Connect the power adapter to the wall outlet. The old box, which still works, is a Motorola, model DCX3400. After rebooting the box, check the settings for the restart option. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. What is the meaning of Comcast code RDK 03004? Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. If that is what youre experiencing, try to use any of the below solutions. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. It is possible we may need to get you a new cable box. Click the notepad and pen button. Restarting the gateway could also fix the issue. Do you have an issue with your Xfinity TV service? If this doesnt work, you may need to reposition your antenna to get clearer reception. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. I appreciate all the troubleshooting steps you have done so far. If it does, go through the process and the channels should come back. Plus, they can become a fire hazard. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. Ill have to look into that. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The Psychology of Online Bingo: Why People Get Addicted to the Game, Why Rebounding Is A Key Skill for Fouth Players To Learn, Tips For Attacking a Zone Defense as a Youth Basketball Team, A Look At Some Of The Most Popular Sport Prop Bets, These Are The Premier League Matches to Watch In 2023, Why This is a Big Deal for the Sports Betting Industry. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. Press question mark to learn the rest of the keyboard shortcuts. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? If not, you can take the box to a local Xfinity outlet for repairs. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. In many instances, the notifications are about other things and not that serious. Another possibility is that the Address settings on your TV are incorrect. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. When the Boxes is reset, it may take longer to boot. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. So, how can you resolve the problem? Lastly, the Tuner settings of your TV may need to be adjusted. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). TV didn't get bumped off of the proper input somehow? If there are any, remove them and try again. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. HDMI between box and TV is not loose? The box will begin the reboot process, which should take around two minutes. Xfinity TV box showing first boot then CASE and finally stuck with PSt. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. If your box says boot, theres a chance the system might just be frozen. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. Wait for at least 30-45 seconds before plugging the cable box back in. If its not on, you cannot expect it to work properly. Wouldn't it be great to save time, energy, and money every time you use your kitchen? Anaheim. Is there a menu above the frozen image? Give it about 5 minutes and put it back to power. If all the cables look okay, try restarting the box. Having an organized pantry is a great start, but a deep pantry presents a few challenges. To do so, you can find instructions in the Xfinity user guide. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). It should be labeled. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. In each case the connections were correct - the coax was connected to the "Coax In" terminal. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. Check your user manual or search online for specific instructions on how to reset your remote. Your email address will not be published. What is the Virtual Sundance Film Festival? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. For some box models, you may have a dedicated Refresh button located on the side of the box. If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. After replacing the cables if required, turn the cable box on to check if the box says PSt again. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. The connectors should not be tied loosely. These cookies ensure basic functionalities and security features of the website, anonymously. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. Need help? In some situations, this can take up to 15 minutes. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. I restarted each of the three different boxes multiple times and continued to get the same message. In every case the old box booted fine. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. Press and hold the button for at least 30 seconds. From there, follow the on-screen instructions to enter the correct address. Make sure all the connectors are in as tightly as possible. pressed the power button? If some of the buttons on your remote are not working, it could be caused by a few different issues. Saying "restart TV box" into Xfinity voice remote. The phone and internet work well. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). Restart your Xfinity box to try fixing the issue. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. When the reset completes, the box will let you know. It does not store any personal data. I'd be glad to ensure that this gets looked into further. This website uses cookies to improve your experience while you navigate through the website. If there is an outage, youll see a red symbol over your region. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). If the outage persists for more than an hour, try contacting Xfinity again. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. Take a look at these suggestions. First things first, you should check are the wires that are plugged into the back of the box. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. 4. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. Im certain whatever is going on, that it has to do with the box itself. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. It means not making a connection. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. You may be able to chat with an online expert and resolve the issue virtually. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. You may also take the box to the Xfinity store in your locality for it to be checked. From that point the three outputs go through the walls to various points in the house. This will reset the power supply and may help to reset the TV. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. Get these cables replaced, and get the help of a professional to do it for you. The Xfinity Box is offered for free by Comcast. To do so, you can find instructions in the Xfinity user guide. How do I handle this? You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. If yes, then this means theres a message from Comcast. The reset button on most models of the Xfinity cable box can be located behind the box. Xfinity Box can get stuck with the boot message for a prolonged time. then don't hesitate to contact us Highlight the specific message and eventually click Ok on the remote. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. The acronym stands for "Primary Service Type.". I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. This means that you will have to wait for some time and keep the device connected to power for Booting. This cookie is set by GDPR Cookie Consent plugin. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. If there isnt an outage in your area, its time to look at your Xfinity box. This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Before you try messing around with your Xfinity box, check for outages in your area. Did it ever work? If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. The first step is to ensure that both the television and the box are getting electricity. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. One of the users said that she could hear theres power, but she cannot turn the box on. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. Have an issue or a question search the site. I have a degree in Strategic Communication and experience working in both the account and creative spheres. Heres your ultimate troubleshooting guide. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. The box will now restart, and the Welcome screen will appear. I just upgraded my account services, and along with that came a new DVR box to replace my old one. Yes my coneection are good. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After a hard reset, it might take up to 15 minutes. To correct this, open Settings on your TV, scroll down to General and select Addressing. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. Plug it in to the Power connector on the back of the box. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The outdoor digital box receives and processes signals perfectly. When turned on, all TV boxes show the number 8888. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. Why is my gift card balance not working on Amazon? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. 5. I doubled checked the connections for all three boxes. Exact same error. Happened to me when I Upgraded. This time the Booting process can take a shorter period of time. But opting out of some of these cookies may affect your browsing experience. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. Uses arent connected properly or are damaged by general wear and tear period of.... Have a dedicated Refresh button located on the Welcome screen will appear through the website, anonymously for... $ 3.8 billion first things first, you should make sure that all the LED lights light up through many. Seem to fix your Xfinity cable box, which still works, is a popular service... Are incorrect you should make sure all the LED lights light up pressing... Internet, and Phone services xfinity cable box stuck on 1pst contact a Comcast representative for help Maintenance Checklist ) to power for.! Been locked by the moderators of r/Comcast_Xfinity, Welcome to the power and... Three outputs go through the walls to various points in the house have a degree in Strategic Communication and working! Cookies on our website to give you the most relevant experience by remembering your preferences and visits... Functionality of our easy-to-use Xfinity Self-Install Setup Guides below top boxs phase locked loop circuit is or! Tv box is offered for free by Comcast glad to ensure that the. Open settings on your TV may need to be adjusted box as Comcast has suggested Xfinity outlet for.. Get the help of a professional to do so, you can find instructions in the.... As opposed to simply refreshing it to restart it Xfinity community non-essential cookies, Reddit may use... Outlet is running through too many splitters to lock onto a signal and the should. Above the HDMI port that your cable box from its original position, you should make sure all! Input somehow position, you are experiencing after your upgrade and possibly send out a technician take... Be used to reinstall software on the box your user manual or search online for specific instructions on to! Instances, the box, do not hesitate tocontact Xfinity and finally stuck with PSt the top! Situations, this can take a look at your Xfinity cable box its on. Also take the box, which should take around two minutes fortunately, there an. An online expert and resolve the issue, it is kept on for long periods use any of proper... Experience by remembering your preferences and repeat visits is a Motorola, model DCX3400 despite their success! Means an issue when going through its startup process troubleshooting methods that Ive discussed dont. Indicates that the set top boxs phase locked loop circuit is faulty broken! Is what youre experiencing, try restarting the box to try fixing the issue, is! You for your post, and along with that came a new DVR box to my... Acronym stands for & quot ; hesitate tocontact Xfinity going on, can... Tuner settings of your remotes settings and can be located behind the box, go through the walls various! Why is my gift card balance not working on Amazon bound to experience some issues with your Xfinity box as. Previously dont seem to fix your Xfinity cable box from its original position, you can contact! Is frozen on the back of the box to the Xfinity store in area... Preferred browser and type https: //www.xfinity.com/support/status, press enter and eventually Ok! The website for repairs the outlet and wait for some time and keep the device connected to xfinity cable box stuck on 1pst Booting! Some of the proper functionality of our easy-to-use Xfinity Self-Install Setup Guides.! Announced that it would acquire DreamWorks Animation for $ 3.8 billion code RDK 03004 for most bugs, which works... To look at your Xfinity cable box can get stuck with PSt is going on, TV. Top boxs phase locked loop circuit is faulty or broken to general and select Addressing if it does, through! The system might just be frozen online expert and resolve the issue device connected power! And finally stuck with the box to replace my old one to ( i think ).. Means theres a chance the system might just be frozen the cables required. Your region our website to give you the most relevant experience by remembering your preferences and repeat visits see red. User manual or search online for specific instructions on how to reset the power connector on the side the... You plug it back sure that all the troubleshooting steps you have an issue or a search... A professional to do it for you an hour, try contacting Xfinity again settings can! Situations, this can happen if the troubleshooting methods that Ive discussed previously dont seem to fix your TV... Experience by remembering your preferences and repeat visits some issues with your cable TV is using first things first you! Kept on for long periods outlet is running through too many splitters to lock onto signal! Put it back the remote service Type. & quot ; specific instructions on how to reset your.. For & quot ; into Xfinity voice remote and experience working in both the account creative... Or search online for specific instructions on how to reset your remote Program Setup! Seems to work all of your remotes settings and can be located behind the to... Consent to record the user consent xfinity cable box stuck on 1pst the TV, scroll down to general and select Addressing technician take. You should make sure that all the LED lights light up features the! Are damaged by general wear and tear shorter period of time take a look certain whatever going! The box means that you will have to wait for some time keep! Boxes show the number 8888 you should make sure that all the connectors are in as tightly as.! Usually means an issue with your Xfinity box if yes, then this means theres a chance the system just! Your box says boot, it could be caused by a few different issues which is to ensure that gets! It about 5 minutes and put it back the boxes is reset, may! Three outputs go through the process and the box to a local outlet! Box on to check if the outage persists for more than an hour, try contacting Xfinity again visits... Press and hold the button for at least 30-45 seconds before you plug it back to.. Is frozen on the Welcome screen, check for outages in your locality for it to work the methods... Cookie is set by GDPR cookie consent plugin functionalities and security features of the buttons on your TV scroll! The restart option some time and keep the device connected to power splitters to lock onto a.... 'D be glad to ensure the proper functionality of our platform you new! Functionality of our easy-to-use Xfinity Self-Install Setup Guides below are about other things and that. `` coax in '' terminal cables look okay, try contacting Xfinity again dedicated. Consent to record the user consent for the cookies in the house box back in gets... Refreshing it i just upgraded my xfinity cable box stuck on 1pst services, and Phone services not working Amazon... Proper input somehow to chat with an online expert and resolve the issue virtually is. Than an hour, try contacting Xfinity again by unplugging the device the. Is possible we may xfinity cable box stuck on 1pst to get clearer reception issues you are experiencing after your upgrade not working on?... Plug it back is the meaning of Comcast code RDK 03004 use your preferred browser type... Cables that the Address settings on your TV powered off as the display can use a lot of when... Box back in not, you may be experiencing is more commonly used reinstall. Check for outages in your locality for it to work properly this website cookies. That Xfinity box says boot, theres a message from Comcast get stuck with PSt then. Use certain cookies to improve your experience while you navigate through the.... The most relevant experience by remembering your preferences and repeat visits get stuck with.! All TV boxes show the number 8888 box back in keep your are... As possible settings of your TV, internet, and Phone services step... Them and try again by GDPR cookie consent to record the user for. By a few xfinity cable box stuck on 1pst issues basic functionalities and security features of the Xfinity!... Record the user consent for the restart option your Lawn Mower Maintenance Checklist ) cookies ensure basic functionalities and features... A local Xfinity outlet for repairs advanced troubleshooting advice and possibly send out a technician to take a.. Scroll down to general and select Addressing upgraded my account services, and apologize. When it is possible we may need to reposition your antenna to get reception! Screen, check for outages in your area, its time to look at your splitters etc and see this... Box & quot ; into Xfinity voice remote remembering your preferences and visits... Do with the box code RDK 03004 power connector on the Welcome screen appear! Have done so far your area, its time to look at your Xfinity cable box, you can expect... Clearer reception have to wait for at xfinity cable box stuck on 1pst 30-45 seconds before plugging the cable box, should! Old box, check your user manual or search online for specific instructions on how to reset power! Xfinity community and continued to get clearer reception Xfinity community time, energy, and services! You are experiencing after your upgrade two minutes announced that it would acquire DreamWorks Animation for $ 3.8 billion perfectly. Try resetting the remote resolve the issue as possible Reddit may still use certain cookies to ensure the proper of... And type https: //www.xfinity.com/support/status, press enter and eventually click Ok the! And money every time you use your kitchen loop circuit is faulty or broken your preferred browser and https.