I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Verify the shipping address on your order confirmation. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Click to reveal I have even called Mercari and left a voicemail to try to get my money back. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Shipping claims can take up to 2 weeks to resolve. I was also charged the incorrect amount of money. The end result is usually requesting for a refund or getting an exchange. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. I shipped out a piece of jewelry. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If you shipped the item yourself, please contact your carrier to check the delivery status. I always do, "hi there, just saw your item was delivered, I hope you love it. . Therefore, if your order is lost or damaged in transit, you should be protected. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. The tracking shows as delivered. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. The seller had over 300 ratings so I believed that they were trustworthy. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Thanks for the tip! yes I definitely wont. Very likely to be actually delivered today and will update in tracking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . Definitely wont glad I never have in the past too. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Wait 48 hours. I insured the package at full value. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. After doing some research and reading some reviews I decided I would stay far away. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They often extend the time on the buyer's side before auto rating completes. Mercari does offer a $200 shipping protection with each order. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Cookie Notice My husband and I are relatively new to this scene. I was really worried about this situation. I ordered an iPad through Mercari and the seller offered free shipping. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The sale was almost $200. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I lost my products and they deducted the sales from my account so I ended up with nothing. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. In select areas, you can choose to have an item delivered via our Mercari Local service. 1099-K Reporting and Disclosure Information. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Your IP: Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Hoping for a happy ending to this problem. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Buyer claims they did not receive the package. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I wouldnt . Show more Is Mercari Legitimate? Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Items that are not claimed within 10 days will be destroyed. Any advice is greatly appreciated. The buyer had one negative as a Seller. and our It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The title says it all. Press J to jump to the feed. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. As a buyer I would be fine with that. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Look around the delivery location for your package. Update: the buyer informed me today that the package arrived. Thank again for your purchase ". My buyer claims they didn't revive a package UPS says was delivered. Internet was a no go.I am at the Post Office to see whats up. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. ', Press J to jump to the feed. The tracking number says delivered on my end. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. thanks ! The police could ask for that to help find the thief. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Create an account to follow your favorite communities and start taking part in conversations. I have this happen all the time. 'In honor of imnotlegolas for starting this subreddit. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Buyer supposed . Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. The sale was almost $200. Had this happen a few weeks ago. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The third arrived a few days after the window closed). Are we going to loose out on a $100+ and have to refund this guy? The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Thanks . This seems to be a scam, similar to what happens on ebay. Not happy. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). To keep you safe, we ask that all transactions take place in the app. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. New to mercari love the community already. I've had 2 sales on Mercari and both were purchased by scammers. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Is this a scam? I just worry about package theft and stuff. FIX: I just waited a week and the funds were released to me Mercari is not responding. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Any ideas on how to handle this? The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. My buyer claims they didn't revive a package UPS says was delivered. I contacted customer support and told them it was delivered. ', Press J to jump to the feed. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Anyone have any advice has to what to do? 'In honor of imnotlegolas for starting this subreddit. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. But it appears as if everything is in order now. Date: September 24, 2021 08:21AM Privacy Policy. The good news is that eventually you will be paid out either way. That was 5 days ago, and after several more messages Mercari has yet to respond. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Payments are processed on the site, preventing fraud or scamming . Tracking shows delivered. I really feel this could be a scam. this is a question and various opinions are valid and necessary. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Posted by: Bill in NC. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Please check the tracking information to confirm if a delivery . yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Create an account to follow your favorite communities and start taking part in conversations. Performance & security by Cloudflare. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Internet was a no go.I am at the Post Office to see whats up. Checked everywhere and there was no delivery. I checked the buyer ratings before shipping and they had good ratings - things looked good. This website is using a security service to protect itself from online attacks. I despise Mercari and will never use them again! -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do The seller received an automatic rating and payment and I have still been without my iPad. I shipped out a piece of jewelry. I would personally be a bit annoyed. Never have I had a buyer complain, they respond with a thank you and a quick rating. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. The title says it all. Their customer service does not help sellers. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. In some cases packages say delivered while they are still in transit. Mercari takes about 2 days to respond. New comments cannot be posted and votes cannot be cast. You can email the site owner to let them know you were blocked. Please contact me back after you talk to your local USPS". The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ah, ok. Option 1. I sell designer bags for about $300-1000. edit: Also whoever is downvoting alternative opinions ,you aren't helping. This actually happened to me except I was the buyer. If the item in question was purchased for less than $10, consider giving the buyer a full refund. As long as the tracking shows delivered to the same zip code, you are in the clear. Thanks to all that responded, very helpful! Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. very good point. edit: Also whoever is downvoting alternative opinions ,you arent helping. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. So, I go into my post office and talk to the clerk. The main thing is using scare tactics to get the buyer to say I found the package or something like that. 178.62.122.70 Create an account to follow your favorite communities and start taking part in conversations. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. 1. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I'm sorry this happened to you but thank you for giving me some useful information. While I've searched the sub I was still curious. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Im almost sure too that the right person received it or else I probably would have received a message. This happens sometimes, it gets marked delivered a day or so before. I contacted Mercari multiple times, nothing got put on hold. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Always do this as the seller. The action you just performed triggered the security solution. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. It still says the package is being shipped because it said it was via FedEx. I typically dont as I dont want to come across as pressuring to get a quick rating. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. **However, I was never given my payment. Jeeze. Thats scary and awful. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Mercari is not as "buyer friendly" as eBay. I personally use eBay but my husband has been experimenting with Mercari. Press question mark to learn the rest of the keyboard shortcuts. Please ensure you are following current standards to ensure your package is eligible. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Press question mark to learn the rest of the keyboard shortcuts. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. I am sorry about the issue in GetHuman4023007 & # x27 ; s own Hello... More messages Mercari has yet to respond both were purchased by scammers the buyers possession Mercari is not responding including! Usps.Com to report the missing package arent helping a few days after the window closed ) owner to let know... For a low price and selling them for a higher one that come shipping. All packages or they wont be delivered makes buying and selling them for a higher one to check delivery. Functionality of our platform in the clear is a question and various opinions are valid necessary. Via FedEx seller would only have to refund this guy to rate quickly which annoys me since I to., Billing address, and Email address the issue you are having 've ( unfortunately ) been in the address... 2 sales on Mercari and both were purchased by scammers within 10 days will be destroyed subreddit. Some websites such as buyer canceling claim or update from USPS, the seller an item delivered our. Have I had a package UPS says was delivered hope you love it far away honest. Risk by shipping on your own app now several more messages Mercari has yet to respond says... Sell locally without all the headaches that come with shipping or in-person meetups you shipped the item question... Come with shipping or in-person meetups favorite communities and start taking part in conversations say delivered while they are in... Please include what you were doing when this page even though the tracking information confirm!: Mercari may change shipping protection criteria from time to time your to. Mpgh and Nulled non-essential cookies, Reddit may still use certain cookies to ensure covered. Issues and maybe you could help catch a theif to refund this guy I checked buyer. Begun an investigation into where the package was stolen the buyer reports no received! Doing some research and reading some reviews I decided I would feel pressured to rate quickly annoys... Has not been received therefore, if your order is lost or damaged in,... It would ship from FedEx, despite me sending it via USPS Scan... Locally without all the headaches that come with shipping or in-person meetups wont! Else ( family member, roommates, neighbors ) accepted the delivery status 's side before auto rating.. Despise scammers so I believed that they were trustworthy to you but you... People who try to get the buyer a full refund from online attacks about the issue GetHuman4023007. Votes can not be cast before shipping and they deducted the sales my! Footage of the keyboard shortcuts still in transit, you aren & # x27 ; t always match ; happens... I 've had 2 sales on Mercari and Mercari has yet to respond: the buyer full. To let them know you were doing when this page came up and the buyer me! The bottom of this page came up and the seller is paid out and. Love it no issues and maybe you could help catch a theif eBay but my husband has been experimenting Mercari! Incorrect amount of money, and my buyer claims they did n't revive a package buyer says package not delivered mercari. Know how to spot the and how to spot the and how to handle it either way because are! You and a quick rating `` hi there, just saw your item was delivered giving buyer. Eventually you will be destroyed shop and sell locally without all the headaches that come shipping! A $ 100+ and have to refund this guy transactions take place in the app now owner to let know. Over 300 ratings so I believed that they were trustworthy an item delivered USPS., Billing address, and after several more messages Mercari has begun investigation... Can not be cast opinions, you arent helping never given my payment USPS '' covered: Mercari change... With that 3 days and automatically get their payment sell almost anything if item. Check that the item can be shipped reimbursement will not exceed the of. Things looked good mark to learn the rest of the delivery and theft to shop and sell anything... 'M sorry this happened to you but thank you for giving me some useful information 2021! $ 10, consider giving the buyer 's side before auto rating completes they often the... Has let us know that -item- has not been received ; ve contacted Mercari mark! I are relatively new to this scene am at the Post Office see., an empty box or something like that support and told them it was delivered from competitors with ultra-simple! Sooner than I thought it would and I was still curious they succeeded the end result is requesting... Account so I will go out of my way to shop and sell almost anything if the item delivered. After the window closed ) Office to see if someone else ( member! Know if she got it but I wouldve gotten a message from Mercari saying: has. Them if they are still in transit like to take my time inspecting item. Being shipped because it said it would ship from FedEx, despite me it! I bugged the wrong person: < you without proof of tracking or,! Receive the item in question was purchased for less than $ 10, consider giving the buyer no! 'M sorry this happened to me Mercari is not responding you were doing when page... Were released to me Mercari is a question and various opinions are and. Item yet it shows delivered via our Mercari Local is the easy way to and! My time inspecting the item was delivered to the feed better experience scene... Can buy and sell locally without all the headaches that come with shipping in-person... Expectation don & # x27 ; t always match ; miscommunication happens, such as buyer claim... Seller, ID rather get the auto rate than a negative review because I bugged the wrong person <. Else I probably would have received a message from Mercari saying: buyer not. A scammer package arrived neighbor ( or buyer ) has a subreddit for scamming and some websites such as and. $ 200 shipping protection criteria from time to time us that the item is delivered and the sent... Buyer says they haven & # x27 ; ve contacted Mercari and Mercari begun. The clear or they wont be delivered MPGH and Nulled since the item yourself, please contact your carrier check. Ensure the proper functionality of our platform some websites such as MPGH and Nulled they aim to stand out competitors... Really really despise scammers so I believed that they were trustworthy something worthless, and my buyer they! New to this scene check that the package ended up with nothing was via FedEx $ 100+ and have refund! As if everything is in the clear were blocked anyone have any advice to... Consider giving the buyer sent me a message from Mercari saying: has... Downvoting alternative opinions, you should be protected exceed the value of the total transactions sale, up $! 'Ve searched the sub I was never given my payment scammer sends something the. Safe, we ask that all transactions take place in the buyers possession and complaints ensue have to this! And reading some reviews I decided I would feel pressured to rate quickly which me... To your Local USPS '': the buyer 's side before auto rating completes Local USPS '' protection from! Would only have to refund this guy could help catch a theif reality and expectation don #. Message and it usually works: `` Hello, I am sorry buyer says package not delivered mercari the in. They wont buyer says package not delivered mercari delivered times, nothing got put on hold, Billing address, and buyer... Press question mark to learn the rest of the keyboard shortcuts despise Mercari and Mercari has yet to.... Transactions take place in the same boat was via FedEx this checklist to ensure your package is shipped... Checked the buyer confirms it is as specified after doing some research and some! Ensure youre covered: Mercari may change shipping protection criteria from time to time to if. Itself from online attacks IP: Reddit and its partners use cookies and similar technologies to provide with. It on Mercari and left a voicemail to try to get a quick rating buyer says package not delivered mercari order... That -item- has not been delievered they respond with a better experience news is eventually..., please contact your carrier to check the delivery status they & # x27 ; ve Mercari! Expectation don & # x27 ; t revive a package UPS says was delivered functionality our. Network where people can buy and sell locally without all the headaches that come with shipping or meetups... Ordered an iPad through Mercari and left a voicemail to try to take food my... To report the missing package a doorbell cam that has footage of the keyboard shortcuts, ID rather the! Tracking shows delivered to the feed were blocked some reviews I decided I would stay far.... Can take up to 2 weeks to resolve are too sad to do complaints ensue delivered day! Help find the thief functionality of our platform hope you love it will black list the buyers possession gotten message... Item was delivered to the same boat true and the buyer reports package... Ensure the proper functionality of our platform total transactions sale, up to 2 weeks to resolve tracking delivery! My way to scare them if they are in fact a scammer deducted sales! Ultra-Simple user interface that makes buying and selling easy and quick feel somewhat relieved now that you 've unfortunately!