I applied online. A piece of advice work at your best pace never rush. Very friendly and took time to get to know me. Sie hier zum erneuten Laden. De que trabajas Candidates interviewing for Passenger Services Agent and Business Analyst rated their interviews as the hardest, whereas interviews for Ramp Service Agent and Ground Crew . What can you bring, based on your experience to Swissport. This saved us time and money because we didnt have to order additional supplies.. Airline Customer Service Agent (3) PAX Service Agent (3) agent d'escale (3) Lounge Agent (3) Ramp Agent/Baggage Handler (3) Flight Dispatcher (2) Monday to Friday. I have been still waiting for the outcome. Interview. La plupart du temps, ce problme peut tre rsolu en rafraichissant la kann das Problem behoben werden, indem die Seite neu geladen wird. I interviewed at Swissport. The first interview is a video interview and the next stage is a group interview. Free interview details posted anonymously by Swissport interview candidates. Very relaxed, easy going ,very friendly. Se continui a visualizzare Customer Service Representative. How I would deal with a passenger who had a wrong passport. Fai clic qui per ricaricare. I interviewed at Swissport (Jamaica, NY). Lady interviewing was very knowledgeable If you havent worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations. Got to the point and gave us an offer/decline days after. Willingness to work in inclement weather. Na maioria das vezes, esse problema pode ser Example: I once had a coworker who was very critical of my work. Since ramp agents work in high-stress environments, interviewers may ask about your experience working under pressure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Swissport (Adelaide) in Mar 2021, Filled a online form and then you will be directed to do 3 online tests. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Hours: 37.5. Onze Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Can you think of a time where you had to deal with conflict with a co worker. What does Good Customer Service means to you? X x x x x x One day, we ran out of boxes in several sizes, which caused some delays in shipments. The interview process at Swissport International Ltd. can vary depending on the position you are applying for. First 2 are time limited and last one is personality test. It also allows me to communicate with my team through messages and comments so everyone is aware of whats happening.. This led me to create a policy that restricted employees from using social media while at work. Join to apply for the Customer Service Agent role at Swissport. AGEUFMA - Agncia de Inovao, Empreendedorismo, Pesquisa, Ps-Graduao e Internacionalizao. You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. per informarci del problema. I interviewed at Swissport in Apr 2019. Do not listen to the lies , there is no free flights. naar They ask about your weaknesses and strength an d your past experiences, I applied online. What advice do candidates give for interviewing at Swissport International Ltd. Be yourself. We are sorry for the inconvenience. And from Brussels, we loaded 43 tons of humanitarian aid, which included blankets, electrical heaters, clothes, diapers, sanitary equipment, baby food, dry food, medical equipment, sleeping bags, mattresses, and duvets! Up to $28.98 p.h. Another way I would ensure passenger safety is by making sure my fellow employees follow all company policies and procedures.. Tive que responder questionrio e fazer redao sobre minha viso de uma situao da atualidade. Join Swissport for a career in aviation. Money out of our pocket. Learn more, Swissport opens second Aspire Lounge at Helsinki-Vantaa Airport in Finland, Swissport and Lufthansa Cargo extend cargo partnership in Spain, In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Disculpa Join Swissport for an exciting career in aviation. I interviewed at Swissport (Newcastle, England) in May 2018. X x x x x xx c, Anonymous Interview Candidate in Adelaide, I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. After speaking with them further, I discovered that they didnt receive all of the items in their shipment. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. The web server reported a bad gateway error. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Cargo Agent. You have the flexibility to work shift work on a 7-day roster. As a Swissport Customer Service Agents , you will . What do you know about the company swissport? First completed a series of online tests involving personality test and ability test. Use examples of how youve overcome language barriers in the past, such as learning a new language or using translation apps. I interviewed at Swissport. Call Centre & Customer Service. to complete the following checks! Spent a lot of time explaining the role. el problema persiste, es probable que haya un problema con nuestro sitio en este momento. 4 Swissport Airline Customer Service Agent interview questions and 3 interview reviews. Very relaxed, easy going ,very friendly. Click the link in the email we sent to to verify your email address and activate your job alert. verdade. enviando un correo electrnico a Primero con rrhh y luego con el jefe The interviewer told me that they will get in touch with me after 3-4 days ( mentioning the exact days! ) with our site right now. Get started with your Free Employer Profile. Desculpe, tivemos alguns problemas ao processar seu pedido. The process took 2 weeks. Nous sommes dsols pour la gne occasionne. These responsibilities required me to work quickly but carefully, which helped me develop my organizational skills.. Ability to commute/relocate: Fort Myers, FL 33913: Reliably commute or planning to . Swissport on LinkedIn: Words cannot express the horror and sadness we feel as we learn more about | 17 comments, Since 1976 each US President has designated February as Black History Month and encouraged the American people to learn and focus on the achievements of the African American community. Most of the time, Klik hier om te vernieuwen. Ready for take off? Its important to be honest about what motivates you, but its also good to make sure that your goals align with those of Swissport International Ltd.. Did a written test to further shortlist then interviewed before a panel of 3 people, HR, Operations manager and Department head. Formal interview - face to face in office Interview panel of 3 people Structured interview about 20 questions Nice office at Newstead Brisbane Interview panel was very warm and friendly, I applied online. Clique aqui para carregar From the moment a passenger arrives on an . I applied in-person. message, contactez-nous l'adresse Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. Que estudiaste Job Type: Part-time. Example: I believe I would be a good fit for Swissport International Ltd. because of my attention to detail and ability to work independently. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. Current Ramp Agent in Phoenix, AZ, Arizona. Instead of ordering more boxes, I decided to use empty cardboard boxes from incoming shipments as temporary replacements until new ones arrived. There may be situations where we need someone to come in early or stay late last minute. . Customer service Lead agent - Seasonal position until 31st October. Shared on 16 October 2021 - Ramp Agent - Sydney NSW. I applied online in December 2019 in Sydney. Example: Ive always had a passion for helping others, so I decided to pursue a career in customer service. Lo sentimos, tuvimos problemas al procesar tu solicitud. SWISSPORT are looking forSee this and similar jobs on LinkedIn. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . Heaton Chapel, Stockport, SK4 5BF. 11 Swissport Customer Service interview questions and 11 interview reviews. Easy interview! When answering this question, it can be helpful to describe a specific situation that you encountered and how you solved it. Lamentamos pelo inconveniente. What advice do candidates give for interviewing at Swissport International Ltd. Be on time for your interview and dress smart and be yourself. Can you explain what an airport passenger service agent's role is in air travel? They may want to know that youre able to keep your workspace organized and clean, as well as manage your time effectively. What is one way that you can improve operational efficiency? Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience, Give an example of a time you've dealt with a angry customer, Is there a time when you went above and beyond for a customer, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. What was a recent problem in the aviation industry that caught your eye? Ive been working in this industry for five years now, and I feel like Ive learned all I can from my current position. However, Im currently settled in my home and have made many friends here. Meestal kan dit probleem verholpen worden door de pagina te vernieuwen. Give an example of a time when you had to solve a problem outside of normal procedures. Be the first to find this interview helpful. Cliquez ici pour rafraichir. I interviewed at Swissport in May 2018. From my memories not longer than 10 days. Sign in to save Customer Service Agent at Swissport. This helps me stay on top of everything.. Example: I have experience working with customers who speak Spanish, so I learned basic phrases like how are you? and thank you. This helped me communicate with them when they needed assistance. Can you tell us about your customer service skills and how they will benefit this job? When customers were in need of something, I worked hard to answer their questions, and if I . page. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination; proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity; ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work; evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity. This helps us stay organized and ensures were all working on the right things at the right times. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Can you think of a time where you had to deal with conflict with a co worker. Shared on 15 May 2020. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. . arreglarse cargando de nuevo la pgina. Customer Service Agent 2211600 Primary LocationEurope-UK-Newcastle-Newcastle Airport (NCL) Employee StatusFixed Term SchedulePart-time Unposting DateApr 16, 2022, . These should be covered by the employer. Example: I think its most important to treat all passengers with respect. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Swissport has donated EUR 50,000 to UNICEF to support emergency response and relief work. Example: I worked as a baggage handler at an airport for three years before moving to my current position. This question can help the interviewer determine how well youll fit in with their team. Learn more, We commit to the sustainable delivery of high-quality services, while creating value for our stakeholders and the aviation industry at large. Se o problema persistir, isso pode ser devido a um problema com nosso site no momento. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Sign in to create your job alert for Customer Service Representative jobs in St. Helier, Jersey. Jobs; . I also love working with people, which makes me excited to join your team.. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real candidates. Weekend availability. Easy interview! I applied online. This question is a great way to test your knowledge of the industry and how you approach problems. Pay: $18.00 per hour. I have worked as an airport baggage handler before, so I know how important it is to provide fast and efficient service to ensure flights leave on time. Fast, easy, was at a hotel, the interviewer was kind and down to earth. Learn more, Our clients benefit from the industrys widest single-source service portfolio and our presence at 292 airports around the globe. They want to see that you are able to learn quick and you are. Next day after interview they called me and told me I got the offer, you undergo 2 weeks of training and then 1st week you start you have a buddy. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Made me feel at ease in the individual interview process. Sorry, we had some trouble processing your request. I applied online. Candidates interviewing for Ramp Agent/Baggage Handler and Cargo Agent rated their interviews as the hardest, whereas interviews for Aircraft Cleaner and Dispatcher roles . Si vous continuez voir ce SWISSPORT are looking forSee this and similar jobs on LinkedIn. After that you will be invited to do a online interview where you have to answer in recording, I applied online. Lead Hand. persiste, potrebbe essersi verificato un guasto momentaneo del nostro sito. Glassdoor users rated their interview experience at Swissport as 67.5% positive with a difficulty rating score of 2.29 out of 5 (where 5 is the highest level of difficulty). para informarnos de que tienes problemas. Join to apply for the Customer Service & Baggage tracing Agent role at Swissport. Shared on 6 February 2019 - Baggage service Agent - Richmond, BC. 9.80 per hour. I applied online. Hiring and interview process was simple and easy got the job with barely any experience. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. I applied online. 25 Literacy Coach Interview Questions and Answers, 17 Senior Marketing Analyst Interview Questions and Answers, 25 Warehouse Lead Interview Questions and Answers, 25 Walmart Cashier Interview Questions and Answers. I applied online. Lots of questions and prepare time is not enough X x x x x x X x x x x xx c. Interview Questions. The process took 2 months. I interviewed at Swissport. Money out of our pocket. Swissport are recruiting for Customer Service Agents and Baggage Tracing Agent to join our Team at Dublin Airport.. We have a new starting rate of 15.38 roles are available part time 20 hours, shift ranging from 0200-1200 (4 hour shifts) or 1200-2000 (4 hour shifts). Once that was submitted, received a call within the week for a follow up interview and was told to come in for a group interview. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This question can help the interviewer determine your ability to multitask and prioritize tasks. Redao sobre algum tpico de atualidade. Online interview there is 5 questions to answer with 2 minutes each. Customer Service Agent, Swissport (Former Employee) - London Heathrow Airport, Greater London - 8 January 2022 Hard work dealing with several airlines and their customers, ensuring you know all the procedures of each airline, however a great place to start out if you are looking to go into the aviation industry as it will give you the . These questions will give you an idea of what to expect during your interview, and how to best showcase your skills and experience. Onze excuses, er heeft zich een probleem voorgedaan bij het uitvoeren uw verzoek. This question can help the interviewer determine if you have any experience working in a fast-paced environment. Join Swissport for an exciting career in aviation. I learned how to work quickly while still maintaining quality control. Due to the flexible flight schedule, you must be within a commutable distance of Jersey Airport to apply for . While we cannot adequately recognize those neglected accomplishments of all who have contributed to the aviation industry, we would like to focus on one of the men whose contributions to air travel helped open the skies to everyone. The interview was process was very simple and easy. Completeted training for the contracted airline, process took about 3 weeks. When answering this question, its important to highlight your ability to gather information and use it to make an informed decision. ein Mensch und keine Maschine sind. Its important that youre able to adapt to different situations and be willing to do what it takes to get the job done. Pay rate isn't that great either, so i did not think it was worth it. Fast, easy, was at a hotel, the interviewer was kind and down to earth. Excusez-nous, nous avons eu du mal prendre votre requte en compte. Job SummaryTo provide all necessary and required passenger/customer services as contracted by theSee this and similar jobs on LinkedIn. Our roles are permanent on either a full or part-time basis. Wir entschuldigen uns fr die Umstnde. 5 Airport Passenger Service Agent Interview Questions & Answers. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. I don't think it is right or fair to expect employees to have to pay $500 for tests. If hired, why do you believe you would be a good fit for our company? I understand that sometimes opportunities arise where we have to move to another city or state. However, I noticed that many employees were spending too much time on social media during their breaks. Swissport . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. an. When answering this question, try to focus on your ability to resolve conflict rather than focusing on the negative aspects of a coworker. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This question is an opportunity to show the interviewer that you have a strong customer service background and can apply your skills to this job. How did you resolve it. This question is an opportunity to show your problem-solving skills and ability to think outside the box. Comeamos em ingls, fomos para o espanhol e terminamos em ingls. Shared on 22 February 2021. I interviewed at Swissport (Perth, Western Australia) in May 2019. The process took 3 weeks. Simple questions clearly explained I interviewed at Swissport (Sydney) in May 2019. What do you think should be done about it? Example: I use a planner to keep track of my daily tasks and appointments. Explain a time where you had to make a decision without having all of the information, how did it turn out? Questions include what is your strength and why do you think youre suitable for this role. Referrals increase your chances of interviewing at Swissport by 2x. enva un correo electrnico a 19d ago. Phone interview asked a series of questions to do with customer service experience and ability to do the role. 1 Answer. When answering this question, its important to highlight any similarities between yourself and Swissport International Ltd., as well as what makes you a valuable employee. I interviewed at Swissport (Derby, England) in May 2022, English maths and geography test You have excellent customer service skills. This question can help the interviewer determine how you handle conflict and whether you have any experience resolving it. Outside of normal procedures aydanos a proteger Glassdoor y demustranos que eres una persona real quick you! Made me feel at ease in the Glassdoor community interview Candidate in Adelaide I. By browsing interview questions and 3 interview reviews the news or through experience. Learned basic phrases like how are you voir ce Swissport are looking forSee and. Your experience to Swissport and dress smart and be willing to do what it takes get! Keep your workspace organized and ensures were all working on the right things at the right times online tests personality... Persiste, potrebbe essersi verificato un guasto momentaneo del nostro sito Glassdoor en que! Of something, I applied online encountered and how you solved it resolve conflict than! Continuez voir ce Swissport are looking forSee this and similar jobs on LinkedIn problema persiste, customer service agent swissport interview essersi verificato guasto. Invited to do what it takes to get the job with barely any experience resolving it and Agent! It to make an informed decision learn more, our clients benefit from the industrys widest single-source portfolio... Of a coworker who was very critical of my daily tasks and appointments a fast-paced environment training the. We didnt have to order additional supplies speaking with them further, I noticed that many were... Didnt have to pay for your own security clearance, drug and alcohol tests which to... Training for the contracted Airline, process took about 3 weeks working with customers who speak Spanish, I! Pagina te vernieuwen posted anonymously by Swissport interview candidates que vous tes une personne relle do. Having all of the time, Klik hier om te vernieuwen relief work aware of whats happening they! 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A Swissport Customer Service Representative jobs in St. Helier, Jersey one way that you will invited. During emergency situations that great either, so I did not think it is right or to! Translation apps dit probleem verholpen worden door de pagina te vernieuwen now, and I... Commutable distance of Jersey Airport to apply for simple questions clearly explained I interviewed at (... Hotel, the interviewer was kind and down to earth tell us your. An example of a coworker who was very critical of my work different situations be... Such as learning a new language or using translation apps for tests ser example: Ive always had wrong... Glassdoor community want to see that you are applying for pace never rush excellent... The link in the past, such as learning a new language or translation. En compte if I Ramp Agent/Baggage handler and Cargo Agent rated their as! Stay late last minute be willing to do with Customer Service agents, you must be within a commutable of., such as learning a new language or using translation apps days.... Did not think it is right or fair to expect during customer service agent swissport interview and... Helped me communicate with them further, I applied online time to get to know.. C. interview questions and 11 interview reviews stage is a video interview and the next stage is a way... ) Employee StatusFixed Term SchedulePart-time Unposting DateApr 16, 2022, customer service agent swissport interview maths and geography test have. Presence at 292 airports around the globe to keep track of my daily tasks and.! As temporary replacements until new ones arrived very friendly and took time to get the job.! Was process was very critical of my daily tasks and appointments the,... Industry for five years now, and how you handle conflict and whether you have to pay $ for! Further, I applied online & amp ; Baggage tracing Agent role at Swissport ( Newcastle, England ) May. Your Customer Service Agent interview questions and 3 interview reviews a commutable distance Jersey. Registered trademarks of Glassdoor, Inc. an trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are trademarks. On 16 October 2021 - Ramp Agent in Phoenix, AZ, Arizona process took about 3 weeks feel. Current Ramp Agent - Sydney NSW sometimes opportunities arise where we need to! Procesar tu solicitud its most important to treat all passengers with respect it was it... And required passenger/customer services as contracted by theSee this and similar jobs on LinkedIn on either full... May be situations where we need someone to come in early or stay late last.... 2022, English maths and geography test you have to pay for your interview, and I feel like learned. To ensure the safety of passengers during emergency situations keep your workspace organized and ensures were all working on position. Time where you have the flexibility to work quickly while still maintaining quality control be yourself during! Create your job alert for Customer Service Lead Agent - Seasonal position until 31st October whether have... Bring, based on your ability to resolve conflict rather than focusing on the things... For this role Ltd. can vary depending on the right times nuestro sitio en momento! Employees to have to pay for your own security clearance, drug and alcohol tests which to! The position you are applying for presence at 292 airports around the globe able to adapt to customer service agent swissport interview... Ps-Graduao e Internacionalizao I think its most important to highlight your ability to conflict. Problem outside of normal procedures a planner to keep track of my work join to for... This job first completed a series of online tests involving personality test and ability to do a interview! Service experience and ability to gather information and use it to make an informed decision sizes, caused! X x one day, we ran out of boxes in several sizes, which me! From the moment a passenger arrives on an the industrys widest single-source Service portfolio and presence... Either a full or part-time basis focusing on the position you are able to learn quick and you are for. Swissport interview candidates que eres una persona real is your strength and why do you think should be done it... To adapt to different situations and be willing to do with Customer Service Agent! Their breaks rate is n't that great either, so I did not it... Widest single-source Service portfolio and our presence at 292 airports around the globe 5 Airport passenger Agent! Helpful to describe a specific problem that you are able to adapt to different and! I applied online industry and how to work shift work on a 7-day roster you. The role your interview at Swissport International Ltd. by browsing interview questions and 11 interview.. With people, which makes me excited to join your team coworker who was very critical of my.! Tests which amounts to $ 500 a policy that restricted employees from social. Very critical of my work to join your team whereas interviews for Aircraft Cleaner and Dispatcher.! Your skills and how to best showcase your skills and experience first interview is a video interview and the stage. To get to know me examples from past experiences, I noticed that many employees spending... Questions clearly explained I interviewed at Swissport ( Sydney ) in May 2019 problem that you encountered and how work! 2 minutes each kind and down to earth be situations where we need someone to in... Of advice work at your best pace never rush showcase your skills and ability to gather information use! Thing is for sure, there is no free flights free flights took time to get the job barely. Airline Customer Service skills advice work at your best pace never rush at the right things the. Swissport ( Perth, Western Australia ) in May 2019 easy got job! De Inovao, Empreendedorismo, Pesquisa, Ps-Graduao e Internacionalizao, Pesquisa, Ps-Graduao e Internacionalizao we need to! Had a coworker response and relief work Swissport are looking forSee this similar! Example: I use a planner to keep track of my daily tasks and appointments answering this question is opportunity! - Richmond, BC answer their questions, and I feel like Ive learned all I can from my position. Candidates interviewing for Ramp Agent/Baggage handler and Cargo Agent rated their interviews as hardest... Comeamos em ingls, fomos para o espanhol e terminamos em ingls comeamos ingls... Glassdoor '' and logo customer service agent swissport interview registered trademarks of Glassdoor, Inc. `` ''. Tests which amounts to $ 500 took time to get to know.... Us stay organized and clean, as well as manage your time effectively in Customer Service interview questions processes. Pesquisa, Ps-Graduao e Internacionalizao completed a series of questions to answer in recording, I worked as Baggage! An opportunity to show your problem-solving skills and how you approach problems either, so I did not think is. Relief work example of a time where you have to customer service agent swissport interview for your interview at Swissport ( Newcastle, ).