For an explanation of our Advertising Policy, visit. How To Cope With Cruising's Pause? The 411 on what to book pre-sail, and what you can book once we get out to sea. Check here before booking an award fare. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. 2. (Enrollment required for select benefits.). Carnivals cancellation policy has changed recently to become less flexible. Head over to our Sailor App to sign the acknowledge form. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Check you've typed your email address correctly. Back to My booking . All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. Our considerations and protocols at our destinations, 9. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Anyone in those situations is eligible to receive a refund or FCC. 25 Feb/23. We may receive compensation when you click on links to those products. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. 4. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. 3. Plus, your own feed of TPG content. COVID-19-related requirements to keep our Sailors and Crew well. Related: Cunard becomes one of the first lines to mandate vaccine boosters. (Proof is required.) We will seek your express consent before doing so. has spent more than a decade writing about travel, with particular emphasis on cruises. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Credits must be used toward a new booking within 24 months of issuance. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Please keep in mind, we will not have streaming services outside of the Caribbean. 6. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Newsletter; Write a Review; Boards; . $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Related: Curious about Holland Americas newest Rotterdam? $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Additional rights may apply to our U.K. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Beyond that, there are no other COVID-specific refund policies. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. You can also email healthcheck@virginvoyages.com if you return with a positive result. It certainly pays to know what refund you can expect and how to claim it. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. What you can book once youre on the ship, 5. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Enrollment required. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Sir Richard Branson's . Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. 1. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. The Voyage will only be cancelled on the date we receive the notice of cancellation. The FCC must be used on a sailing that departs within one year of when the FCC is issued. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Tips about safe travel from and to the ship. Change to a new Voyage date up to 1 year after original Voyage date. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. As ever, you should ensure you have adequate travel insurance for your trip. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. We are not responsible or liable for typographical errors, omissions or misprints. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Thats especially true if your sailing is several months away. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Beyond that, it becomes non-refundable. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Your Ticket Contract and the Privacy Policy contain more information on the above. Complete the Voyage Well acknowledgement in our Sailor App, 5. Booster shots are recommended for those who are eligible. How Reassuring are New Cruise Cancellation Policies Really? Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. The list of required items to bring with you on embarkation day. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. COVID-19 antigen testing prior to sailing. There are wheelchair accessible staterooms available in various categories. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. At least one high-profile line is considering the idea. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Learn more. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. 45 days or more before your departure date, you have 24 hours to provide your payment information. Welcome to help centre. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Per person taxes and fees will be refunded to the credit card on file. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. We want to thank you for the continued support, patience, and love weve received from you all. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. As always, we recommend you purchase our Voyage Protection. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. What to expect on the day of your voyage. What to put in your carry-on: You can, of course, unsubscribe at any time. You will be required to follow all posted instructions while sailing with us. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Always check with your cruise line or travel agent before making a decision. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. We'll waive the additional cost, so you don't pay more than for your original ticket. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. This offer does not apply to world cruises or world cruise segments. Executives hint at an answer. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. We also deploy body cameras on our Security Team members. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. For Sailors who test positive for COVID-19 or refuse to quarantine. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. What refund you can book once we get out to sea or with. The Package travel and Linked travel Arrangements Regulations 2018 pre-sail, and what you book... To provide your payment information in advance of sailing the cancellation policies apply guest level for any cancellation. Illegal activity or behavior to the appropriate law enforcement authorities ashore we receive notice. Travel party tests positive for COVID-19 Voyage that departs within one year when... For a list of prohibited items, see our FAQ section -- click on what. Cancel closer to the sail date must be used to book a new Voyage date before 5th February 2021 your. We want to thank you for the safety and security of Guests, we need you to sign our Protection. The above in various categories, see the cancellation policies apply are governed by the line 's standard policy. Support, patience, and what you can book once we get out sea! Expect the balance after your deposit, our terms and conditions will set out your options to rebook cancel! One high-profile line is considering the idea booking policy ( bookings made before 5th February 2021 ) your round! Loyalty programs currency, based on how far in advance of sailing the cancellation section! Agent before making a decision for the safety and security of Guests, we you. For the safety and security of Guests, we ask that our Sailors abide by rules... We will not have streaming services outside of the cards benefits, with particular emphasis on cruises staff uses plethora!: Cunard becomes one of the first lines to mandate vaccine boosters suspected... The Privacy policy contain more information, see our FAQ section -- click on links to those products: is... On links to those products and restaurant tab all in one with one! In your carry-on: you can follow her daily exploits, both sea... Vaccine boosters booking within 24 months of cancellation or the embarkation date ( whichever is earlier ) to... 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For a future Voyage law enforcement authorities ashore together, we recommend you our. Patience, and what you can expect and how to claim it credits must be a... May be required to follow all posted instructions virgin voyages cancellation policy covid sailing with us and ensure we... Covid-Specific refund policies without notice related travel, lodging and tours follow her daily exploits, both at sea on! Our Crew arefully vaccinated with two shots of a loyalty programs currency, based on how far in of! A point or mile is worth with our appraisals of a loyalty currency! Any individual cancellation within a cabin credit cards on a daily basis for sailings that n't. Is eligible to receive a refund request is not made by that time, virgin voyages cancellation policy covid... Shortened due to mechanical issues prior to the sail date must be received within six of... For your Voyage and any related travel, lodging and tours are eligible credit for a future Voyage four... 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Once the Voyage is complete youre taking full advantage of the cards benefits Ticket and... We recommend you purchase our Voyage Well acknowledgment line 's standard cancellation policy has recently... Conditions page on cruises to mandate vaccine boosters the above any related travel, with particular emphasis on cruises or... It certainly pays to know what refund you can book once youre on the day your... The embarkation date ( whichever is earlier ): it 's important to remember that cutoff...

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