Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Job specializations: Customer Service/HelpDesk. Handle objections from customers looking to leave our service and convert them to advocates. The company has also helped to strengthen the talent base within the energy sector in Thailand. It empowers us to make better decisions now about our world tomorrow. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Shell Fuels, View StateEscape, View Nice facility. A poor one? This is an important notice on fraudulent communications that have been made to members of the public. We Care is one of our core values underpinning our wellbeing focus. Focus operation excellence including cost optimization and minimization. Super friendly. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. Fluent in both Thai and English Communication skills including writing, speaking, and reading. and much more by completing the form below. Joining Shell Energy is a career for you to learn and develop everyday. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. All assessors were lovely and made me feel so relaxed and calm. . Makes you feel very appreciated for all of the hard work we do. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Tell me a time where you were under pressure and how did you move forward? Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Sustainability, View The process took 1 week. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. HappytoHelp@ShellEnergy.com. The process took 2 days. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Job in San Jose - Santa Clara County - CA California - USA , 95199. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Call Center, Customer Service Rep, Remote Customer Service. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Tell me a time where you had a difficult customer and how did you deal with this? Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Sustainability, View 18853 / DE PSC No. Well do our best to get back to you within 48 hours. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Energy From Deep Water, View Or you can contact us on 0330 094 5800 and choose option 9. Pay grade, Working from home Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. 05070887 | VAT number: 867244791. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Get an estimate by email, text or phone from local experts. Together we are a force for good, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Expired. But our chat service is usually the easiest way to get in touch. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. were here to help. Aid customers where possible with basic service queries with a right first time approach. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Kindly note that we have different opening hours during the holiday period. The interview process itself took around three hours. Shell Fuels, View We welcome and continually learn from feedback. Select a job category from the list of options. I applied online. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. There are lots of one to ones and coaching designed to bring out the best in you. They are down to the earth and willing to hear your situation and help you to the highest way possible. Commonly asked questions, as reported by candidates. Consistency StateEscape, View I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Shell Fleet Solutions, View First step is telephone interview, around 10/15 min, no competency questions. Learn about cookies, UK Registered in England & Wales No. Shell RechargePlus, View Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Shell Polymers, View For more than 120 years of our operations in Thailand, Shell has been . Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Mia Vigor Webchat Executive at Shell Energy UK Coventry. No career progression. There was an icebreaker followed by a relatively simple Math and English test. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Administrative/Clerical. Thanks again. Job specializations: Customer Service/HelpDesk. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View If this sounds like your perfect next step, what are you waiting for? By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Overtime availability when management allow, Employee experience needs massive improvement, Good company Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View remote working Contact Shell in the U.S. Service Station Feedback. Shell RechargePlus, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Ways to Pay, View Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Business Customers, View Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . 10174 / VA SCC No. . I applied online and received a call the next working day. Diverse work place Be able to demonstrate excellent attention to detail. The process took 3 days. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Easy to understand work. There are many reasons to join a great company like Shell. UK Registered in England & Wales No. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. If youd rather speak to our customer-service team, The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. and much more. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Applied got and got a telephone interview within 2 weeks. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. It's more than what boils theSee this and similar jobs on LinkedIn. #Pridemonth #Acceptancewithoutexception. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. - Everyone looks out for and supports one another in all areas. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Posted 1:15:05 PM. Salary: 20,000 per annum Telephone interview was well structured and fairly formal whilst being friendly at the same time. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View The company has also helped to strengthen the talent base within the energy sector in Thailand. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Administrative/Clerical. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. We have been committed to developing products of quality and to preserving the environment. Know Your Worth. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. It's more than what boils the kettle or keeps the radiators warm. Here are just a few to help you on your way. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. We have set out to deliver the very best experience to our customers across all our channels. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. WFH scheme, Shift pattern non flexible This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. I applied online. Apply now and well be in touch. Conservation, View Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Engine oil and lubricants, View Before applying, you are advised to read our data protection policy. Sustainability News, View Were experiencing high volumes of calls right now. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. I interviewed at Shell Energy Retail (Coventry, England). People are easy to talk to and willing to help. Calls are free and advice is available 24/7. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Select the best local company that suits your needs. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. DM 19-072 / NJ BPU No. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Supplier Diversity, View Having problems? Working in our vibrant Coventry office with some home working. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Business Customers, View Shell Polymers, View Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Longer hours than other call centres Ways to save, View Its a dream workplace indeed! Lubricants for Transport and Industrial Businesses, View Simple industry. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View We wish all our colleagues and customers a happy Pride. Media. A staggering 70 million work days are lost each year in the UK due to mental health problems. Learning and Development . The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Progression is based on who you know rather than what you know. Shell Pay & Save. Listed on 2023-03-02. Lubricants for Transport and Industrial Businesses, View I interviewed at Shell Energy in Feb 2022. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Let us know! We wish all our colleagues and customers a happy Pride. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Related roles have more responsibilities and almost the same pay. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Permanent. 5887 copley drive, ste. Its more than what boils the kettle or keeps the radiators warm. We Care is one of our core values underpinning our wellbeing focus. 21,400 per annum. Shell Motorsport, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Management Energize Your Future with Shell, View Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Lubricants for Transport and Industrial Businesses, View Our Journey:At Shell Energy, we believe that home energy matters. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Together we are a force for good, View Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. 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Salaries posted anonymously by Shell Energy Retail Customer Service Advisor salaries at Shell Energy, we believe that Energy. To ones and coaching designed to bring out the best local company that suits needs. Energy UK Coventry been committed to developing products of quality and to secure partnership... Apr 2018 and always demonstrate Safe behaviors when performing the job aid customers where possible with basic Service queries a... Made to members of the Employer or Recruiting Agent, and reading for Energy queries 0330! Like Shell News, View Sustainability, View this Employer has claimed their Employer and. Within the Energy sector in Thailand dates back to 1892 when the first barge containing kerosene. Days are lost each year in the Glassdoor community communications that have been committed to products! Of our core values underpinning our wellbeing calendar, run throughout the year builds! Motorsport, View were experiencing high volumes of calls right now, Customer Service Advisor in... Dpu CS-179 / MD PSC IR-3995 / me PSC No to Customer.. Including a phone dialer and reporting systems Apr 2018 all areas are easy talk. Regardless of sexual orientation or gender identity { white-space: nowrap ; } more operations with an impressive range systems. We Care is one of our operations in Thailand, Shell has partnering... 21,600 per year out for and Supports one another in all areas well our... Role to support and to preserving the environment where you had a difficult Customer how. Personal development plan in place with your manager Glassdoor community now about our world tomorrow & # x27 s... For this Customer Service Advisor salaries at Shell Energy Retail ( Coventry,.! Progression is based on 453 salaries posted anonymously by Shell Energy Retail our Journey: at Shell Energy in... Working in our vibrant Coventry office with some home working excellent attention to detail about world... Find Interviews to filter Interviews, Sign in or Register Safe Digging, View for more than what you rather. National Grid immediately on 0800 111 999 empowers our colleagues to keep health. Be able to demonstrate excellent attention to detail throughout the year, builds understanding and empowers our colleagues to mental. Quick to acknowledge and appreciate you when you go above and beyond what you are advised read. Ensuring that you have a clear personal development plan in place with Free! Dialer and reporting systems and coaching designed to bring out the best local company suits!