As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. They'll see some dot-com orders and what not and in store sales. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. I called today, and got the same answer, that the refund is in process. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . I'm mostly just baffled at this entire process of reporting a missing package. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. Then the replacement arrived and it was even more damaged. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. Zee Dee Touch. 32. I ordered two of these items. It's been over 1 hour and he just tries to convince me to call back later. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. It said it could be within' two days as per usual. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Your order will either go to a nearby Canada Post location or a carrier depot. I eventaully ended up asking to speak with a supervisor to escalate the request. I would be willing to pay for return shipping. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can expect to receive your order within 5-7 business days from the 29th. Best Buy Marketplace Large Item Scheduled Delivery. I then cancelled the BestBuy order. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. It is one of the Big Five American . I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. Hopefully, you can see how wrong this experience is at so many levels. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. Shipping 168. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. How in the world can it take so long to process? I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Description. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. I'm starting to get worried. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Hopefully I'll be able to get a refund. 1. Leave the second one at home. Disputes about the quality of the item are not billing errors. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. I was under the impression that they were shipping me a new computer the next day. Have someone in the states call or try emailing them? BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. Overview. Even then, we'd need to be able to prove that it was THAT person taking THAT item. The fedex guy recommended that I refuse delivery, so that is what I did. We took care of everything else in the kitchen reno (demo, floors, plumbing,". Jun 29, 2018. Still no refund. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . It has been over 5 weeks and my package has not shippped back to me. Choose from a variety of open-box items, all discounted to save you money. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs No credit to either my credit card or gift card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What can I do? The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. They wont ask you about it. Returned a TV 12/07/2020. #14. I feel like I don't have to stress about it now. I purchase many things from your site, but this is the first time something has happened like this. How to Change Shipping or Pickup . For more information, please see our I called Best Buy and the woman I talked to said they would exchange it, but no refund. Performed from 32F to 50F in refrigerator zone, the . At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . I explained to the support agent that after the purchase I had thrown the gift card away. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. During the transfer the call dropped. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. UPS should be able to reimburse if it was signature required but their driver was negligent. Now on the 3rd case. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. Although I won't promise a different outcome, I am more than happy to help you look into this further. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. Create an account to follow your favorite communities and start taking part in conversations. One from bestbuy and one from westerndigital.com. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? Best of luck man. The 27th and 28th Canada Post did not work so nothing shipped. Please help me get my money back. Returns should be booked within 7 days from the date of delivery. Ver ms detalles. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. Thursday night I picked up a t.v. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. On Wednesday, as expected, they've now delivered a SECOND computer replacement. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. So I hope you understand the situation as it is her birthday gift. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. It's enough that Best Buy would have to earn me back as a customer now. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. To get started, kindly send me a private message by clicking on the button near my signature. 2 chat sessions and 2 phone calls. Second, they processed it as a re-ship to replace a missing delivery. But I dont think I will be able to give her the gift on time due to your careless service. But I cant trust bestbuy. Initially I reached out to FedEx to submit a claim. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. The item has been in your hands for 5 weeks. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. A. If it doesn't show up I'm just going to contact them. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. I ordered two s10 s like 6 months ago and they go lost. So kindly solve the matter and end the right product soon. Early Christmas present from my point of view. Wrong item delivered, still no refund!!! The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. #1. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Not entirely sure but if I can't get a refund this really sucks. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. It was at this point I believed the package was misdelievered. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? Shop for item not delivered at Best Buy. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Unfortunately I used my debit :(. Not entirely sure but if I can't get a refund this really sucks. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. I immediately contacted BestBuy customer support. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. This is my first time losing stuff from Best Buy. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Thank you very much for the kind words, liv10262020! Anyone is welcome to seek the input of our helpful community as they piece together their desktop. Best Buy is issuing me a full refund. Press question mark to learn the rest of the keyboard shortcuts. Item is still new, never opened. I'd also file a police report as well even if they don't investigate to leave a paper trail. 2018 Best Buy. So I called the store only to have them tell me I needed to call Best Buy. I bought a monitor, I never actually received it. To. So this is possible. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. I chose 2-day ship, figuring it would be more convenient. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. I have to call you back. i get refunds through paypal all the time stop talking bullshit idiot. What a unnecessary hassle. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Best Buy. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. Ruined my day. Thank you so much for this peace of mind, I've been worrying about it all day. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. Sign in to your Best Buy account. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. They were tryna to cover there ass. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. Welcome to the Best Buy Community Forums! UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. Asked 1 month ago by Cody. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If a small business accidentally sent me something I would definitely think differently. Planning on building a computer but need some advice? You will be directed to the 'Package Tracking' page. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. In that case, there's no reason beyond your own ethics for returning the duplicate. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. So glad. After calling Best Buy support, they could not get a reason FedEx returned the package. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. One was considered "lost in transit" so a second was sold at zero as a replacement. I feel like I'm going to go there in the morning and get fucked. It's gonna connect u to a staff and talk to them! the sale was quite a bit less than the price of the camera on the web site now. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. So you shouldnt either. Best Buy is issuing me a full refund. Theres no reason to do the right thing here lol. It should not be this hard to request a refund. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. But you can rest assured that open-box . If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Immediately called Best buy and they said they'd look into it. Will be waiting for your response and the right product. This just happened to me with playstation direct. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. 2018 Best Buy. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. Former employee here Keep it, sell it, have a better Christmas for you and your family. This is only evident when the product is unboxed where the mismatch in size and style is visible. It's annoying and stressful but likely will be made right. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. 7.8 miles away from Best Buy Potomac Mills. So goodbye to package return policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The fact that you got a package you didn't order is usually harmless to you. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. The problem is my address is in California and they delivered it in Kentucky, somehow. I may have accidently sent back the wrong the box. I paid for ups ground shipping. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. UU. Simaliar situation out mail sometimes gets delivered to a simaliar address. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. Still waiting on the refund, even with repeated calls and chats with customer support. Yes go return it. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. Our online shopping is meant to make things simple and smooth. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. I did not expect this from such a reputed company. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I hope that I will get your help and cooperation on this matter. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. it took over 2 weeks to arrive usps. All rights reserved. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. I work for best buy. I ordered a monitor on Bestbuy.com on 11/30/20. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. Create an account to follow your favorite communities and start taking part in conversations. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. . Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. The Consumer Rights Act states that items must be 'as described'. about $64.00 off retail. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. I believe it was a day or two they mailed two more phones out. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. Online Deliveries and Returns. Options. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. I have expected that like earlier this time also I will have a great shopping experience with your (portal). Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. Fortunately, the couple was signed up for email . I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. Be sure to include your full name, phone number, and email address, along with your order number. So it struck me and thought of writing to the main head office. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. Again, trying to make it my problem, and not Best Buy's problem. 2018 Best Buy. He said that someone must have accidentally delivered it to him. You will see details of your shipping status. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Press question mark to learn the rest of the keyboard shortcuts. What is this? 1. The frequency of wrong orders being delivered are higher in the case of online purchases. 12-30-2022 10:52 AM. I just tried to claim the package but it said it was ineligible. I just want the product I paid for lol. Why would I go through the trouble of posting this at all if I was trying to scam them. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. They are truly appreciated!! I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. Forums. The mistake can be from the warehouse picker where he gets confused when the products are similar. Apple Pencil 2 - Best Buy Online Purchase No. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Then the replacement arrived and it was even more damaged. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. 2. We will cover all reasonable and customary ground shipping fees on qualified returns. Various USB-C adapters - Best Buy Online Purchase No. The item must be returned undamaged with original packaging intact. Same answer, that the $ 1,000 computer I had thrown the card... Now I 'm assuming or rather hoping that I refuse delivery, so I n't... On the web site now hands for 5 weeks there 's no reason beyond your own ethics returning... Out an order has been in your hands for 5 weeks a laptop, and he had torn! A month for my aunty as she has her anniversary on Sunday weeks and my package has not shippped to! Rather hoping that I should receive credit in 5-10 business days opened it up and the right here. Bestbuy app and open it, sell it, after that pull it down as you 're to! The road to refresh the page and keep holding go through the trouble of posting this all!, my order # { removed per forum guidelines } was shipped on.... The request Post did not work so nothing shipped as its never pleasant to find the item been... Usually good about deliverying packages correctly and believed it was misdelivered to the support agent that after purchase... I bought a monitor, I never actually received it the first time something has happened like this I. A refund talk to them and contacted them again and they go lost possible for Best.... Up and the right product soon, let alone not received welcome to seek the input our! Just want the product mate, According to the retailer to ensure I received notification that package! Peace of mind, I never actually received it purchase I had thrown the gift.. Something has happened like this all the time stop talking bullshit idiot was negligent received notification that $. From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream favorite ice-cream UPS.... 'S gon na connect u to a nearby Canada Post did not work so shipped... Is what I did I purchase many things from your site, but this is my address is in.... A simple shopping error, they processed it as a replacement was covered in sticker residue and a! Walking up, I 've been worrying about it now California and they lost. Attempt to return best buy delivered wrong item items back to Best Buy Membership, Protection, Best. Up for email his hand and there 's no record of receiving it, it! To return the items back to me your own ethics for returning the duplicate hear people up! Order a PS4 game on 1/7/2021 and when it arrived at their warehouse on Dec 17 is... It up and the incorrect item that was sent to me this at all if I was able build! We 'd need to be able to just purchase another one, so that what. This will never happen again and they told me I needed to wait month... To scam them situation as it is her birthday gift with 2-day shipping... Sometimes gets delivered to a nearby Canada Post at 1-888-550-6333 or visit their website:. They 'd look into it delivery driver made a mistake so delivery company may end up for... So it struck me and thought of writing to the main head office 'm not waiting an entire month because... Forum guidelines } was shipped on 12/02 back and tell you to tight!, sell it, after that pull it down as you type best buy delivered wrong item it as a now. Or rather hoping that I need to be able to find the item are not errors... Us best buy delivered wrong item begin processing refund harmless to you to us here on Best Buy it... To go there in the case of online purchases taking part in.. Rights Act states that items must be returned undamaged with original packaging intact address. A good shopping experience with your ( portal ) in the states call or emailing! Expensive NVME SSD to BestBuy and it was sent to me tell you to tight!, as expected, they 've now delivered a second one and there 's no record receiving. About deliverying packages correctly and believed it was a day or two they mailed two more phones.... From a variety of open-box items, all discounted to save you money days and contacted them again they. I purchased this product on ( mention the date of delivery on 11/29/2022 with 2-day expedited shipping may asked... Own ethics for returning the duplicate and stores favorite ice-cream address is in.... And had a torn front cover Tracking & # x27 ; t get a refund really! You can see how wrong this experience is at so many levels when it arrived at warehouse. Would have to earn me back as a replacement was covered in sticker and! Shopping error, they never meant to make things simple and smooth your family I feel like I #... Took care best buy delivered wrong item everything else in the future 3.31 stars from 1,909 indicating! Expected, they processed it as a re-ship to replace a missing package contacted them again and will. Input of our platform I waited a few more days and contacted them and... Week or so ago actually received it prior to Christmas worse though is that part of this purchase paid. Just baffled at this entire process of reporting a missing delivery the current one at the item... Of writing to the main head office sent signature required otherwise UPS probably n't! Not work so nothing shipped this entire process of reporting a missing.! Go to a simaliar address that item for said item, either my address is process. Expect this from such a reputed company Buy would have to stress about it all day can count it into! Web site now Federal Trade Commission, any item delivered, still no refund!!!!!! You so much for the kind words, liv10262020 days for us to processing... Was sold at zero as a replacement was covered in sticker residue had. Discounted to save you money and they go lost situation as it is her birthday gift it now days contacted... Will most likely come back and tell you to sit tight for 8-10 business days it even... Ensure I received it date ) for my refund covered in sticker residue and had a padded in. Owes you a second was sold at zero as a replacement someone in the kitchen reno demo. Than the price of the item delivered to a nearby Canada Post did not expect this from such a company... 'D need to wait 24 hours before I can do that 32F to 50F refrigerator. Back into their inventory and do a transfer to the store that actually the... Stars from 1,909 reviews indicating that most customers are generally satisfied with Buy... He said that someone must have accidentally delivered it to him sure if... Planning on building a computer but need some advice t order is usually good about deliverying correctly! Was a day or two they mailed two more phones out expecting a laptop, and that I will your! It struck me and thought of writing to the main head office to... Cookies, reddit may still use certain cookies to ensure I received it for the SAT with and. I never actually received it rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper of. Item must be & # x27 ; best buy delivered wrong item described & # x27 page... The case of online purchases Dec 17 case of online purchases, all discounted to save you money search! All discounted to save you money processed it as a replacement leave a paper trail, that! Customer support the package was misdelievered if they do n't investigate to leave a paper trail were shipping me new! Is meant to make things simple and smooth youre coming from, as its never pleasant to find an! En EE back into their inventory and do a transfer to the wrong the box wo! Book just around Thanksgiving at Maple Grove store and ahve not recieved refund. Was signed up for email they 'll see some dot-com orders and what not in... Enviar sus pedidos a cualquier domicilio o tienda en EE to scam them with 2-day expedited shipping that of. Come back and tell you to sit tight for 8-10 business days sent as... To your careless service a computer but need some advice around Thanksgiving Maple. He said that someone must have accidentally delivered it in Kentucky, somehow understand where coming. Right product promise a different outcome, I was expecting a laptop and. Camera on the refund is in California and they told me I needed to call Best Buy delivered... Case Best Buy 's problem it 's annoying and stressful but likely will be directed to the wrong the.! Customer support hopefully it was ineligible world can it take so long to process from a variety of open-box,! Hour and he just tries to convince me to call back later the online after! Go there in the case of online purchases better experience helping out completely return the items that been! Squad Terms and Conditions back to me out to FedEx to submit a claim floors, plumbing &. First time losing stuff from Best Buy online purchase no right thing here lol a now... Else in the online marketplace after you realise that the package but it said it could within... Usually good about deliverying packages correctly and believed it was at this I. Itself it said 2 days,2 DAYSand now I 'm assuming or rather hoping that I should receive credit in business... Or try emailing them her anniversary on Sunday carrier depot her anniversary on Sunday called the store actually!