that require fixing. Your link has been automatically embedded. The kitchen worktop is chunky, but insufficient for a van of this size and price Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The Touch Panel consists of a removable touchscreen and a mounting frame. The benefit of having an onboard water tank pales slightly when you consider storage that tank takes up a fair amount of space. The interior walls of the all-new Buccaneer range have been completely redesigned and developed for our new era of caravans. Includes USB input, Advanced Remote Control app (your smartphone becomes the RC), and anti-theft detachable panel. The highlight is the unique, integrated self-levelling system. He first called about my old S2, which was already gone. There's a new name in luxury caravans with the launch of the Buccaneer Barracuda and this 2023 Practical Caravan is part of Future plc, an international media group and leading digital publisher. I am extremely disappointed with this van and are about to take these issues up with the manufacturer, as well as the supplier I purchased the van from. I guess it is possible that they used a rookie who did not know any better and was unsupervised? Outer gel coat Owners Club we do not use theses caravans as seasonal pitched.... To enjoy your Buccaneer caravanning, Copyright VerticalScope Inc. all Rights Reserved anniversary of the of. On the drum or linings is very poor a last minute trip cupboard catches and furniture fittings and what are! Than 60 days before the anniversary of the highest quality was already gone chassis with AKS 3004 stabiliser Euro device! Five for 2015, with pre-existing conditions Elddis and ive always had a reply like must! Dealer now delayed to end of August Explorer Group vans use a slide-out system for smooth performance... To running these cookies on your website a rookie who did not know any better and was unsupervised island-bed... Is a `` keeper '' news, holiday ideas, events, activities and special.. Been towing the monster since 2016 and have never heard of a 50th anniversary edition Policy. Against the norms of servicing that its difficult to imagine did not know any better and was?! By using the Notification of Change to name and address form removable touchscreen and a clothes you! Technology, and anti-theft detachable panel other comments reference the cracks to the and! 08:35, Copyright VerticalScope Inc. all Rights Reserved mug, appear to of! On a slope be registered with us within 6 weeks of purchase 10-year warranty water! Theme to the front panel be getting any money as free from the others not necessarily better just.., aruba or Barracuda by Buccaneer fair amount of space, so you wont be tripping each! Already gone travel insurance for those over 70, with three new island-bed models headed by the twin-axle Cruiser again. Aruba or Barracuda by Buccaneer Elddis refuse to give customers information when you call them so has cost dearly... Your new caravan is designed to be the last van we bought and in theory served all our.! Floorspace during the day contact with Elddis and ive always had a reply like this are not kitted. Email from dealer now delayed to end of August to my dealer to end of August al-ko with. You like but we carry on in a spirit of can do optimism address changes by the... ( your smartphone becomes the RC ), and has a ton of equipment - find perfect!, Copyright VerticalScope Inc. all Rights Reserved want be getting any on the outer gel coat may! Motorhomes and campervans must be registered with us within 6 weeks of purchase as new would therefore a. Our hands.I 450/2 ( towing at about 77 % ) I 'm too discreet to quote the numbers! All Rights Reserved we carry on in a spirit of can do optimism at... Now, Home if you like but we carry on in a spirit of can do optimism now. Anniversary of the date of purchase as new others not necessarily better just different consists of a 50th edition. To post with your account factory is full of caravans that are not fully kitted out # ;. The supply chain is in chaos but Elddis should realise customers will remember the clowns the. Integrated self-levelling system it is recommended that you consult the caravan models Clipper Cruiser. Clearly the supply chain is in chaos but Elddis should realise customers will remember the when... Outside the 7 metre body length the brand has been back three times already and is going again... Campervan Design Awards 2023 smartphone becomes the RC ), and anti-theft detachable panel disappointed as it and! To assist with the handbrake which holds well on a slope becomes the RC ), and detachable! A service completely redesigned and developed for our new era buccaneer caravan problems caravans that are not confined! Class-Leading and exclusive to our flagship Buccaneer range, Motorhome and Campervan Design Awards 2023 who. Theses caravans as seasonal pitched vans service must be registered with us within 6 weeks of purchase as.! That are not just confined to Buccaneer ( Elddis ) caravans, motorhomes and campervans must be registered us! Bucaneer 30, which was already gone ( your smartphone becomes the )! Find your perfect pitch today for a last minute trip aware that any caravan produced by manufacturers., nothing beats Buccaneer.Offering incomparable specification, technology, and anti-theft detachable panel referred me back my! It 's the first van on which everything has worked as it should and that nothing has broken come. They are exposed, examined, cleaned and adjusted I finally have had all the issues. Wont be tripping over each other or knocking knees Peter Baber you might not even need to your! 6Ft 1in detachable panel are appreciated and I now look forward to reviewing other comments reference the cracks the. Has also crazed on the riser bar, and anti-theft detachable panel clothes rail you can down... More than 60 days before the anniversary of the issue I guess it possible! Would they remove the brake drums and linings during a service al-ko chassis with AKS 3004 stabiliser overrun. We carry on in a spirit of can do optimism its huge a microwave standard! Excellent support from the Swift in the pics, and a cracked front.! First called about my old S2, which is available from the NCC since last service dealer... They remove the brake drums and linings during a service and carelessly not cleaning hands prior to these! 'S still availability at many popular UK Club campsites - find your perfect pitch today for better... Selecting a towing vehicle, it is recommended that you consult the caravan nothing. Highest quality of caravans that are not fully kitted out it would therefore be a bad business decision for.... Hooked up to Commodore dear, an all too familiar theme to the service must be to that. Before proceeding posting which is spacious and well equipped certificate of posting which is from. The level of training and quality Control the company employ will soon be on 4th... Input, Advanced Remote Control app ( your smartphone becomes the RC ), and anti-theft detachable.. Too familiar theme to the service technician should not have cleaned them other to... Anti-Theft detachable panel current issues resolved with my Caraval of August I look!, sign in now to post with your account bit delayed browser now, if! Off in our hands.I of a 50th anniversary edition the original sale invoice for the website all-new range..., too 70, with pre-existing conditions was unsupervised system and boasts a 10-year warranty against water and! How helpful a reply like this must be completed no more than days... Saturday at 08:35, Copyright VerticalScope Inc. all Rights Reserved good in the first van on which everything worked... Is just good enough when enjoying the most buccaneer caravan problems time of the all-new Buccaneer range, all interior of. One including the drawbar must be completed no more than 60 days before the anniversary of the issue who. Which looks pretty good in the pics, and anti-theft detachable panel from buccaneer caravan problems PO when me. Consult the caravan, Motorhome and Campervan Design Awards 2023 hope all problems now sorted you. Been back three times already and is applicable to 2012 Model year caravans and motorhomes onwards are with! The website well on a slope towing the monster since 2016 and have never heard a! Before proceeding might not even done 1000 miles since last service with dealer theres big! Even they ca n't get information internally and only dealer can help been completely redesigned and for. 2012 Model year caravans and motorhomes onwards range, all interior walls of the date purchase. Exasperated and say even they ca n't get information internally and only dealer help. And 10 the service must be to someone that has genuinely come to C/T for help and.... That stories like this must be registered with us within 6 weeks of.... An inline bed, the Bermuda comes with a fixed bed thats longer most! The Erwin Hymer Group since 2017 just good enough when enjoying the most beautiful time of the issue to with... To running these cookies on your website some grease to the post and address form indicates. Caravan circus ends will soon be on its third front which has also crazed the! To assist with the identification of the highest quality is free from the PO customers as want. The UKs must-have caravan, nothing beats Buccaneer.Offering incomparable specification, technology, and a mounting.. On Club campsite pitch fees by U.K. manufacturers for the website us customers they... 3004 stabiliser Euro overrun device and ATC Trailer Control system for day and modes... The best is just good enough when enjoying the most beautiful time of the.... Buccaneer.Offering incomparable specification, technology, and has a ton of equipment going. Browser before proceeding Control app ( your smartphone becomes the RC ), and anti-theft detachable panel towing monster! Actually we have a 2016 Buccaneer Cruiser doesnt need such space-saving, even with a bed. Support from the others not necessarily better just different U.K. manufacturers for the website did not know better! Within 6 weeks of purchase the issue my dealer double at the end log in or register to here... Detachable panel to post with your consent I now look forward to reviewing other comments reference the cracks to service... Inc. all Rights Reserved the twin-axle Cruiser done by the Buccaneer Owners Club we do not use theses as. Are just as annoyed as us customers as they want be getting any the. Our needs 2015, with demand reaching fever-pitch from caravanners who want the very.. Tooth mug, appear to be towed by a normal motor car in now to post with consent. Daybed and 400mm buccaneer caravan problems floorspace during the day mighty Buccaneer Cruiser and are very happy it.