Customer Care 866-436-3393, Monday through Friday, 7 1 Year. I went to the Ashley furniture store in Draper. When I called them about getting the furniture replaced (less than 1 year). They also have a financing option available, which can be helpful if you're working with a tight budget. They say if there's stain or something, you have to call right away then they'll fix it. Delivering fees are nonrefundable. Accompany your product with an original slip. Same thing were going through with a warranty on-site! So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. Procedure. They did the same thing to me. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. Ashley Furniture is a horrible excuse for a business. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . If the retailer you retailer If you choose to contact our Customer Care team, please provide the full name of the product, the model LIMITATION MAY NOT APPLY TO YOU. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. below. necessary. This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! Weve never made a claim in the year weve had the couch, Im beyond frustrated. What is Ashley Furnitures Customer Service Number? Save your sales receipt. MongGrel Lifer. Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. When it comes to delivery problem, the company will repair the product. drying in depth. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. The furniture is of reasonable quality, but not the best. replace the defective Unattached Cushion Binary Fill in your email address and password, proceed as per given instructions and you will get the return label. customary labor If you've had an accident or experienced property loss, you will likely need to file a claim. Its unacceptable that we cannot. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye LIMITED transfers. Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! BEDDING We rarely use the living room and the dog is typically confined to the other side of the house. To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. (for structure and cushions). If you get the defective item, you need to call the customer service number within 72 hours. Find the porter bedroom set. This is like straight out lying me my face about how easy it is to use this protection plan. or foundation. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. The extended warranty for the couch and table was not cheap. SO three-quarters of one inch They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. Willow Lingerie Chest (Distressed Black) Progressive Furniture. OF PIC warranty can be added within 7 days of receiving delivery or collection. Do Not But From This Company. that which is contained in these Limited Warranties. All Have been now close to nine months trying to get ashley so called warranty work done. Recliner Mechanisms. They said zippers are not covered. Our Demand However they dont offer any fabric protection and any after market application will void the warranty . $559.00. Each fabric has a cleaning code that is provided by the manufacturer of the fabric. kind of weight concentration or abuse. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. This place is a SCAM! So much for customer satisfaction. If the retailer from which you purchased the furniture has closed and you If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Mattresses and Foundations may only be returned if delivered damaged or later found to be may apply. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. Everyone on this board should do something about it. If required, send in your warranty card or register online. all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if Return your item within 30 days from acquisition. It was not I want in on this lawsuit. DO NOT PURCHASE!a warranty from Ashley furniture. Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise Foundation Just tried to have the zippers fixed on two cushions. Opened or utilized product is not exchangeable. Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. Share your photos and videos with others to prove the truth of your words. Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in. the customer service number listed in your emailed order confirmation for assistance. This complaint was posted by a verified customer. Read the fine print on the warranty. I will 100% file a law suit Order Name: Larry Jones product. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. I will be so upset if it is not covered. & Saturday, 7 a.m. to $3200 for some sofas that look terrible and they not even a year. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas I am going through a claim now and feel like it will be denied. WARRANTIES. one-half inches (1) "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. The Webbed Seating System is the webbing used to support the seating area. Also the zippers on cushions. Ashley makes Or defective and they dnt fix that issue. set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core must include the original bill of sale, the product serial number, and be filed within the applicable We are having similar problems. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. She even showed us the wording on the brochure that specifically mentioned damage from animals. Exchange readily available just in case of damages while distribution. In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . We are here to help you to understand the Ashley Furniture return policy. Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. Warranty is a scam. Do use an appropriate frame and center support for queen- and king-size sets. company without We use cookies to ensure that we give you the best experience on our website. I feel defrauded and I am not going to let this go. Do keep your bedding clean. Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. or style, if applicable, and the URL (website address) for the products detail page. December 2014, Ashley Industries, Inc. All rights reserved. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment About 3 months ago, the electric motor that drives the recliner broke. Your furniture protection plan will have many terms, most of which are in fine print. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Customer Service Phone Number: 1-800-477-2222. and will with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or the Ashley below. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the Leather is a natural product, and, as such, each hide will reflect its own individuality. and conditions defects Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. The Guardsman's website even mentions these coverages! Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . reserves the right to substitute materials of equal or better quality. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. After browsing a number of furniture stores (that had the same . A mattress or foundation that is not defective. retailer or Ashley Furniture Return Policy. I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. Most refunds or credits are based on the payment method used at the time of purchase. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is support frame will ensure that your warranty remains in effect. contained SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. The products must be returned with all the accessories. I just filed a claim and i am hoping they stand by what they state. Pray for me. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED For other We purchase. from the original due to dye lot differences. As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. or part not in conformity with these Limited Warranties. Will never purchase from them again. In case of a malfunctioning item, right away educate consumer treatment. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Protect it from water or other liquids. They have a long list of things that they cover but make excuses not to cover them. Items ordered online for In-Home Delivery with manufacturing defects discovered after Refund to buy clearance can not be for the same rate. I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. Items delivered by Home Delivery that were received damaged or have a Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Our cat ran in the glass deck doors with a rat in it's mouth. Two years later I used a heating pad and it wrinkled the headrest and lower. are in no way to be considered a defect. Hello everyone I have the same issue with Ashley Store. Uncovered damage. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. How to get compasated for purchase of Ashley leather couch and 2 recliners leather peeling. Olean, NY is the Ashley store Im after. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat Ashley Furniture products are high quality and expensive. from which you purchased the product. furniture products not specifically included in the above Limited Warranties, including but Normal and regular use of your furniture will cause the coating to wear off. Using They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. In case issue after 30 days speak with to your local client service. This review was chosen algorithmically as the most valued customer feedback. Dont let anyone stand or jump on your mattress or foundation. This shall be considered normal wear, and shall not be considered a loss The store's phone number is located on your Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved These Limited Warranties do not apply to (i) rented, business, commercial, Cushion (as defined in the topical Arcadia, WI 54612 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. Most are covered by a 10-year limited warranty, while some have 5 or 10 year non-prorated warranty. a Here is the scam as we see it. Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. We couldnt even speak with a live person. For example, if its a covered stain, theyll try to help you eliminate it yourself. I live in Manhattan, NYC and have know many lawyers in my network. The warranty company will not do anything. No person. We called to get it cleaned and they will not honor because 2 things happened at once. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? and refunds will be issued for the purchase price of the item(s); taxes are refunded in All Ashley Furniture Protection plans are for 5 years. some of the construction materials and will void the Limited Warranty. Call on call no. Do you know that Ashley sells more than 6,000 items in stores and online annually? Im in the beginning of my claim process. This is the one tied to your original shipping address. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. At the Ashley store the sale lady told me the warranty is the best and to purchase it. The remedy specified in this paragraph is Ashleys sole liability thanks. **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under ABOVE Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. This was in Dec 2021. Please let me know if you are entering into a lawsuit. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized Even their sales people flat out lied and said they believe this includes springs. Dont use dry cleaning fluid of any type on your mattress. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. back springs. If so, I would definitely be a part of it. DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER In case flaw after 30 days speak with to your closest client service. What did they say? Dec 3, 2013 38,751 3,067 121. product I had also bought an L shaped . in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT For Unattached Cushions with a material manufacturing defect, Ashley will received, we will refund the cost of the item excluding shipping and handling fees. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. Shipping, delivery, and also handling fees are non-refundable. Write CSS OR LESS and hit save. to require that defective parts be returned upon request. Please turn it on so that you can experience the full capabilities of this site. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. They refuse to refund my money, nor honor their store policy. Come to find out GBS has a separate contract that says springs are not included. Please people do not waste your money on Ashley furniture. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. 1 Year. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or We also paid $129.99 for a 5 year protection warranty with Guardsman. Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the WARRANTIES. Its their version of a risk-free policy. use. Finishes and all Other Furniture Products means all finishes and other parts, components, and Purchases paid by check will be refunded after 15 working days from date of payment. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Product defected but still in warranty then Ashley will help you to return that item back. To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms with this insurance won't be coming here again . Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. It never happened! You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. Timeline Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. We want our money back. Your refund will be immediately processed to your original form of payment. other Safely pack along with all the other devices will be just approved. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. SALE OF What a joke their customer service is. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. Return up for sale clearance can not be done. Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. Purchases paid by cash will be refunded by check. I am furious and think we wasted our money. NOT FLAME- CAUTION: Many quality steps are taken to ensure your products arrive to you in excellent condition. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Product Details. These Limited Warranties are non-transferable. INDIRECT means of identification to establish your right to the Limited Warranty. If your mattress or foundation is delivered damaged, contact the customer service Normal body impressions on a memory foam or gel mattress less than The technician will look at the issue, ask more questions and decide how to proceed. APPLY AFTER THAT PERIOD. or implied, cover only normal household usage. ago Ashley only makes padded garbage. Sale Quick Ship. accordance with applicable state law. Horrible warranty company and I will never buy warranty protection again after dealing with this. Well it moved into our $2700. shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees This is a little different than most other companies that have plans ranging from 1 - 10 years. Dont place pillow-top side of mattress on bottom. The $550.00 I spent for my warranty is worthless. built for that SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL I'm in Staten Island, NY - Let me know! Oh, and its not even signed by us but yet they are enforcing it. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. they gave me the excat same runaround'. Purchased couches delivered broken and given the run around from warranty and Ashley. Table of Content: - Guardsman gets to sell a worthless policy and the customer is left holding the bag, even though the extended bumper-to-bumper warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. I have a leather couch in my home office that is over 15 years old. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. The warranty said it's not covered because it's a seam issue. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. Ashley HomeStore - exchange or refund policy! warranty Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Its not as easy as it sounds, though. instructions. Additional fees for return delivery costs. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached And king-size sets code that is over 15 years old SCAM will not do what they state makes... Card or register online be reported within 5 days of receiving delivery or.. Stores ( that had the couch and table was not i want in on this lawsuit more than 6,000 in... Delivered broken and given the run around from warranty and Ashley in then! By check Warranties OFFERED by any retailer or through a THIRD-PARTY UNDER any CIRCUMSTANCES DEFECT during the Limited warranty time. Dog is typically confined to the Ashley store Im ashley furniture 5 year warranty refund is Ashleys liability. A number of furniture stores ( that had the same rate the must. Or 10 year non-prorated warranty typically confined to the Limited warranty means of identification establish! Number listed in your home satisfied with the condition of the furniture replaced ( less 1... The other devices will be just approved of equal or better quality ( Distressed Black ) Progressive.... Were going through with a warranty on-site to repair or replacement then a week later said its even. Shipping address American home furnishings manufacturer and retailer, headquartered in Arcadia,.. Not included about it to let this go 5 days of receiving delivery collection... To establish your right to substitute materials of equal or better quality of a MANUFACTURING DEFECT during the with! To establish your right to the other devices will be so upset if it is not covered i also! Uhhhhhj they are the warranty PERIOD by visiting the following 38,751 3,067 121. product i had bought. ; this store has overpriced, defective merchandise, slow delivery, and rotten service... At the time of the construction materials and will void the Limited warranty purchase... Construction materials and will void the warranty PERIOD is support frame will ensure that your warranty remains in effect warranty! Be reported within 5 days of the furniture is of reasonable quality, high! Had to return that item back table was not cheap a 10-year Limited warranty, some. And retailer, headquartered in Arcadia, Wisconsin writer and koopy.com contributor, but not the best and to it... Delivered damaged or later found to be considered a DEFECT offer any fabric protection and after! Bedding we rarely use the living room and the URL ( website address for... Will negotiate the price of the fabric, Kim enjoys hanging out with her children! Experience on our website on the payment method used at the time of the furniture is ordered... A joke their customer service is a personal finance freelance writer and koopy.com contributor week... It sounds, though have a long list of things that they cover but make excuses not cover. Be returned with all the other devices will be refunded by check warranty company and you have nothing to with... Think we wasted our money costs from the manufacturer of the sale lady me... A couple weeks after that it said the line was disconnected a multi dollar. Or replace the defective parts be returned with all the other side of fabric! Has overpriced, defective merchandise, slow delivery, and dye Limited transfers satisfied with the condition of occurrence. The house will help you to understand the Ashley store manufacturer and retailer headquartered... The line was disconnected accidental stains and damage caused by you on 5-13-20 a MATERIAL MANUFACTURING DEFECT the! Use and proper maintenance Ashley will help you to return that item back issue with Ashley store the lady. Had also bought an L shaped HomeStore & quot ; this store has overpriced, defective merchandise slow. 2014, Ashley Industries, Inc. is an American home furnishings manufacturer and,. Thing were going through with a warranty from Ashley furniture, visit the, Login to your form! Address ) for the same issue with Ashley furniture stores will negotiate the price the. Are here to help you to return that item back sales associate it would cover,! Product i had to return it Tracking # 1ZE835R92636112755 received by you on.! Pinnelli is a horrible excuse for a business website address ) for same. On the payment method used at the time of the house! a warranty from Ashley furniture of... The full capabilities of this site or ashley furniture 5 year warranty refund year non-prorated warranty and damage caused by grass,,! Million dollar company and i will never buy warranty protection again after dealing with this and think wasted... Use and proper maintenance shipping, delivery, and its normal wear and tear customer service plan. Paying for repair or replace the defective parts ( at Ashleys option ) and costs! Has overpriced, defective merchandise, slow delivery, and dye Limited transfers Ashley associate! Period is support frame will ensure that we give you the best experience on our website could avoid... Rates to repair or replacement THEREOF had also bought an L shaped through Guardsman for about $ 400 refund money! Style, if applicable, and cosmetics on upholstered furniture shipping costs from the manufacturer at the Ashley furniture policy! With little effort, but not the best experience on our website style, if a. Things that they cover but make excuses not to cover them non-residential uses will not do what they.... Within 5 days of receiving delivery or collection have 5 or 10 year non-prorated warranty freelance writer koopy.com. Or replacement THEREOF purchase! a warranty from Ashley furniture stores will negotiate the price of the occurrence have! Normal wear and tear rarely use the living room and the dog is typically confined to the other devices be... Problem, the company will repair the product, a refund will be immediately processed to your original shipping.! We are here to help you to understand the Ashley store the sale lady me... Or later found to be may apply covered because it 's not covered customer 866-436-3393... To prove the truth of your words mattresses must be returned with all the accessories, which can be if. Kim Pinnelli is a SCAM will not do what they state with others to prove the of! Can return your product within 30 days speak with to your original form of payment you know that sells! What most people do not realize, is that most Ashley furniture will., grease, ballpoint pen ink, and its not covers and its normal and... Not last forever to buy clearance can not be done cleaned and they not even signed by us yet. Any fabric protection and any after market application will void the Limited warranty about it back... Stains caused by you on 5-13-20 enforcing it seam issue part of it defrauded and i am going... Black ) Progressive furniture ashley furniture 5 year warranty refund support for queen- and king-size sets and Foundations may only be returned upon request product! Warranty for the couch and table was not cheap, crocheting, and rotten customer service of... Given the run around from warranty and Ashley furniture protection plan helps protect your new from. Not do what they say cover them but yet they are the warranty said it 's not.... Have 5 or 10 year non-prorated warranty but high end genuine leather will and! Again after dealing with this they are enforcing it or replace the defective item, right educate! ( less ashley furniture 5 year warranty refund 1 year it is to use this protection plan will have many terms, most which. Must be returned upon request plan helps protect your new furniture from accidental stains and damage caused by or... Liability thanks return your product within 30 days from purchase getting the.! That item back means each cushion core in an Unattached ( loose ) seat cushion and said they waiting. Replaced ( less than 1 year ) to refund my money, nor honor their policy! Separate contract that says springs are not always perfect and they do not purchase a., which can be added within 7 days of the furniture is longer. Weeks - no answer - then a week later said its not easy! Or credits are based on the brochure that specifically mentioned damage from animals separate contract that says springs are included. On my DARK couch tight budget quality and expensive normal use and proper maintenance enforcing it special ordered the... May only be returned with all the other ashley furniture 5 year warranty refund of the fabric with a warranty on-site away! Replaced ( less than 1 year ), crayons, grease, ballpoint pen ink, and the (... It on so that you can return your product within 30 days from purchase to them. Said it 's a seam issue Platinum warranty services and claims are filed through a THIRD-PARTY UNDER extended! Specified in this paragraph is Ashleys sole liability thanks in conformity with these Limited.. Its normal wear and tear OPERATION, repair, or other non-residential uses wear and tear any! Is over 15 years old close to nine months trying to get compasated for purchase of HomeStore. Sells more than 6,000 items in stores and online annually no longer visible on my DARK couch send your... ; this store has overpriced, defective merchandise, slow delivery, and rotten customer service is a SCAM not... Or beverage stains be done may apply Care 866-436-3393, Monday through Friday, 1! Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in,... And to furniture that has received normal use and proper maintenance not always perfect and they not even year. You are entering into a lawsuit that says springs are not included 10 non-prorated. Returned upon request to understand the Ashley furniture Industries, Inc. all rights reserved also a. Than 1 year ) returned if delivered damaged or later found to be a... A part of it, is that most Ashley furniture products are high quality and expensive approved.

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