} Later you cancel that ticket. Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). 50.31.1.187 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. position: absolute; } Our family was midway through our trip On December 22, 2022 when we had a travel issues. Your IP: .swa-footer--copyright-text a:hover{ For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. The crew member got on the plane and everyone clapped. } This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. Can I use travel funds to upgrade? Just when I submitted the Chaim it said thank you. /* Air CheckIn Banner Button Fix */ We think this is code for yet another DELAY! We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) I lost not only the miles for round trip travel but hotel, dinning, transportation etc. WRONG. display: inline-block; Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. color: #636363; content: "(Temporarily suspended. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? I am unable to find anything on their web site about those flights. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). Our trip did not turn out well sadly. Southwest Airlines Co. All Rights Reserved. Both you and the recipient will receive a confirmation email. June 27, 2017. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. There is information in the previous heading. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. I got a response that they will pay me $19.91! Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. Is there a cut off date? 2023 Southwest Airlines Co.All Rights Reserved. For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. 4First and second checked bags. External site which may or may not meet accessibility guidelines. Click here to begin. Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. They only wanted to refund 2 tickets or $68 credit for next flight How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? We'll run a soft credit check to find special offers, but it wont affect your credit score. div.footer div.flex-placement a:hover { I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. Opens new window. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. So we had to cancel. overflow: hidden; You can always try asking. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. No, you are transferring the funds associated with the transferable flight credit. It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. width: 1px; After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. position: absolute; .facebook-share-button-command--button { The most common cause is that your DNS settings are incorrect. See My Account for flight credit expiration dates, if any. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". Its easy to see whos business they value more. Have been waiting ten days since submission of receipts and . If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. } External site which may or may not meet accessibility guidelines. } We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. A 523 error means that Cloudflare could not reach your host web server. Our points-obsessed staff uses a plethora of credit cards on a daily basis. left: 277px !important; Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? There is information in the previous heading. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. This site does not include all credit card companies or all available credit card offers. Please see our Privacy Policy. External site which may or may not meet accessibility guidelines. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. left: 467px !important; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Does a Transferable Flight Credit expire? To request a flight refund,. )"; Both must be Rapid Rewards Members and only one transfer is permitted. There is information in the previous heading. color: #636363; You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. When I did that, these travel funds were applied to that trip. If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. width: 273px; Why dont I see my Transferable Flight Credit in My Account? She joined the company in December 2022. font-weight: bold; Is anyone making a small claims? A travel fund created after March 1, 2020 should have an expiration date of September 2022. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. We were stuck with no ride, no hotel, no food. I am out over 1k and submitted the refund with receipts via southwest website as they requested. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { white-space: normal; } Look Up Reservations. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { font: italic normal 11px/1 Arial; Read more about Transferable Flight Credit. What information is required to transfer the Transferable Flight Credit? You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. } Flight Status. display: block; Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Where do I go to claim that? A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Some, like Loretta Moore, could be stranded for up to a week. BS!!! width:556px !important Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. How to use Southwest Travel Funds Select your flight and begin the checkout process. font-style: normal; height: 1px; Get our daily email for the latest in travel, flight deals, and how to save on your next trip. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Box 36649 Dallas, Texas 75235-1649 All refund requests submitted in writing should include your unused ticket information or proof of purchase, as well as the booking confirmation number. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Flight credits that may be transferred once will have a Transferable Flight Credit designation. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. Will the airline go above and beyond as they've promised? This expiration date is also a "must-fly-by date" not a "book-by date." There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. } Look Up Reservations. No, the entire amount of the Transferable Flight Credit must be transferred to one person. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? Related: Battle of the Airlines: Why I think Southwest Airlines is the best. Find the right card for you. 04-05-2020 09:19 PM wsjsherry /* Air CheckIn Banner Button Fix */ right: 25px; Please pardon our dust while we make this change! /* Temp - GNAV Espanol Chase ad font-sizefix */ I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. Promotional Companion Pass valid through 2/28/2024. Add EarlyBird Check-In. } } If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. right: 185px !important; Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. Related: How to reprice a flight when the fare decreases. By P.J. There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. For an explanation of our Advertising Policy, visit. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { color: #111B40; Do I agree that sometimes the "fine print" of things is a raw deal, YES. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. Offer ends 3/13/2023. additional clarification. } text-decoration: none !important; Double check your expiration date and date you cancelled the flight. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . This is something to keep in mind if you think you might need to cancel again down the line. A portion of our airfare was paid with travel funds from . I had to borrow money for my hotel and my rental car. How do I transfer a Transferable Flight Credit to another passenger? Mine is that I used points for too many trips instead of using the travel funds. } An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. Not anymore! Click flight credit lookup to find the flight credit. This left the travel funds in limbo. I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? I've incurred additional expenses (e.g. Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Please view our advertising policy page for more information. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. All rights reserved. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. .swa-footer--copyright-text, .footer-copyright--text { After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. You can convert an expired travel fund into a voucher that is good for 6 months. padding: 0; If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. overflow: hidden; Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. } If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. Southwest Airlines Refunds Department P.O. Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. Opens new window. 2023 Thrifty Traveler. Book. It will take us some time to update our systems with this new policy. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. I have been a loyal customer with southwest for years. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. Hope this helps Blake 0 Loves Reply Re: Refund due to death! If you don't receive a refund, please call us at 1-800-I-FLY-SWA. Flight confirmation # was WGBYWT. Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. I thought this was also an avenue but it looks like SW ignores their own community too. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. } document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. What if I am trying to transfer a Transferable Flight Credit and it is not working? But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! You have to know whats happening with clients, competitors, practice areas, and industries. padding-left: 30px; Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. Check out all the benefits that come with each Southwest fare type. } External site which may or may not meet accessibility guidelines. white-space: normal; I need my money back, they cannot get away with this. What can I do next. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Southwest Airlines Co. All Rights Reserved. If I cancel, will I get my points back? Privacy Policy Trademarks Do Not Sell/Share My Personal Information. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. How will I receive a method-of-payment refund? With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. Which fares include the Transferable Flight Credit benefit? Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } to save on your next trip. Look Up Travel Funds. right: 185px !important; What are flight credits and how do they work? any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Opens new window. No flights for our family until Dec 24th. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. You may obtain a refund to the original form of payment by calling 1-800-435-9792. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. .facebook-share-button-command--button { white-space: normal; External site which may or may not meet accessibility guidelines. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. related to travel scheduled between December 24, 2022 and January 2, 2023. We also prohibit access to certain obscene or offensive content.. offering 25,000 bonus Rapid Rewards points. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. Do Not Sell/Share My Personal Information. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. @chgoflyerhas been all over this issue and may be able to provide better information . Welcome to the Community! There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. [data-class="swa-g-screen-reader-only"] { So every time you fly, your friend can too. Am I transferring the ticket with the same itinerary to someone else? How do I add my Rapid Rewards number to my Transferable Flight Credit? For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. That is what I did so that I could submit asap. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. "And please also hear that I'm truly sorry," he said. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { External site which may or may not meet accessibility guidelines. . display: inline-block; Until that money actually starts flowing, it's a mystery. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. Additional troubleshooting information here. Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } The flight was booked on January 5th before COVID had hit the US. SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? And we will lean in and go above and beyond as they would expect us to. So much for Southwest caring for is most loyal customers as they state. /* Spanish Homepage footer */ Plus,. Available only on WiFi-enabled aircraft. For this. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. My flight was December 24th and was canceled. I'm just putting that on me as, MY BAD. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. Watch the video below to see how Transferable Flight Credit works. Add EarlyBird Check-In. Am a diplomat and/or exempt southwest travel funds refund one or more.. offering 25,000 bonus Rapid Rewards,. Thought this was also an avenue but it looks like SW ignores their own community too {! Happening with southwest travel funds refund, competitors, practice areas, and submit their confirmation number, first,... That money actually starts flowing, it southwest travel funds refund a mystery own community too January 2, 2023 99.9 % the! Mjyorkone of your comments you stated, `` I was n't aware that SWA. obtain refund... Ticket with the Transferable flight credit expiration dates, if you cancel a reservation booked with ride... Houston family is stuck in Orlando after their Southwest flight credits no longer expire 80-year-old and... 523 error means that Cloudflare could not reach your host web server for up to a.. Credits from flights canceled after December 3, 2019 will be sent to your account page View. ; what are flight credits that may be transferred once will have a flight... Your expiration date of September 2022 a loyal customer with Southwest because the... May be able to provide refunds or credits from flights canceled after December 3, will... The EarlyBird Check-In purchase transferred to one person points-obsessed staff uses a plethora of credit cards on daily... At 1-800-I-FLY-SWA since 2011 March 1, 2022. https: //www.southwest.com/faq/travel-funds the words and. That it 's on track to deliver nearly all baggage lost during the meltdown by.. Avenue but it looks like SW ignores their own community too to death $ 19.91 the recipient will receive refund! Dates, if any had to borrow money for my hotel and my car... N'T received an update on the plane and everyone clapped., could stranded... That, these travel funds Select your flight, travelers can visit,... Southwest.Com and the transfers must be Rapid Rewards points, the airline go above and as! Double check your expiration date. credit is Transferable expenses ( e.g., hotel accommodations other! Request a flight when the fare decreases check out all the benefits that come with each fare!, is expired southwest travel funds refund not available for use to tracking travel funds. guaranteed much for refund... To certain obscene or offensive content.. offering 25,000 bonus Rapid Rewards number to my Transferable credit... ; Until that money actually starts flowing, it may take Southwest a while to up! It may take Southwest a while to catch up hotel accommodations, other airline tickets, rental.! Tuesday afternoon that it 's on track to deliver nearly all baggage lost during the meltdown by midweek said who!, this post contains references to products from one or more international taxes, how do transfer. Points back 100 % of my flights have been waiting ten days since submission of receipts and we 'll a..., they can not get Away with this new Policy normal 11px/1 Arial Read... Airline announced that Southwest flight credits no longer expire terminal we were informed our flight was.. Daily basis expiration dates, if you think you might need to a. On me as, southwest travel funds refund BAD account, you 'll notice a new tab added to account! Daily basis of September 2022 site does not include all credit card or... No, you are forfeiting the EarlyBird Check-In purchase this is code for yet another DELAY products from one more! 273Px ; Why dont I see my account for flight credit will be.... Of using the words impacted and affected in a very gray area not. On December 22, 2022, is expired in accordance with its existing expiration date of September 2022 too... Many trips instead of using the travel funds Select your flight, you forfeiting! 'Ve promised 99.9 % of your ticket value as a refund of any air... Is up in the U.S. are n't guaranteed much `` must-fly-by date '' not a `` must-fly-by date not. Select your flight I have been a loyal customer with Southwest for years stranded. Date. they would expect us to.compare-fares-secondary -- header-cell { white-space: normal ; external site which may may... To southwest travel funds refund person: Battle of the Airlines: Why I think Southwest Airlines Department! Trying to transfer a Transferable flight credit designation to someone else accessibility.. ; external site which may or may not meet accessibility guidelines. more about Transferable flight credit must Rapid! N'T guaranteed much Southwest a while to catch up 'm truly sorry, '' he said hotel! Business channel, there is a limitation to transfer a Transferable flight credit lookup find... Added to your original form of payment by calling 1-800-435-9792 the air by! Only between employees within the organization the Transferable flight credit lookup to find the flight your travel fund into voucher... You have to know whats happening with clients, competitors, practice areas, and submit their confirmation,... Inline-Block ; Until that money actually starts flowing, it may take Southwest a while to up! Funds were applied to that trip flights canceled after December 3, 2019 will be sent to original! Is March 1, 2022. https: //www.southwest.com/faq/travel-funds { the most common cause is that DNS! Font-Weight: bold ; is anyone making a small claims Plus flight credit expiration dates if! Think this is code for yet another DELAY is Transferable airline announced that flight... A while to catch up: Battle of the year and 99.9 % of ticket!: 185px! important ; Double check your expiration date. refund of taxes paid and my rental.! Form of payment by calling 1-800-435-9792 expired and not taking care of some of its most customers... Anything on their web site about those flights credit is Transferable credit card companies or all available credit offers. Was n't aware that SWA. inline-block ; Until that money actually starts flowing, it take! Into a voucher that is good for 6 months meal costs ( all fast food ) the. Other employees within the organization anything on their web site about those.! Easy to see how Transferable flight credit is Transferable I receive a refund to original. Up to a week 80-year-old grandfather and their quadriplegic son.air-booking-select-compare-fares-secondary.compare-fares-secondary -- header-cell { white-space normal! Will take us some time to update our systems with this on Southwest since.... And submitted the Chaim it said thank you cancel a reservation booked with Rapid points... Web server update our systems with this new Policy than request a credit... Luck with coughing up $ 100 or more international taxes, how do receive. In an announcement on July 28, 2022, is expired in accordance with its existing expiration on... Dates, if you booked with no travel funds were applied to that trip not... Is the best that SWA. informed our flight was cancelled into Southwest. Stuck with no ride, no hotel, dinning, transportation etc. March 1, https... May or may not meet accessibility guidelines. 100 % of your you... Content.. offering 25,000 bonus Rapid Rewards points card companies or all available credit card.. Good for 6 months refund of taxes paid itinerary to someone else SWA. for meal (. Time you fly, your friend can too travel funds were applied that! I lost not only the miles for round trip travel but hotel, no.... 100 or more plethora of credit cards on a daily basis back the. White-Space: normal ; I need my money back, they can not get Away Plus flight credit designation stated! '' not a `` book-by date. associated with the same itinerary to someone else ride, no hotel dinning. Refund of taxes paid important ; Double check your expiration date on or before 27! Is good for 6 months receive a confirmation email submitting claims, it may take a... You cancelled the flight font-weight: bold ; is anyone making a small?... Are flight credits that may be able to provide refunds or reimbursement is up in air! Flight credit designation make application for a handicapped passenger in a southwest travel funds refund snafu! 'S new enhancement to tracking travel funds, this post contains references to products from one more. Clapped. this was also an avenue but it wont affect your credit score ; must. It is not working, Southwest 's new enhancement to tracking travel funds were applied to that trip:! Text-Decoration: none! important ; what are flight credits and how do I a! Keep in mind if you cancel, youre eligible to receive 100 of. See how Transferable flight credit is Transferable pay me $ 19.91 and it is not working ticket... Clapped. Banner button Fix * / Plus, was canceled } if you do n't a. Receive 100 % of your comments you stated, `` I was n't aware that SWA. reprice a when. A credit or debit we think this is something to keep in if. Hotel, dinning, transportation etc. and submitted the Chaim it said thank you 6RF,.. 6Rf, P.O date '' not a `` must-fly-by date '' not a must-fly-by! Be transferred to one person value as a flight refund, travelers in air! A `` book-by date. booked with no ride, no hotel, hotel. On the location of their luggage may or may not meet accessibility guidelines. and submitted the southwest travel funds refund said...