On the list of Harveys biggest customer achievements in the last five years is deploying automated replenishment, which he claims materially improved the availability and efficiency of Coles supply chain. We interviewed four global leaders responsible for their organizations' digital transformation, each in different business and technical functions, industries, and geographies, and found that they were already approaching transformation in this waybut without a clear language and framing to guide them. Its problematic when companies decide to embark on a digital transformation agenda without having a clear definition, let alone vision, forwhat it means. One of the key drivers for the IT function is to live and breathe the important values at Coles a focus Harvey readily admits wasnt there when he joined the group. Rodney Zemmel. "This included investment in the shared data asset and scalable customer data architecture as well as the continued development of capabilities within the advanced analytics centre, specialist technical expertise, and robust data governance," he said. Doing so will help you articulate what kind of digital transformation youre really talking about, and plan accordingly. Get started by entering your email address below. However, in FY20 Bunnings announced that would be outlaying $30 million on upgrading its online sales platform to enable click-and-collect. AI can make predictions, and data can give us insights, but the so what part requires actions, and these actions need the relevant skills, processes, and change management. Modernize and innovate in a Multicloud operating model, Forrester: Power New Edge Use Cases and Momentum in Evolving Environments, 2023 Tech Forecast: Build a recession-proof tech workforce, Technology Skill Development | The strategy for building better teams, Case Study: How HCF reengaged its customers through data and analytics, Case study: How La Trobe University sets its data students up for success, Meta threatens to take news off its platform in the US. But all four pillars are important to digital transformation, so they may happen in another order. And with the results already under our belt, alongside our deeply skilled and resourced team of in-house data and analytics experts, I firmly believe we are well on our way! Whatever the challenges in future, Harvey says he couldnt imagine a job he could enjoy more than the one hes in today. Our diverse business operations cover: home improvement and outdoor living; apparel and general merchandise; office supplies;health, beauty and wellbeing; and an Industrials division with businesses in chemicals, energy and fertilisers, and industrial and safety products. Address weaknesses exposed by the digital journey, and be willing to accept a little short-term pain in exchange for long-term gain. Wesfarmers primary objective is to deliver satisfactory returns to shareholders through financial discipline and strong management of a diversified portfolio of businesses. Also read: Woolworths Announces $700 million Technology Investment. The second priority is better leveraging unstructured data to gain new insights, and Coles is trialling solutions such as Hadoop to do that, he says. As the figure below shows, five components are needed to execute an organizations digital transformation: Digital transformation starts with people, which is a useful reminder that whenever we talk about data especially valuable data there are humans at the end of it. In this iterative process or retroactive feedback loop, you enable your insights to become more predictive, more meaningful, and more valuable, which itself gives more value to the data. Typically, the CIO or CTO should lead this pillar of digital transformation and the KPIs to indicate success are access to new tools, reduced maintenance costs, improved employee satisfaction, and better business performance. we equip you to harness the power of disruptive innovation, at work and at home. Testing RFID blocking cards: Do they work? According to Scott, Wesfarmers increased its investment in digital capabilities during the period, particularly in building out its data and digital ecosystem, which helped support the increase in online sales across its retail business. The Catch acquisition has also improved digital expertise leading to better execution and innovation. Think about analog and informal small businesses, such as a stand in a Turkish bazaar: the salespeople have a great deal of access to, and knowledge of, their customers and clients, but its all trapped in their minds. Sheffield joins Wesfarmers' executive leadership team as a managing director from November and is tasked with leading development of what it's hoping will be a market-leading data and digital ecosystem. Big data and analytics are becoming mainstream and vital to business operations and customer relations. View my verified achievement from Project Management Institute. Wesfarmers OneDigital has set 'SaaS model' standards for itself, supported by service standards, engineering practices and tools that together create a foundation for the nascent digital and data arm to grow. "If we relied critically on large datasets, instead of removing human decision making and making decisions easier, sometimes you end up just reinforcing those biases.". It is useful to remember this, because the real benefits from technology are not hard (i.e., cheaper systems or infrastructure), but soft (i.e., capturing valuable data). What is needed is a shift in mindset, culture, and talent, including upskilling and reskilling your workforce so that they are future-ready. September 25, 2020 By Saibal Chakraborty , Tauseef Charanya , Romain de Laubier, and Akshaya Mahesh. "People's data is increasingly a part of their identity, so when they give you their data how do you treat it? For example, when a European retailer changed its platform to serve customers better, it discovered it could also offer other retailers products with their improved ecommerce platform and digitized logistics, enabling the retailer to create an ecosystem of products and services from third party sellers to offer to their customers. This has now been fixed. At the moment, the cloud isnt really geared for that; its geared for quick and easy renting of capacity. "The group's retail businesses will maintain their focus on meeting changing customer needs and delivering even greater value, quality and convenience for customers. Its also good for customers as it means our store leaders are out more on the floor.. Help using this website - Accessibility statement. OnePass The OnePass program provides members with additional benefits and convenience when shopping with the Group's retail businesses. The Rural Intelligence Platform uses artificial intelligence, machine learning, and cloud-based geospatial technology to give farmers the heads up on how their property is changing and is expected to change in the future. According to Harvey, certain loads are always going to be difficult for large corporates to move into the cloud. It requires IT architects and time, but promises up-to-date platforms with more effective tools to serve customers at lower cost of maintenance. This view extends to the question of who owns digital, as well as the rise of the marketing function in technology purchasing and implementation. Some companies are already deep into this journey, but many other companies struggle with questions about how to upgrade the digital infrastructure. The focus is to get our foundations right as we grow and solve different problems for all of the [Wesfarmers] businesses, Madan said. Industrial and safety comprises four main businesses: Blackwoods, NZ Safety Blackwoods, Workwear Group, and Coregas. In fact, the essence of digital transformation is to become adata-driven organization, ensuring that key decisions, actions, and processes are strongly influenced by data-driven insights, rather than by humanintuition. The framework outlines. The Warriors intend to use Google Cloud's services to automate data workflows, create machine learning models, visualize data and share analytics with coaches, staff and players. Not surprisingly, it requires different resources, such as investing in capturing clean data, digital tools including artificial intelligence to understand customers, and omnichannel presence. This keeps them in the conversation and in the moment, but using the report as a way of informing the conversation on the shopfloor, Harvey explains. He saw merit in causing chaos yourself so youre ready for as many eventualities as possible. Baxby says Scott has met Microsoft CEO Satya Nadella, who is personally committed to the success of the Blackwoods implementation, as is Microsoft Australia CEO Steven Worrall. Whats exciting for me over time is narrowing down my focus on infrastructure, and making it less of a discussion point for small and medium-sized projects and workloads. Although not an exciting story as the big banks digital initiatives, the overall outlook for business and digital investments is positive notwithstanding Target and underpayment troubles. Typically, companies begin with IT uplift and digitizing operations, followed by digital marketing and new business building. Several global retailers are using digital channels, AI and predictive analytics to access prospects and customers, set up digital marketplaces, viral campaigns, and geo targeting campaigns. The key to success is simply getting clarity that digital transformation is not one thing, but rather many different things. Wesfarmers OneDigital sets its service standards Head of engineering Gurnam Madan. Consider the chart below: However, these are all American-headquartered companies. To address these needs, Wesfarmers Industrial and Safety has identified the need to be digitally ready as a priority and embarked on a Digital Transformation Journey with New Web Platforms. Dont wait for something to break and then learn, he counselled. Illustration by Joi Fulton. Having run a corporate BYOD program for the past three years and maintained thousands of devices in its network, the latest step has been bringing BYOD to store managers. Let's look at five of the most exciting digital transformation trends shaping the future of business and how they can help your business grow in 2022. Likewise, companies are using artificial intelligence to identify and act on critical customer behaviors, for example, identifying customers likely to leave your service and then intervening before the do so. During the half-year, Wesfarmers also continued to build out its data and digital ecosystem. We run millions of transactions every day and its necessary for us to have the sorts of resilience that still naturally come out of two data centres hooked together by dark fibre. Reinforcing the importance of Catch to its digital strategy and online growth, Wesfarmers lured former Amazon VP Pete Sauerborn to lead Catch. During the period, the company also created a new data and digital division in which they appointed Nicole Sheffield to lead. Deloitte US | Audit, Consulting, Advisory, and Tax Services To do this, IT has invested in application reporting capabilities to give regional store managers and leaders drillable reports and dashboards on their iPads. The digital transformation happening inside Wesfarmers' industrials division presents a good case study of the pitfalls and opportunities inherent in the implementation of new technology. As noted at the recent half year results, more detail on Wesfarmers OneDigital will be provided at the Strategy Briefing Day in June 2022. My head of digital and loyalty systems gets on exceptionally well with the head of digital marketing, and the two understand how they can add value to each other. The payoff is new sources of revenue, but the KPIs are more nuanced, typically unit economic measures that you are creating solving a significant customer problem and growing profitably. 2023 ZDNET, A Red Ventures company. Harvey points out his own team takes a highly disciplined approach around capital and investment, knowing what benefit levers will be pulled and what will be delivered before they embark on any project. Previously, these individuals would have been walking around with wads of paper constantly trying to refer documents that may or may not be up to date. But that's an end-state that we want to move towards so I think it's really about at first -- in the initial stages -- allowing [for the development] of business priorities such as how can we help make better decisions faster," Lowthorpe said. Cloud Technology: Cloud technology has . She reports directly to Wesfarmers managing director, Rob Scott. There are plenty of technology changes underpinning how Coles meets this objective. Data analytics are now an established, valuable tool for businesses, but the way they are used is rapidly changing. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. There arent many roles that have such a diversity in focus and where you are literally down in the weeds working out how youre going to apply the latest patch to Internet Explorer, to the next day thinking about what service-oriented architecture we should be putting in place based on the assumption that well be deploying different types of sales terminals in different locations and channels long-term.. This leads to costly upgrades. As a matter of fact, the most interesting, captivating, and curious insights will go to waste without a solid plan to turn them into actions. Despite years of discussion, understanding what digital transformation means for established companies remains a daunting challenge. The performance of the Industrial and Safety business was disappointing, reflecting the impact on Blackwoods earnings from ongoing investment in customer service and the enterprise resource planning (ERP) system, Scott said in Wesfarmers FY19 results briefing in August. Big data to deliver business efficiencies and better customer engagement is another majority area of focus for Harvey, and he explains his team is taking a three-pronged approach to information management. Marcelo brings positive energy to. This pillar is different from the others in its focus on digital tools to interact and sell to customers. Like in any journey, you need to decide where to go first. Follow the topics, people and companies that matter to you. "When you think about customer centricity, particularly the use of behavioural data, it can be quite challenging to do that without data so there its relevance becomes a lot closer to the surface. In addition, there are obvious things you can do around leveraging the loyalty and Fly Buys programs, which are both exceptionally great value for our customers. On the back of its solid growth, Kmart continues investment in digital and technology. For many companies, digital transformation starts with upgrading the companys IT infrastructure as well as mobile infrastructure, data lakes, and the cloud. Senior Data Engineer - 6 Months Contract. - Emmy-nominated host Baratunde Thurston is back at it for Season 2, hanging out after hours with tech titans for an unfiltered, no-BS chat. As noted by customer experience expert Blake Morgan, when done strategically, digital transformation can improve stock prices and revenue in the long run. The point here is not to be right, but to find better ways of being wrong. With these dueling considerations in mind, we distilled our research findings into seven guiding principles for digital transformations at any stagenascent, progressing, or stalled: 1. Suppose that your insights tell you that a certain type of leader is more likely to derail how will you change your internal hiring and development process? Wesfarmers OneDigital will power the Groups data and digital growth ambitions and provide customers with a more seamless, rewarding and valuable omnichannel experience across the retail businesses. Delivering a net growth of 5.7% after-tax profit, Wesfarmers boss Rob committed to digital strategy and technology investments preparing the group for future growth. In support of this, recent research from IDC indicates that organizations which had begun an ERP cloud migration as part of a digital transformation initiative prior to the COVID-19 pandemic fared far better than organizations that didnt. The key to cutting through the confusion is to see that digital transformation is not a single thing, but a multi-faceted journey with differing goals depending on your industry and digital maturity. A company may begin its digital transformation journey by digitizing processes and as it matures, rearchitect processes entirely. The $30 million Bunnings project involves upgrading its online sales platform to enable click-and-collect, with $10 million spent in the six months to June 30 and $20 million budgeted expenditure this financial year. But even getting to the insights stage is not enough. OneData also provides data analytics support OnePass and Catch. Catch will move from Kmart Group and join Wesfarmers OneDigital on 1 July 2022. Wesfarmers formally acquired the online retailer Catch for $230 million in August 2019. At Wesfarmers we believe sustainability is about understanding and managing the ways we impact the communities and environments in which we operate, to ensure that we continue to create value in the future. NAB Digital Option To Restrict Gambling Transactions, IBM X-Force Threat Intelligence Index Uncovers Surge in Thread Hijacking, Synopsys OSSRA 2023 report reveals the growing need for Software BOM, As Digital Card Platforms Expand Globally, Over 320 Million Credit Cards To Be Issued, More than 80% of Australian Businesses Are Reskilling IT Workers, The rising importance of AI in Precision Medicine as spending increases, Thoughtworks Technology Radar Foresees ML Propelling IoT. Also read: The Key Drivers Behind Rising AI Investment in Australia. Whats vital is that people receiving and implementing the technology own the project and want the outcome, he claims. Digital transformation can mean a lot of different things. Data & digital was one of the key areas of focus for the group, which said it will continue to invest in its e-commerce and efficiency capabilities as well as improving back-end systems and processes to support future growth. As the COVID-19 pandemic continues, executives are finding their companies' digital transformation more urgent than ever. In its most basic form, this pillar can mean swapping out analog activities with digital ones. The framework outlines the four pillars of digital transformation we see today: IT uplift, digitizing operations, digital marketing, and digital businesses. If we are focused on the business objectives and keep the long-term priorities of the company front of mind, there are such exciting things we can make happen with technology working as part of a business. If you want to scale the knowledge you have about your customers and employees, and replicate it across a big organization and in far more complex and unpredictable situations, you need to have data widely accessible and retrievable records of interactions with consumers, employees, and clients. Madan said that expectation informed the level of standards that we have to hold to offer these services, both to Wesfarmers brands and to those brands customers. How about in Australia? Nobody is truly a leader if they are in charge and keep things as they are. But to enable the instant payments demanded in todays market required rearchitecting the PayPals organization, merging once separate divisions for payments and compliance into one entity. And in that process, you enhance and develop the people skills that are needed to produce a great synergy between humans and technology. Wesfarmers says COVID-19 disrupts H1 operations but bumps up online sales, Wesfarmers investment in digital assets pay off as online sales jump 57%, Kmart Group to shift its mainframe to the cloud, AWS skills training for 1,400 Kmart and Target employees, Do Not Sell or Share My Personal Information. This will support the growth and performance of our retail divisions while providing new growth opportunities for the group.. The Bunnings pilot program in Tasmania was followed by the rollout of the Bunnings click-and-collect offering in Victoria in the first half of this year. Security is at the heart of how this whole thing works, and weve put that together with some of the structure weve put around MyColes, which means we are as confident as any CIO can be that we have a model thats extensible, reliable and secure, Harvey says. Summary. Although these failures have multiple causes, they are generally the result of underestimating the various steps or stages required to successfully execute a transformation agenda. Catch operates an online business model offering branded products on a first-party basis and a third-party online marketplace. In short, the critical part of digital transformation is not digital but transformation. Our world has changed dramatically in the past two decades, and adapting your organization to these changes cannot be achieved overnight, or simply by buying new technologies, or collecting more data. Except this is not really the final step after you evaluate results, you need to go back to the data. As team members, its about how we can help innovate in areas that matter to both our customers and the wider team. The Evolving State of Digital Transformation. Our diverse business operations cover: home improvement and outdoor living; apparel and general merchandise; office supplies;health, beauty and wellbeing; and an Industrials division with businesses in chemicals, energy and fertilisers, and industrial and safety products. The OnePass program provides members with additional benefits and convenience when shopping with the Groups retail businesses. As part of the digital function, executives were also tasked with digitizing the entire ecosystem as well as a separate department with a task to build and maintain the resulting ecosystem. After years of talking about lifting its digital capabilities, Wesfarmers is finally putting its money where its mouth is with IT implementation projects costing $75 million at Bunnings and in the industrials division. Again, we've been fortunate enough that board members at all levels are actually enthused by that. Digital transformation can be bewildering and exhausting for leaders and employees alike. Baxby says Wesfarmers opted for Microsoft Dynamics for several important reasons. In line with previous guidance, operating expenditure associated with the group's data and digital ecosystem is expected to be approximately AU$100 million during the 2022 financial year, the company said. Time is Running Out, Motorola's handy Bluetooth device adds satellite messaging, Linux 6.2: The first mainstream Linux kernel for Apple M1 chips arrives, Sony's new headphones adopt WH-1000XM5 technology at a great price, The perfectly pointless $197 gadget that some people will love. He says the company rejected SAP and Oracle because these software systems are not only expensive to install but have to be customised to suit the business. Optimize your mainframe modernization journeywhile keeping things simple, and secure. Technology is a focus for the business. While there are some savings in using external cloud environments for test and training activities, Harvey admits significant cost reduction hasnt been apparent. The worlds largest enterprises use NETSCOUT to manage and protect their digital ecosystems. Kmart, Target and Catch are currently part of the OnePass program, with partnerships with Bunnings and Officeworks, and additional benefits to be added over the coming year. dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. It will roll out click-and-collect nationally this financial year. December 20, 2021. The first deputy CEO was in charge of this transformation and be built a team that contained individuals with strong innovation capabilities, which tested and built each new business. Wesfarmers Ltd (ASX:WES) is planning for Bunnings growth to be fuelled by e-commerce. Super Retail Groups ongoing $2.5mn omnichannel digital development program and related investments have helped achieve 25% growth in online sales, SRG announced in its Half Year results. The point . The first and ongoing strategy is an extensive replatforming of the groups structured data warehouses to Oracle Exadata boxes. Here's how. Wesfarmers is hoping to transform the way its organisation uses data, making data analytics a business strategy instead of a side effect. View my verified achievement from Project Management Institute. Essentially, this is an opportunity to use budget allocated to digital initiatives to modernize IT and communications platforms within your enterprise. That said, there is one thing that hasnt changed namely the fact that all of this is just the new version of an old task or challenge every leader has always faced throughout human history: to prepare their teams and organizations for the future, and create a better future. This showed the company had learnt the lesson of the dangers of rushing headlong into a project without sufficient preparation, as happened with the Bunnings expansion in the UK. The Challenge. Which pillar is the right starting point for your company depends on your context, needs, but also your digital maturity. Managing Director (Acting) Michael Howard plans continued investment in every channel strategy with ongoing enhancements targeting improved online customer experience. We know upfront whether we expect a project to improve store performance, reduce effort to be allowed to be redirected to somewhere else, or to improve our decision-making in terms of margin, investments, or otherwise.. Lower cost of maintenance digital maturity point here is not one thing, but rather different! People and companies that matter to both our customers and the wider team enjoy more the... To both our customers and the wider team matter to both our customers and the wider team its how! And Akshaya Mahesh digital but transformation processes entirely: Woolworths Announces $ 700 million technology Investment strategy instead of side! The online retailer Catch for $ 230 million in August 2019 cloud isnt really geared for that ; geared. 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