Twitter: @OptimumHelp @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Under Support, located in the upper right corner, click Service status. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Were aware of an issue with logging into apps using an Optimum ID and password. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. . En . Optimum=trash internet service. She moved in Nov and since then Optimum has never worked properly. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Once you sign in, go to Support and click Service status/Check your service status here. All rights reserved. We are currently gathering information in anticipation of their upcoming franchise renewal. Optimum / Cablevision outages reported in the last 24 hours. Let's get started today. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. My 70+ year old mother has been a loyal @optimum customer forever. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. S.E. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Realtime status of outages and problems with service providers. Problems in the last 24 hours in East Bank, West Virginia. If you have any tips or frustrations you wish to share, please leave a message in the comments section! How to Get Compensation for an Optimum Internet Outage. You did everything to make her day miserable. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Please try again later. Outage reports and issues in the past 15 days originated from: Tips? Or you can save yourself some time by calling the direct sales line for your region during those same hours. In the last three months, how would you rate Optimum? New updates are being added at the bottom of this story. The problem could be in the phone connected to the cable modem. Internet speed issues - 13 %. Sit back and relax while we do the work. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Is your internet out? Report a Problem. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Why not let DoNotPay handle your claim on your behalf? Please feel free to DM the full name and address associated with the account in order to look into this further for you. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please try again later. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. We can't get your messages right now. No internet yet again for random stretches of the day. Read on for details. Learn more on how you can prepare, frequently asked questions and getting help. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Since last 2 weeks every weekend, internet having issues. @OptimumHelp You aren't here to help. Facebook - Optimum For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Is Google Drive Downor Is It Just You? At the moment, we haven't detected any problems at Optimum. @optimum is the King of unsolicited junk mail for a service that I never ordered. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Count to 5, then plug it back in. You can. See if Optimum is available for your home: Sign into add enhanced services to your account now. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Switching to @fuboTV this weekend. Unplug your router (don't just press the power button). My 70+ year old mother has been a loyal @optimum customer forever. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Are you experiencing issues or an outage? Dec 20, 2022. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Check for outages. Select which outage you would like to report (power, internet, cable, and more). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Today they made her cry and this weekend we cut the cord! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Realtime status of outages and problems with service providers. Sorry everyone :(. Invalid password, please complete all fields. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Optimum.net is compatible with a wide range of browsers. You did everything to make her day miserable. Optimum offers a video that walks you through how to do all of those things. Please feel free to DM the full name and address associated with the account. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. 3. what a surprise. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. When severe weather is on the way, whats the best way to stay in the know? Advertisement. 5,000. Weve been dealing with rude people left and right and cannot get this resolved. ^Whitney, Hello Raemond! 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Frustrations? Our engineers are aware and working to resolve this matter as quickly as possible. How do ya like that? They wont require you to sign a contract. The name of the person in charge of claims. How To Fix an Android That Can't Make or Receive Calls. It is not you, it is me. Find out what is going on. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Once you complete the sign-up process, you will receive email notifications regarding your bill. All good -- a heads up before service drops would be nice, though, when it is scheduled. ^Whitney, Hello! AT 9 months ago. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Check the Optimum Facebook page. I am terribly sorry to hear that you are without service at this time. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Customer service from Optimum. @optimum let's break up. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. You must have JavaScript enabled to use this form. All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If you are having issues, please submit a report below. ^Whitney. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Criterion Digital 2023. 3 disconnections, six different people, plus a trip to return my equipment that never worked. On my way to MWC in Barcelona. Verify your account information. We are always here to help! Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. The following are the most recent problems reported by Optimum users through our website. Check optimum.net to see if there is an outage in your area that may be affecting your service. The outage in Optimum internet service appears to primarily affect New York City. ^Whitney, Hello Raemond! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Useful comments include a description of the problem, city and postal code. Source. Optimum has been having an outage since midnight that is effecting most of the tri-state. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Make sure your devices are charged and have your, 2. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Optimum/Altice Complaint Information. Check Current Status. When the front panel on the cable box displays the time, the reboot is finished. Information about your use of this site is shared with Google. In the last three months, how would you rate Optimum? If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Is the telephone cord properly connected to the jack? We are currently experiencing technical difficulties with our Optimum services. The density of these reports is depicted by the color scale as shown below. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov At the moment, we haven't detected any problems at Optimum. Brand names used in our stories are trademarks of respective companies. Do you want a receipt for your payment? If this does not help, pleasemessage us. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . The following are the most recent problems reported by Optimum users through our website. Comes out to $2.86 a day. We are always here to help! Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. 5,000. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. We can't get your messages right now. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. Twitter: @jean_ERdC. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @optimum is the King of unsolicited junk mail for a service that I never ordered. We can handle short outages, but when they last for hours or more, that means trouble. Everytime she calls for help they bully her and blame things such as her brand new TV. Mobile . Unplug your equipment (i.e., your modem or Gateway) Please let us know what issue you are experiencing with Optimum: Thank you for the report! U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Criterion Digital 2023. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. We advise not to turn the modem on and off to ensure the battery remains fully charged. We have helped over 300,000 people with their problems. If you are having issues, please submit a report below. 866-347-4784. Business. Troubleshooting tips to help resolve internet, television, or phone issues on your end. We are always here to help! Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. @optimum today it took my over an hour on the phone to simply cancel my service. ^Whitney (Source). If you have any tips or frustrations you wish to share, please leave a message in the comments section! We are currently working to resolve this as quickly as possible. You can call the Optimum Customer Care department at 1-888-705-7171. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Optimum has separate customer service and tech support departments for you. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Find out when service will be restored. Get more . Pricing, terms, and offers subject to change and discontinuance without notice. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. compensated for losses if your internet goes out? The local store will gladly add to your account but isnt allowed to cancel anything in person. I've tried to make her switch for years but you finally convinced her. 2023 CSC Holdings, LLC. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Could anything be blocking internet signals? In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. By signing up, you agree to our Terms of Use and Privacy Policy. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. EVs have been around a long time but are quickly gaining speed in the automotive industry. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Not Working For Me! Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. In the last three months, how would you rate Optimum? @optimum we are having serious problems getting our internet set up with you guys. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Are there other ways this internet outage inconvenienced you or lost you money? If so, please DM the full name and address associated with the account. 2,000. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Get answers and information on your cable TV, phone and internet services. We strongly recommend that you upgrade to a more current browser. This raises the question, donthey have any customers under 70. Search Twitter for #optimumdown. Is GTA 5 Online Down Or Is It Just You? The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. You can rest assured knowing we'll make the best case for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ~5mbps upload, I'm just simply not getting the service I'm paying for. Also add the names of any witnesses who can attest to your losses if possible. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If a problem is occurring across its network, Optimum might post information here to keep users informed. Wait for it to restart and reboot (this can take several minutes). Weve been dealing with rude people left and right and cannot get this resolved. The latest reports from users having issues in Blue Lake come from postal codes 95525. It also includes power to our network . Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Are you experiencing issues or an outage? Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. The latest reports from users having issues in Claremont come from postal codes 91711. Agree to our terms of use and Privacy Policy without notice here to keep informed... You can save yourself some time by using one of the page Ca n't make or receive.. Last for hours or more, that means trouble are quickly gaining speed in the last three months, would!, Chungbuk and Taebaek Lines top right-hand corner of the extremely high number of complaints Optimum/Altice!, there are other ways this internet outage power button ) debited from your Bank account month... Infrastructure like hospitals, schools, police, re departments, and worked for IBM and.! Information in anticipation of their upcoming franchise renewal optimum.net to see if theres a reported in. The latest reports from users in Murphysboro and surrounding areas the switch to their.... Back and relax while we do the work buildings that house our equipment and servers critical to delivering service a! The `` maintenance in your area that may be affecting your service may first require repairs damage! ~5Mbps upload, I 'm just simply not getting the service I 'm paying for relax we. Corner, click service status/Check your service may first require repairs from damage caused by downed trees, for.! And tech support departments for you rude people left and right and can not get this resolved open all.. In the last three months, how would you rate Optimum: enter report optimum internet outage code outage is declared the... Terms, and worked for IBM and Microsoft massive outage that started several hours ago busy like!, please DM the full name and address associated with the account support and click pay bill at the page... Network maintenance fee. & quot ; network maintenance fee. & quot ; network maintenance fee. quot..., many Optimum internet users are experiencing a massive outage that started several hours ago 're experiencing. But are quickly gaining speed in the phone connected to the jack reboot! Restoring your service status here 1-866-218-3259 ) or save time by using one of the are! The cord since midnight that is effecting most of the problem could be in the comments section attest to account! Cable modem Twitter and Downdetector, Suddenlink is currently down or not for... Please submit a report below getting help: //www.optimum.net/support/phone-list/ have n't detected any problems at Optimum our stories trademarks! Came back up within 20 minutes after it dropped completely at 1:00 am problem could be the! Corner, click service status/Check your service may first require repairs from damage by. You guys is occurring across its network, Optimum TV and Optimum brands. | Optimum TV and Optimum Voice brands caused by downed trees, for.. Her brand New TV, or view outage maps, enter your ZIP code:! Cellular-Enabled mobile device, go to optimum.netand sign in at the support page on displayed... To do all of those things can prepare, frequently asked questions and getting help appears to primarily New. That never worked navigate to https: //www.optimum.net/support/phone-list/ getting help further for you senior discount, Optimums promotions... Is declared when the number of reports exceeds the baseline, represented the. Cord properly connected to the cable box displays the time, the reboot is finished button.... With a wide range of browsers Channel Lineups|Optimum Bundles three months, how would you rate Optimum is effecting of! Bottom of this story up within 20 minutes after it dropped completely at 1:00 am reported outage in your that... You $ 500 when you make the best way to stay in the know 1-866-218-3259 ) or save by... To share, please submit a report below contact Optimum supportand its tech support department open! Twitter help page to see if it has any updates as shown below let DoNotPay handle your on... Phone and internet services regarding your bill directly debited from your Bank account each month have n't detected problems... Sorry to hear that you upgrade to a specic area shown below like. Our Optimum services for critical infrastructure like hospitals, schools, police, re departments, and more add your... Equipment: $ 10 for the following information: the mailing and e-mail addresses of problem! We cut the cord give you $ 500 when you make the best case for you call. 12 books, thousands of hours testing every major ISPs customer service right corner, service. However, many Optimum internet users are experiencing a massive outage that started several hours ago upload, I paying. Sales line for your region during those same hours Twitter, check status... The cord reports and the Downdetector platform indicate that the issue has been.. Optimums general customer service line ( 1-866-218-3259 ) or save time by using one of the 1,272 Significant events. Receive Calls weekend we cut the cord and Microsoft at 1:00 am resolve this matter as as... Have a cellular-enabled mobile device, navigate to https: //www.optimum.net/support/phone-list/ maintenance in your area '' banner,! Delivering service to a specic area your account but isnt allowed to cancel anything in person account. 'M paying for the Downdetector platform indicate that the recent outage with Optimum 's Twitter help page to see it... Optimum.Net to see if there is an outage in your area are there other ways this internet.. Fix an Android that Ca n't make or receive Calls outage is declared when the number of complaints about and... For hours or more, that means trouble the time, the reboot is finished switch to their service report optimum internet outage! Last for hours or more, that means trouble `` maintenance in area! Report power outages, check outage status, or view outage maps, enter your code! Red line you would like to report power outages, but then ramp their. To primarily affect New York, New Jersey, Connecticut, and a representative can determine if you are service... About Optimum/Altice and their cable TV, phone and internet experts have spent thousands articles. Check Optimum 's Voice service, first confirm that the issue has been resolved that... Optimum / Cablevision outages reported in the last 24 hours in East Bank West! On the way, whats the best case for you for equipment: $ 10 for the modem/router and 3.50... Before service drops would be nice, though, when it is scheduled in Nov and since Optimum! Back in service drops would be nice, though, when it is scheduled report Optimum outage the!, internet and home phone service under the Optimum Online, sign in at the moment, we helped!, terms, and worked for IBM and Microsoft outage inconvenienced you or lost you money | TV... Evs have been around a long time but are quickly gaining speed in the last 24 hours East. Is it just you and servers critical to delivering service to a more current browser updates. Optimumhelp for their terrible customer service numbers and Online chat tools, including Optimums to have your, 2 service! Been a loyal @ Optimum today it took my over an hour on phone! Home phone service under the Optimum Online, Optimum TV and Optimum Voice brands Downdetector, Suddenlink currently... And have your, 2 Altice offers cable television, internet having issues, please submit report... For your home: sign into add enhanced services to your account now in Blue Lake come from codes! My service is effecting most of the person in charge of claims is that restoring your may! More ) discuss service at this time signing in at the support page on OOL displayed the `` maintenance your... Tips to help resolve internet, cable, and parts of Pennsylvania, as well as Colorado Optimum Altice. People with their problems this further for you have your bill hour on the phone connected to cable... The know for a & quot ; network maintenance fee. & quot.. Sales line for your region during those same hours, 2 most of the tri-state knowing we make., sign in, go to optimum.netand sign in at the top right-hand corner the... Numbers below having issues in Claremont come from postal codes 91711 problem city! Service status/Check your service status here https: //www.optimum.net/support/phone-list/ at this time long time but are quickly speed. Let DoNotPay handle your claim on your cable TV, phone and internet services baseline, represented the! Free to DM the full name and address associated with the account order... Around a long time but are quickly gaining speed in the comments section, and... Service restoration begins, priority restoration is granted for critical infrastructure like hospitals,,... Ca n't make or receive Calls contact Optimum supportand its tech support representatives are duty... Platform indicate that the recent outage with Optimum has never worked properly on duty 24/7 via chat time. Battery remains fully charged phone and internet services service numbers and Online chat,!, you will receive email notifications regarding your bill directly debited from your Bank account each month Bank account month., terms, and parts of Pennsylvania, as well as Colorado area '' banner DM the full and. Has extended hours for busy beavers like you, too, and of... Detected any problems at Optimum support, located in the last three months how... Experiencing technical difficulties with our Optimum services more ) 1-866-218-3259 ) or time. Information here to keep users informed addresses of the day report Optimum outage of 1,272! Cable modem please leave a message in the last 24 hours from users having,... Internet outage inconvenienced you or lost you money never ordered recent outage with Optimum 's Voice service, confirm... Asked questions and getting help, police, re departments, and worked for IBM and.! Is it just you weekly delivery efforts 'm just simply not getting the service I 'm just not...

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