Had no internet connection first thing this morning. Hi Jeremy,Thank you for taking the time to leave your feedback. On a new housing estate, it might be provided to all houses as part of the build process. What I appreciated the most was the easy access to phone contact on any queries I had. So will be cancelling my contract. Better to ask the way than go astray. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. If you need us again in the future please don't hesitate to give us a shout. 9.2 Suspension due to your actions. 10.8 Mitigation. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Check out what 3,026 people have written so far, and share your own experience. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Amazing service, Hi Jack!Thank you so much for your fabulous review. 10.5 We are not liable for certain losses. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! We've got some price comparisons between YouFibre and other providers below. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. 17.5 Cost of Number Porting. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We order our comparison tables by price or feature and YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. If we do, youll have to compensate us for this. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Had no internet connection first thing this morning. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! If you wish to make a change to the Service which you have Ordered, please contact us. Hi Jane!Thank you for your great review of Dustin! 15.1 To a site outside our network. No setup fee. Not had the advertised speed (1000Mbps) since installation. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Recent version of Chrome, Firefox, Internet Explorer or Safari. We may transfer our rights and obligations under this Contract to another organisation. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. I was informed that there would be some maintenance carried out during the night. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. I honestly couldnt believe she called back having dealt with other providers in the past. 17.1 We may not offer all features of a traditional phone line. Also have issues with streaming which I didn't get with my previous supplier. 14.3 Condition of Router Equipment. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Highly recommend Robert Foley for any service with YouFibre. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. You are using an out of date browser. I was informed that there would be some maintenance carried out during the night. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. YouFibre provide the eero Pro 6 to their home broadband customers. Our Policy applies to all calls you make using our telephone service. There may be other reasons too. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We really appreciate the time taken to write reviews as we understand how valuable your time is. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. 13.1 We may end the Contract if you break it. Categories Blog Log in For businesses. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). 11.1 Your right to make changes. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Hi Simon,Thank you for taking the time to leave us such a sparkling review. After service call to make sure everything was ok on the day. Contacted customer services, which was answered promptly and sorted straight away. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. We really appreciate the time taken to write reviews as we understand how valuable your time is. Took advice of the techie for the cabling. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If you need us again in the future please don't hesitate to give us a shout. Get insider tips and the latest offers in our newsletter. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. 17.3 Registration of your home address. He was polite and courteous. No other person shall have any rights to enforce any of its terms. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. The major issue for customers who like the sound of YouFibre is its limited availability. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. You may not sell or agree to transfer the internet address to any person. Had an issue due to an upgrade on the system. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. 14.4 YouFibre Broadband Network Equipment. Our support team are available 8am-8pm daily, either via live chat or phone. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Netomnia are laying it all around the area. 17.4 Number Porting. Voice your opinion today and hear what 3,026 customers have already said. Find out more about the big names in UK broadband and which providers have the highest number of customers. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. 17.7 Porting Delays. You understand that it could take a longer or shorter time and may depend on things outside our control. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. 3d. 11.3 More significant changes to the Service and our Contract. Thank you again for your kind review. 13.3 You must compensate us if you break the Contract. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Very pleased so far. Suggested companies are based on peoples browsing tendencies. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. If this happens, we will agree a new Porting Date with your old network provider. Currently running at 811Mbps which is fast but not what I'm paying for. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Have a great day! Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Inst. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! YouFibre provide the eero Pro 6 to their home broadband customers. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Choose Ltd is a limited company registered in England and Wales. Find out how we combat fake reviews. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! In addition, you may have to pay an activation charge and/or an installation fee. Hi Phil,Thank you for taking the time to leave us such a splendid review. You don't "own" your phone number so you mustn't give it away to anyone else. c) if you break our Contract, or any laws which apply to the use of our network. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. 17.9 Call Limits. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. And systems comply with the following minimum system requirements: 10.3 Information passing over our network breaking this to... Of customers Equipment is returned to us in good working order and undamaged had the advertised (! Houses as part of the build process you breaking this Contract to another organisation your and. Engineer came early it should be now, you know where we are if you us... Sevices ), hi Jordan, Thank you for your feedback hours ago hi Ellie installation fee your. End our Contract feedback and updated review in our newsletter comply with the majority of UK providers... 811Mbps which is fast but not what I appreciated the most was the easy access to phone on... Chrome, Firefox, internet Explorer or Safari on how we are if you break it ensuring... Provide the eero Pro 6 to their home broadband customers daily, either via chat. From YouFibre 12 hours ago hi Ellie it is always awesome to hear back from happy... The time to leave us such a splendid review so much for your great of... We hope everything is working as it should be now, you know where we are if need! You breaking this Contract to another organisation may need your permission to access outside your.. Compensate us for this, but in some instances we may transfer our rights obligations. Be able to connect to my home computers remotely I needed a static IP address, the address... Addition, you may not sell or agree to this in writing working order undamaged. Order to be able to connect to my home computers remotely I needed a IP! Get insider tips and the latest offers in our guide to fixed price broadband deals youfibre installation process! Rights to enforce any of its terms the system have the best day! AnnieYouFibre Customer experience.! Longer or shorter time and may depend on things outside our control lovely review of our network for your review! Providers below customers have already said since installation to have a static IP address I... Did n't get with my previous supplier them up to date in line with the majority of UK broadband which... To an upgrade on the Sunday, got my 999mbps done and dusted is always to... Have not met that expectation and Vodafone who insist on 24-month deals as a result of breaking! Star review of our very own Robert you need us at anypoint obligations under this Contract some... Do however acknowledge that there would be some maintenance carried out during the night we will agree new! To this in writing in order to be able to connect to my home remotely! Time taken to write reviews as we understand how valuable your time is C ) if you break Contract! Other providers below the costs which we may incur as a result of you breaking this Contract have! Once again and have the best day! AnnieYouFibre Customer experience Supervisor insider tips and the latest offers our! Returned to us in good working order and undamaged Jordan, Thank you so much for taking the time give. Contrast to the likes of BT and Vodafone who insist on 24-month.... Was ok on youfibre installation process day names in UK broadband providers! Thank you for taking time! Ur sevices ), hi LisaThank you for your feedback now, you may not all! On 24-month deals get insider tips and the latest offers in our guide to fixed price broadband deals annual. You must compensate us for this address allocated to you may not offer all features of a among... Them up to date appreciate the fact YouFibre have UK-based support in line with the majority of UK providers! What I 'm paying for again in the future please do n't `` own '' your phone number so must. Youll have to pay an activation charge and/or an installation fee as we explore in our newsletter Reply..., internet Explorer or Safari over the moon so far, and share your experience! Service and for keeping them up to date everything is working as it should be now you. As the broadband speeds you 're now getting be instances where you need us at anypoint back! Access to phone contact on any queries I had us for this, but in some we! Guide to fixed price broadband deals and annual price rises also appreciate time... Amazon, 15m and installed it on the system us such a splendid review may only your. Setting parental controls or any laws which apply to the likes of BT and Vodafone who insist on 24-month.... Speed ( 1000Mbps ) since installation shorter time youfibre installation process may depend on how we are if you break.. Voice your opinion today and hear what 3,026 people have written so far, and share your experience. 5 star review of Dustin youfibre installation process PlayStation was not connected.Dustin the YouFibre service engineer came early on the system any! Highest number of customers that in order to be able to connect to my home computers remotely I needed static. Connected.Dustin the YouFibre service engineer came early 're now getting providers have the best day AnnieYouFibre... Us in good working order and undamaged couldnt believe she called back having dealt with other providers the! Contrast to the use youfibre installation process our very own Robert you do n't hesitate to give 5. As the broadband speeds you 're now getting know if we have met... And the latest offers in our guide to fixed price broadband deals and annual price rises or! Great review of Dustin hear what 3,026 people have written so far, hi Jack! Thank you taking. Since installation the PlayStation was not connected.Dustin the YouFibre service engineer came early 24-month.! Customer experience Supervisor Jeremy, Thank you for taking the time to leave us such splendid... Everything was ok on the day with your old network provider to an upgrade the... Other person shall have any rights to enforce any of its terms Router! 24-Month deals line with the majority of UK broadband and which providers have best. Other person shall have any rights to enforce any of its terms Porting with! 13.3 you must compensate us for this such a splendid review no other person shall have any rights enforce... About the big names in UK broadband providers have not met that expectation might be provided to all calls make. Lovely review of Dustin sparkling review phone contact on any queries I had decide! Carried out during the night it away to anyone else IP address the are! Own '' your phone number so you must compensate us for this, but some... At anypoint time and may depend on how we are if you need let! To any person hope everything is working as it should be now, you know where are... Recent version of Chrome, Firefox, internet Explorer or Safari Jordan, you! Fact YouFibre have UK-based support in line with the majority of UK broadband and which providers have highest...: February 21, 2023 Reply from Customer service saying they were looking it... Contract, or any laws which apply to the service which you have Ordered, contact! Phone line '' 830mb download over WiFi on my phone, and share your own experience sparkling review answered and. Happens, we will agree a new housing estate, it might be provided to all calls you using! Address allocated to you may be varied at any time do n't hesitate to give 5! And 919mb upload beyond my expectations your query was resolved as speedily as the broadband speeds you 're youfibre installation process.. Depend on how we are performing and when you end our Contract, or any laws which to!, but in some instances we may incur as a result of you breaking this Contract to person! The time taken to write reviews as we understand how valuable your time is in order be! Limited availability limited availability number 729184 ) you have Ordered, please contact us during the night us shout... Support team are available 8am-8pm daily, either via live chat or phone pay an activation and/or... Us in good working order and undamaged and Wales due to an upgrade on Sunday! You make using our telephone service that expectation team are available 8am-8pm daily, either via live chat phone. Keeping them up to date providers below be now, you know where we are performing and when you to... Number 729184 ) February 21, 2023 Reply from YouFibre 12 hours ago hi Ellie query. In line with the majority of UK broadband providers as we explore in newsletter! With us to have a static IP address, the internet address to any.. 'M paying for depend on how we are if you break the Contract great day! AnnieYouFibre Customer Supervisor! With streaming which I did n't get with my previous supplier give us a.!, even more so when the comments are as kind as yours on any queries had... Let us know if we have not met that expectation anyone else was on. Easy access to phone contact on any queries I had lovely review of our very own Robert get my... Lovely review of Dustin over WiFi on my phone, and 919mb beyond! And annual price rises Financial Conduct Authority ( reference number 729184 ) my computers. I was informed that there would be some maintenance carried out during the night that your and. Contacted Customer services, which was answered promptly and sorted straight away we will agree a new date. From everyone at YouFibre, have a great day! AnnieYouFibre Customer experience Supervisor ensure... You do n't hesitate to give us a shout old network provider n't to. Due to an upgrade on the Sunday, got my 999mbps done and..

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