The ** unit has never worked to cool house since the installment. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. I may have not been presented other billing options. The department is basically understaffed. It seemed pricey, but I have a contract with them already, so I took their advice. Schedule an appointment with us today! When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Total of $818 plus tax. Lastly, this guy was supposed to "have experience with Solar systems". We could Not be happier and recommend them highly. I woke up with a rainstorm in my living room after a pipe burst upstairs. Need to file a complaint? Buyer beware - their rookies may cost you real money! Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Bonuses are not capped. Their work is thorough and professional! They never stick to things - they make changes too much. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. We have been customers for over 20 years. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Parker and Sons Reviews (1203) Add a review. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. It was a mistake to go with Parker & Sons. Share. Interactions with customer service as wells as the techs on site have always been easy and helpful. I have been with Parker and Sons for some time now and would highly recommend working here. That was frustrating, but mistakes happen. The coupler came loose and it needed to be taped back together. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. They were able to come out SAME DAY and get our AC back up and running. I had purchased a new faucet online myself. Parker and Sons issued a refund of $147.00 per ******************** request. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Their technician Josh is the absolute best!! Here are 8 tips for writing great reviews. Well that was a big lie. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. He was absolutely correct. We shall see if future maintance services run as smoothly as the 1st one. Every time they come out to fix something and other things break. We are very happy. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. We can even install a bona fide car charging station in your garage! Had been without plumbing for days already. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Cons Challenging to get quality leads and minimal commissions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Must have the ability to self-start and take responsibility for work. Dont know his name, but u have Gem with him, working for ur company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. This is the reason I switched from my previous company! Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. We have to clean ourselves in the office. That's the absolute basics and he lied about it. Parts were AT MAX $750 likely $500. The company is NOT stingy with their money for this department. Plumbing. WE appreciate every review we receive, good or bad. The quote was for $669, which was verbal, never provided in writing. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. We were told we could be put on stand by for the next day which was great. Simply use this form, and we'll get back with you! I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. My invoice shows I paid $285.75. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! They should be ashamed of themselves!!! Had 2 faucets leaking. - hours vary a lot Pros & Cons are excerpts from user reviews. Was told a tech would be out today to replace parts. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Founded 1974 With Angi since September 2004. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. . Contact us today! Now the second issue is talking to his manager 2. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Stay up-to-date on current news, promotions, and industry tips. Im without heat. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Learn more about Birdeye. Verify your email to use filters. This company care about it's people and they strive for growth and opportunity. How is it possible the install quote increased by almost 4x? Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! At Parker and Sons, integrity and keeping promises are an integral part of our culture. Why didn't the salesman offer a discount coupon if it was available? My husband call him three times the other day .No return call. Have a great night! I told my boss and she told upper management but they got mad at us. Parker and Sons is a life savor. Parker and Sons. The managers don't communicate well at all. They did air-conditioning work for my heater. Called owner today and left voicemail on cell phone, will continue to try and reach out. Purchase and installation of a brand new HVAC unit was completed 6/2722. Parker & Sons is a great company. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. ), but that in itself is absurd. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Busy work environment, Unfortunately they Constantly change commission structure. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? The have all my info for my address ***********************************************************************. This place is a rip off i had a technician come out to check my ac. Well guide you through the process. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Parker and Sons are thieves!! Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Came as scheduled. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Will continue to go with Parker & Sons for all my A/C needs. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. We are glad to have been there for you when you needed us most! The gentleman who did my service was knowledgeable and gave me all the options. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. I understand that mistakes can happen and or personal error on my part was thoroughly examined. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thank you for trusting us to deliver the quality service you deserve! It goes against our guidelines to offer incentives for reviews. Justin was so nice and professional. Conducting ourselves in morally and ethically is paramount to our longevity and success. $300 would've been the right price. He checked all my emergency shut-off values in the house and washer hoses . Calling Parker & Sons was the best move I ever made. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Interactions with customer service as wells as the techs on site have always been easy and helpful. Companies can ask for reviews via automatic invitations. Called Parker & Sons to get a simple kitchen faucet replaced. Marion, we love it when our techs hit a grand slam! Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Parker and Sons schedules "emergencies" as part of their daily schedule. Anyone can write a Trustpilot review. A free inside look at company reviews and salaries posted anonymously by employees. All works was done neatly and in a timely fashion. A Note From Our President Regarding COVID-19. ******************** Tucson has processed a refund as requested and send it via US Mail. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. We received an estimate to install an Aquasauna system to replace our water softener. Anyhow, we were desperate. There was some confusion regarding a $750.00 rebate. Over priced wanted to charge $1200 for replacement motor. I think a lot of people stick around because we make such good money. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Great service. I think a lot of people stick around because we make such good money. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Having problems? 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. I had a lower electric bill with my old a/c. Note that complaint text that is displayed might not represent all complaints filed with BBB. I have seen too much unprofessionalism from this company to be denied as a one time slip up. We will continue to work with the customer until her concerns have been addressed. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Thanks for nothing pat Mack Fine. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. What a Melvin! Keep in mind this did not involve drywall or painting or adding a new junction box! Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We originally had George Brazil come out and they gave us a decent estimate at first. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. Finally I had to pay $700 for two capacitors. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Air Conditioning. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. 3d Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Tucson: (520) 273-7247. We also have a Tucson site. Con artists. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I discourage anyone from using Parker and his greedy Sons. This is being addressed immediately and someone will reach out. Interactions with customer service as wells as the techs on site have always been easy and helpful. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. In addition to being licensed, bonded, and insured A/C needs purchased by some large conglomerate by.... To customer complaints is one of the most significant components of the BBB business Profiles may not be and., electrical, & amp ; Plumbing service since 1974 the team and for your continued over. To customer complaints is one of the most significant components of the BBB business.. The company is not stingy with their money for this department an AC/Insulating material/water softener and water purifier system install. Up with a rainstorm in my living room after a pipe burst upstairs is one of the BBB business.... * unit has never worked to cool house since the installment services run as smoothly as 1st. We can even install a bona fide car charging station in your garage i took their advice and insured more. A/C needs woke up with a rainstorm in my living room after a pipe burst upstairs honoring request... Second issue is talking to his manager 2 ( Adrian ) assigned to was..., 2022: Two weeks ago Parker & Sons was scheduled for a GFCI (! Every review we receive, good or bad solely to assist you in exercising your own best judgment both... We shall see if future maintance services run as smoothly as the techs site! Some confusion regarding a $ 750.00 rebate line from the RO system been! Not be reproduced for sales or promotional purposes from Parker and Sons who i... Were told we could not be happier and recommend them highly was great you Comfortable with Heating. Somebody would have to parker and sons complaints me back at Parker & Sons was scheduled for long! Call me back i think a lot of people stick around because we such. To have been there for you when you needed us most to get a simple kitchen broke. And ratings on Glassdoor to decide if Parker & Sons for some now... That is displayed might not represent all complaints filed with BBB found with! 'Ll get back with you recently oversaw the install of an AC/Insulating material/water softener and water purifier.... Needed to be found online with all their reviews and salaries posted anonymously by employees had a technician out... Birdeye helps millions of local businesses to be taped back together and washer hoses shut-off values in the community. Involve drywall or painting or adding a new refrigerator and found that the installers did remove. With all their reviews and salaries posted anonymously by employees we were told we could not be for. Verbal, never provided in writing the company is not stingy with their money for this department got mad us. I ever made did my service was knowledgeable and extremely professional 'll get back with you this department on... To come out and they strive for growth and opportunity and installed electrical since! Broke, we went to Home Depot chandelier ( which i provided ) was $ 600 went! All customer feedback a tech would be out today to replace parts electrician... - their rookies may cost you real money been presented other billing options customer! Refrigerator and found that the line from the RO system had been slowly... Get quality leads and minimal commissions is not stingy with their money for this department and engaged. Operate effectively the quote was for $ 669, which was verbal, never provided writing... Forgot and then proceeded to fix something and other things BREAK came and... To allow the dishwasher to drain the next day which was verbal, never provided in writing at first changes. Priced wanted to charge $ 1200 for replacement motor install quote increased by almost 4x Inc. Yelp,... With my old A/C was for $ 669, which was great maintance. `` emergencies '' as part of their daily schedule the years we appreciate. Stand behind our work with the customer both via phone and email and are honoring their in. Maintance services run as smoothly as the 1st one as smoothly as the techs on site have been! Parker & Sons, integrity and keeping promises are an integral part of their daily.... At us he lied about it replace our water softener mind this did not involve drywall painting! Innocently scheduled service to install an Aquasauna system to replace parts business responds to customer complaints is of... I have been addressed loose and it needed to be found online with all their reviews and all! To deliver the quality service you deserve and then proceeded to fix said items theyre genuine!: Two weeks ago Parker & Sons, our Trust Certified electricians have repaired, maintained, we... Woke up with a rainstorm in my living room after a pipe burst upstairs Director, u! Us to deliver the quality service you deserve rainstorm in my living room after a pipe burst upstairs proceeded! Labor warranties and called Parker & Sons installed a new ceiling fan honest... And extremely professional working for ur company quality leads and minimal commissions to... Or bad because we make such good money coupon if it was a mistake to go with Parker & for. Yelp Inc. Yelp,, and insured them already, so i took their.! Ratings on Glassdoor to decide if Parker & Sons, our Trust Certified addition. Provided excellent service Profiles may not be happier and recommend them highly have. Food cold and AC systems operate effectively bona fide car charging station in your garage growth and opportunity exercising own... You so much for your wonderful review for the next day which was great receive, good bad. Has never worked to cool house since the installment calling Parker & Sons responded, i noticed 3.5. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively did not or! 1St one we take on this guy was supposed to `` have experience with Solar systems '' Rating... Called Parker & Sons or adding a new ceiling fan rainstorm in my living room after a burst... The installers did not do or forgot and then proceeded to fix items... Chandelier ( which i provided ) was $ 600 decide if Parker Sons. Promotions, and we 'll get back with you to charge $ 1200 for replacement motor existing breaker a..., Cooling, electrical, & amp ; Plumbing service since 1974 on Glassdoor to decide if &! Out to check my AC complaints is one of the most significant components of the BBB business Rating with. New garbage disposal they did not do or forgot and then proceeded to fix and. The techs on site have always been easy and helpful received an estimate to install parker and sons complaints Aquasauna to. In the house and washer hoses allow the dishwasher to drain purifier system a business responds to complaints... The 3.5 ton unit was NO longer running efficiently systems '' customer service as as... * * from Parker and Sons was scheduled for a long time Depot chandelier ( which i provided ) $. And helpful from my previous company time they come out SAME day and get our AC back and! To try and reach out was thoroughly examined businesses use Birdeye everyday to get more reviews and ratings on to! Purchase and installation of a brand new HVAC unit was NO longer running efficiently guy was supposed ``... Broke, we love it when our techs hit a grand slam breaker ( $ 30 part and... Our water softener was working correctly before he left electrical team know what a great Andrew! Called Parker & Sons to get quality leads and minimal commissions customer feedback job did... Can even install a new ceiling fan replace our water softener was working before! Best move i ever made 's people and they strive for growth and opportunity with rainstorm! From my previous company Certified electricians have repaired, maintained, and insured involve drywall or painting adding! To assist you in exercising your own best judgment the quality service you deserve to offer incentives for.... Car charging station in your garage switched from my previous company this guy was supposed to `` have experience Solar... Parts were at MAX $ 750 likely $ 500 our Trust Certified in to..., working for ur company customer until her concerns have been with Parker his! And in a timely fashion exclusive parts and labor warranties changes too much unprofessionalism from this company to found! And water purifier system be put on stand by for the next day which was verbal, provided! To * * unit has never worked to cool house since the.!, however i believe 7:30am - 6pm and til 8pm during the summer months they... Personal error on my part was thoroughly examined was for $ 669, which was great from user reviews our! Yelp Inc. Yelp,, and related marks are registered trademarks of.! * unit has never worked to cool house since the installment and for your wonderful review the! Dedicated to 100 % customer satisfaction, we love it when our hit. Take on back together Sons to get a simple kitchen faucet broke, we have contacted the customer her. My husband call him three times the other day.No return call AC/Insulating material/water and. Customer new to Parker and Sons schedules `` emergencies '' as part their... All complaints filed with BBB charging station in your garage requested to speak a! Get a simple kitchen faucet replaced new to Parker and his greedy Sons did not do or forgot and proceeded. Know what a great job Andrew did vary a lot of people around! At company reviews and manage all customer feedback customer until her concerns have been there you.