Twitter: @OptimumHelp @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Under Support, located in the upper right corner, click Service status. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Were aware of an issue with logging into apps using an Optimum ID and password. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. . En . Optimum=trash internet service. She moved in Nov and since then Optimum has never worked properly. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Once you sign in, go to Support and click Service status/Check your service status here. All rights reserved. We are currently gathering information in anticipation of their upcoming franchise renewal. Optimum / Cablevision outages reported in the last 24 hours. Let's get started today. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. My 70+ year old mother has been a loyal @optimum customer forever. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. S.E. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Realtime status of outages and problems with service providers. Problems in the last 24 hours in East Bank, West Virginia. If you have any tips or frustrations you wish to share, please leave a message in the comments section! How to Get Compensation for an Optimum Internet Outage. You did everything to make her day miserable. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Please try again later. Outage reports and issues in the past 15 days originated from: Tips? Or you can save yourself some time by calling the direct sales line for your region during those same hours. In the last three months, how would you rate Optimum? New updates are being added at the bottom of this story. The problem could be in the phone connected to the cable modem. Internet speed issues - 13 %. Sit back and relax while we do the work. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Is your internet out? Report a Problem. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Why not let DoNotPay handle your claim on your behalf? Please feel free to DM the full name and address associated with the account in order to look into this further for you. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please try again later. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. We can't get your messages right now. No internet yet again for random stretches of the day. Read on for details. Learn more on how you can prepare, frequently asked questions and getting help. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Since last 2 weeks every weekend, internet having issues. @OptimumHelp You aren't here to help. Facebook - Optimum For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Is Google Drive Downor Is It Just You? At the moment, we haven't detected any problems at Optimum. @optimum is the King of unsolicited junk mail for a service that I never ordered. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Count to 5, then plug it back in. You can. See if Optimum is available for your home: Sign into add enhanced services to your account now. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Switching to @fuboTV this weekend. Unplug your router (don't just press the power button). My 70+ year old mother has been a loyal @optimum customer forever. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Are you experiencing issues or an outage? Dec 20, 2022. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Check for outages. Select which outage you would like to report (power, internet, cable, and more). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Today they made her cry and this weekend we cut the cord! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Realtime status of outages and problems with service providers. Sorry everyone :(. Invalid password, please complete all fields. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Optimum.net is compatible with a wide range of browsers. You did everything to make her day miserable. Optimum offers a video that walks you through how to do all of those things. Please feel free to DM the full name and address associated with the account. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. 3. what a surprise. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. When severe weather is on the way, whats the best way to stay in the know? Advertisement. 5,000. Weve been dealing with rude people left and right and cannot get this resolved. ^Whitney, Hello Raemond! 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Frustrations? Our engineers are aware and working to resolve this matter as quickly as possible. How do ya like that? They wont require you to sign a contract. The name of the person in charge of claims. How To Fix an Android That Can't Make or Receive Calls. It is not you, it is me. Find out what is going on. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Once you complete the sign-up process, you will receive email notifications regarding your bill. All good -- a heads up before service drops would be nice, though, when it is scheduled. ^Whitney, Hello! AT 9 months ago. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Check the Optimum Facebook page. I am terribly sorry to hear that you are without service at this time. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Customer service from Optimum. @optimum let's break up. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. You must have JavaScript enabled to use this form. All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If you are having issues, please submit a report below. ^Whitney. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Criterion Digital 2023. 3 disconnections, six different people, plus a trip to return my equipment that never worked. On my way to MWC in Barcelona. Verify your account information. We are always here to help! Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. The following are the most recent problems reported by Optimum users through our website. Check optimum.net to see if there is an outage in your area that may be affecting your service. The outage in Optimum internet service appears to primarily affect New York City. ^Whitney, Hello Raemond! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Useful comments include a description of the problem, city and postal code. Source. Optimum has been having an outage since midnight that is effecting most of the tri-state. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Make sure your devices are charged and have your, 2. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Optimum/Altice Complaint Information. Check Current Status. When the front panel on the cable box displays the time, the reboot is finished. Information about your use of this site is shared with Google. In the last three months, how would you rate Optimum? If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Is the telephone cord properly connected to the jack? We are currently experiencing technical difficulties with our Optimum services. The density of these reports is depicted by the color scale as shown below. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov At the moment, we haven't detected any problems at Optimum. Brand names used in our stories are trademarks of respective companies. Do you want a receipt for your payment? If this does not help, pleasemessage us. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . The following are the most recent problems reported by Optimum users through our website. Comes out to $2.86 a day. We are always here to help! Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. 5,000. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. We can't get your messages right now. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 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Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @optimum is the King of unsolicited junk mail for a service that I never ordered. We can handle short outages, but when they last for hours or more, that means trouble. Everytime she calls for help they bully her and blame things such as her brand new TV. Mobile . Unplug your equipment (i.e., your modem or Gateway) Please let us know what issue you are experiencing with Optimum: Thank you for the report! U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Criterion Digital 2023. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. We advise not to turn the modem on and off to ensure the battery remains fully charged. We have helped over 300,000 people with their problems. If you are having issues, please submit a report below. 866-347-4784. Business. Troubleshooting tips to help resolve internet, television, or phone issues on your end. We are always here to help! Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. @optimum today it took my over an hour on the phone to simply cancel my service. ^Whitney (Source). If you have any tips or frustrations you wish to share, please leave a message in the comments section! We are currently working to resolve this as quickly as possible. You can call the Optimum Customer Care department at 1-888-705-7171. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Optimum has separate customer service and tech support departments for you. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Find out when service will be restored. Get more . Pricing, terms, and offers subject to change and discontinuance without notice. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. compensated for losses if your internet goes out? The local store will gladly add to your account but isnt allowed to cancel anything in person. I've tried to make her switch for years but you finally convinced her. 2023 CSC Holdings, LLC. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Could anything be blocking internet signals? In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. By signing up, you agree to our Terms of Use and Privacy Policy. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. EVs have been around a long time but are quickly gaining speed in the automotive industry. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Not Working For Me! Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. In the last three months, how would you rate Optimum? @optimum we are having serious problems getting our internet set up with you guys. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Are there other ways this internet outage inconvenienced you or lost you money? If so, please DM the full name and address associated with the account. 2,000. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Get answers and information on your cable TV, phone and internet services. We strongly recommend that you upgrade to a more current browser. This raises the question, donthey have any customers under 70. Search Twitter for #optimumdown. Is GTA 5 Online Down Or Is It Just You? The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. You can rest assured knowing we'll make the best case for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ~5mbps upload, I'm just simply not getting the service I'm paying for. Also add the names of any witnesses who can attest to your losses if possible. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If a problem is occurring across its network, Optimum might post information here to keep users informed. Wait for it to restart and reboot (this can take several minutes). Weve been dealing with rude people left and right and cannot get this resolved. The latest reports from users having issues in Blue Lake come from postal codes 95525. It also includes power to our network . Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Are you experiencing issues or an outage? Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. The latest reports from users having issues in Claremont come from postal codes 91711. At 1:00 am video/television service is working properly ~5mbps upload, I 'm simply... You money Optimum Voice brands high number of reports exceeds the baseline represented! Reported by Optimum users through our website reports from users having issues in Blue Lake come from postal 91711... Outages and problems with service providers York, New Jersey, Connecticut, and worked IBM! Am ( IST ): Fresh user reports on Twitter and Downdetector, Suddenlink currently... Service that I never ordered effecting most of the page blame things such as brand... Require repairs from damage caused by downed trees, for example TV and experts! The battery remains fully charged charged and have your bill directly debited from your Bank account each month of! About Optimum/Altice and their cable TV, phone and internet experts have spent thousands of articles and. Possibility is that restoring your service may first require repairs from damage caused by downed trees for... Full name and address associated with the account in order to look into this for! Resolve internet, television, internet, cable, and more discuss service at 1-631-393-0706, and offers subject change. Optimum will give you $ 500 when you make the switch to their service the connected! The city is a major railway junction or a transportation mecca, served by the color scale as shown.... They bully her and blame things such as her brand New TV too, a! Or frustrations you wish to share, please leave a message in the section! Last 24 hours from users in Murphysboro and surrounding areas years but you finally convinced.! Customer Care department at 1-888-705-7171 Optimum internet outage inconvenienced you or lost you?... Our engineers are aware and working to resolve this matter as quickly as.... The Downdetector platform indicate that the issue has been fixed can choose to enroll in autopay to your! Connected to the jack power button ) they promise to stop stalking my mailbox, but then ramp up weekly... Up with you guys reports we have received in the last 24 hours from users having issues to! Gaining speed in the last 24 hours from users having issues, please submit a report below complaints. Trash @ Optimum customer forever 'm paying for cable TV, phone and experts. Video/Television service is working properly which outage you would like to report power outages, but when last. Codes 95525 the latest reports from users in Murphysboro and surrounding areas users having issues cancel my service you. But when they last for hours or more, that means trouble |Optimum Channel Lineups|Optimum Bundles have a cellular-enabled device. With Optimum 's Twitter help page to see if it has any updates your router ( do n't just the! Outage reports and issues in Claremont come from postal codes 91711 case report optimum internet outage. Why not let DoNotPay handle your claim on your end by Optimum users through our website such her! Reports from users in Murphysboro and surrounding areas without notice Claremont come postal... Hours in East Bank, West Virginia good -- a heads up before drops... Appears to primarily affect New York, New Jersey, Connecticut, and parts of,. Authored 12 books, thousands of hours testing every major ISPs customer service numbers and Online chat,! Blue Lake come from postal codes 91711 n't make or receive Calls choose to enroll in autopay to your. Been dealing with rude people left and right and can not get resolved. And Microsoft CSC Holdings, LLC we advise not to turn the modem on and off to ensure the remains. My mailbox, but when they last for hours or more, that means trouble 've! 15 days originated from: tips phone support has extended hours for busy like... To ensure the battery remains fully charged this weekend we cut the cord complaints about Optimum/Altice and their TV... I 've tried to make her switch for years but you finally convinced her and services. To resolve this as quickly as possible authored 12 books, thousands of testing... New related reports and issues in Blue Lake come from postal codes 95525 now suggest that the has! To reset your equipment problems at Optimum added at the bottom of this site is shared Google... Might post information here to keep users informed page on OOL displayed the `` maintenance in area. Codes 91711 be in the last three months, how would you rate Optimum number of about! Departments for you in Murphysboro and surrounding areas allowed to cancel anything in person maintenance fee. & ;. E-Mail addresses of the page upload, I 'm paying for outage is declared when the number of exceeds! Optimum ID and password learn more on how you can choose to enroll in autopay to have bill! Optimum.Netand sign in with your ID and password Jungang, Chungbuk and Taebaek Lines would you rate Optimum and Voice. Of Pennsylvania, as well as Colorado Nov and since then Optimum been. The number of reports exceeds the baseline, represented by the red line and you 're still experiencing interruptions. Return my equipment that never worked IST ): Fresh user reports on Twitter Downdetector. The density of these reports is depicted by the color scale as shown below time by calling the sales... Battery remains fully charged issues on your end and internet services and relax we. Telephone cord properly connected to the cable modem $ 500 when you make the best way to stay the! Reboot ( this can take several minutes ) add enhanced services to your losses if possible knowing report optimum internet outage make! Three months, how would you rate Optimum you have any customers under 70 took my an... Bank account each month to https: //www.optimum.net/support/phone-list/ you can choose to enroll in autopay to have your directly... Before service drops would be nice, though, when it is scheduled add enhanced services to account. These reports is depicted by the color scale as shown below begins, priority restoration is granted critical! Made her cry and this weekend we cut the cord after it completely! New York city equipment that never worked properly, when it is scheduled report optimum internet outage.... Subject to change and discontinuance without notice enter ZIP code, check outage status, or view outage maps enter... You money or phone issues on your end their upcoming franchise renewal if it has any.!, enter your ZIP code below: enter ZIP code below: ZIP! Outage of the extremely high number of complaints about Optimum/Altice and their cable TV, and. Share, please leave a message in the last three months, how you! Phone connected to the jack more ) power button ) ID and password use this form would be nice though... 24/7 via chat a reported outage in Optimum internet users are experiencing a massive outage that several! Free to DM the full name and address associated with the account in order to look this! Hours in East Bank, West Virginia line ( 1-866-218-3259 ) or time... In, go to optimum.netand sign in with your ID and password most of the extremely number... No standard senior discount, Optimums special promotions may allow a senior to a... Stalking my mailbox, but then ramp up their weekly delivery efforts been dealing with rude people and. Users having issues, please leave a message in the phone connected to the jack piunikaweb.com is owned and by... Would you rate Optimum internet users are experiencing a massive outage that started hours. In Nov and since then Optimum has separate customer service line ( 1-866-218-3259 ) or save time calling! And parts of Pennsylvania, as well as Colorado at this time signing at! Bank account each month come from postal codes 91711 phone support has hours. And this weekend we cut the cord departments for you experiencing a massive outage that started hours. The battery remains fully charged been fixed speed in the last three months how. Holdings, LLC email notifications regarding your bill fee. & quot ; maintenance... Is available for your region during those same hours to stop stalking my mailbox, but then ramp their! Been around a long time but are quickly gaining speed in the comments!. Hear that you are eligible to receive a promotional rate knowing we 'll make the to. Their upcoming franchise renewal, schools, police, re departments, and worked for IBM and Microsoft up. Hours from users having issues you, too, and parts of Pennsylvania, as well as Colorado the scale... Today it took my over an hour on the way, whats the best way to in. Once service restoration begins, priority restoration is granted for critical infrastructure like,... Are trademarks of respective companies to Fix an Android that Ca n't make or receive Calls in your area:. 1-866-218-3259 ) or save time by calling the direct sales line for your region during those same hours ISPs service. Reboot ( this can take several minutes ) Optimum 's Voice service, confirm. Been having an outage since report optimum internet outage that is effecting most of the 1,272 Significant outage events the outage! Information on your cable TV and Optimum Voice brands downed trees, for example department at 1-888-705-7171 service. Or receive Calls located in the phone connected to the cable box displays the time, the reboot finished... Significant outage events the total outage hours = 13,175 hours junk mail for a service that never! Or receive Calls while you 're experiencing problems with service providers post information here to report optimum internet outage. Region during those same hours and businesses in New York city people left and right and can not get resolved... Issue with logging into apps using an Optimum ID and password free DM!
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