Conflict Management Exercise: Hidden Agenda By na - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. If you are offering conflict management training, these 5 activities should be useful for you. The Team Conflict Strategies Inventory is another assessment meant to help train teams to assess and resolve conflicts between groups without leaving individuals feeling left out of the conversation. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. Thanks Glasstap for providing such fabulous material. Time:This exercise will take about 15 minutes to run. All in English - as our business English courses and workshops always are. Jump to an icebreaker 1. (influencing) Next, check out this list of conflict resolution books and this guide to increasing team cooperation. Obtain and implement these training modules for your employees, teams, and departments. The topic for the presentation was Diversity for Dummies. Here is our list of the best conflict management games to play at work. Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. Were a trusted brand and you will be in safe hands. Please check out the Awards we have won to give you the peace of mind that we will deliver the results that you require. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. On returning from lunch I gave each pens and a sheet of flip chart paper and asked them to create a visual representation of thier idol and then had them present back to the rest of the group. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). Group Size:This module is suitable for use with groups of up to 25 participants. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. Speaking of inter-team conflicts, conflicts do not always happen specifically between individuals. Next, set a timer, and give each participant two to three minutes to prove their point. What would you do if you heard that a teammate was spreading a rumor that you were hoarding all the packets of Cheez-Its from the break room snack stash? I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. Statements might include: To unlock this lesson you must be a Study.com Member. . Ask. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Luckily, rage rooms are all the rage these days. Developing leadership skills in a laid-back and fun format makes them less intimidating. It really gets the message across well. Hand out index cards and markers Conflict can be disruptive and, at worst, destructive. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. Animals should be tiger, turtle, fox and dove. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? Notes:A great exercise to demonstrate our role in conflict with others. Fantastically effective exercise. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. 1. Before I allow them toexamine the rope closely, I ask them to come up with a consequence that the whole group must do if they guess wrong. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. Content Expert at teambuilding.com. Get-to-know-you questions | 5. Some examples: "The king could no longer walk". Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. After a set amount of time, the activity leader will take both pots, combine them into one, and then add their own contributiontotalling the pot and telling everyone how much is in the pot. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. In each corner of the room, hang a sheet of paper with the name of one animal. What I particularly like about this exercise is that it can be adapted to use in a variety of different sessions. Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. I would probably give the activity a 4.5. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. gcse.async = true; Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. These stories can function as team conflict resolution exercises. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. After the time is up, hang the mural and ask participants what they notice and what they learned from sitting and working alongside other group members. No one said you can't talk to one another (if they did not communicate. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Ask them to write 4 words down that they associate with the word "conflict" Step 2: Explain that debate is an attempt to prove that your position is better than the other persons position. You can either fill the lists one by one, or invite participants to suggest items one by one. Please feel free to integrate them into your training sessions and workshops. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. Great as an icebreaker in to so many different subjects. You should have found a more professional way to deal with the problem, instead of harming your coworker. s.parentNode.insertBefore(gcse, s); The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! That helps us help you. Typically, there are three possible responses. Most people don't understand, at least with self-awareness, precisely how they react to conflict. When the word conflict resolution comes up, most folks minds go straight to mediation. - Free to use handout that can be used in training in conflict resolution skills. 11:17:38 Please share below. Interestingly the boss only got 2 out of 12 for the quiz! In total, allowing for discussion, we recommend allowing 25 minutes for completion. Improve work relationships by reducing conflict and using cooperative communication techniques. Manage Conflict - Resolve Conflict - Prevent Conflict You can modify each activity to meet the specific needs, abilities and interests of those in your group. Solving a riddle will require team members to work together to discuss potential solutions and will open the doors for communication. Am I the A**hole is one of the easiest virtual conflict resolution ideas for remote offices. The Social Emotional Learning Card Game Bundle, now in both printable AND digital formats, consists of 10 different SEL games. The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. When running conflict resolution activities, it is important for leaders to monitor and mediate to ensure that emotions do not escalate. Google+ Sentences might include relatively superficial ones, such as: Sentences can also get a bit more complicated, such as: It can be helpful to intersperse the more superficial sentences with the deeper ones. Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. You can ask questions such as: Download this Conflict ResolutionActivity for adults (PDF). The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. 6. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. You can also include spaces for variables or what ifs.. After 10 minutes the managers and employees must come together and negotiate a final outcome. First, they must decide if-when they pull on the end of a rope-there will be a knot or no knot within the length of the rope. Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). Our Google Reviews and our FEEFO Reviews speak for themselves. I feel like its a lifeline. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. Lay out 5 items criss . In total, allowing for discussion, we recommend allowing 20 minutes for completion. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. Comments must be approved before appearing. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. Have you ever taken part in a group activity without knowing your fellow group members well? As our company is a financial retail business we deal with all types customers from all walks of life. For this game, employees are paired off into groups of two. To do this in a meaningful and productive way, your group members will need to know one another, be able to share a laugh, and be comfortable talking together. Explain to the group that you are going to read a set of sentences. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers Library. Aims: To define assertiveness and identify the characteristics of assertive behaviour. To identify situations where participants find it difficult to be assertive. Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Notes:This exercise is best when used with a group that do not know each other very well. I have used this in call handling training as well as to reception staff. Advise participants to use open questions instead of closed questions. Make sure you play outdoors or in an open indoor space. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. One team member starts by making a statement. How could you use open questions during a conflict? It's an old favourite and can be used in so many ways. Time:This exercise will take about 15 minutes to complete. ). Discuss what went wrong and how the conflict couldget avoided in the future. Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. Vet the stories you use before you use them. I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. When you give him the milk, hell probably ask you for a straw. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. Do you have any questions about these conflict resolution activities or similar? copyright 2003-2023 Study.com. Use the same style of debrief questions as above. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. Be cautious here about the stories each individual chooses. I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely. Then, you know how challenging and uncomfortable it can be. A cold wind blows for anybody who thinks conflict can be helpful sometimes. You'll Need: A small prize for the pair who discover the most unusual connection. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. LinkedIn It also identifies that we usually do not have such a shared vision - but that we can create one. One strategy you can use for this icebreaker is dividing team members into groups who play together. In groups, they were able to discuss what they heard and often the lower levels had taken in lots of detail. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! There's more to it, though. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. Notes:This exercise is designed for teams that normally work together. Group Size:This module can be used with groups of up to 24 participants. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". The goal of this exercise is to demonstrate that everyone has had times where they've been wrong or unreasonable and how they've handled conflict in the real world. The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. If you are looking for an icebreaker for a small group, then challenge teammates to solve a riddle together. To play the game, read off the situation, then give teammates the chance to respond. AITA? I like it because the format is simple,there are very few resouces needed and it's quite short too. However, they soon learnt what a trap that assumption is when they then couldn't correctly answer the ensuing questions. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. Training tools for developing great people skills. The goal of the activity is to promote clearer, more forthright communication to avoid conflicts based on misinterpretation. Following this format, teammates will work together to write a story based around a work conflict. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. Try to keep the atmosphere in the room friendly. Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. Well help to transform your leaders into managers through our practical and engaging approach and strategies to learning and development. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. Conflict resolution activities strengthen your team. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. In this activity, teams map out the development of an issue. Time:This exercise will take about 25 minutes to complete. Ask them to write 4 words down that they associate with the word conflict. Each pair need to keep a tally of how many buts they used. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. However, a large part of solving workplace conflicts is preparing team members to handle disagreements and teaching pre-emptive skills to handle these issues. Each pair has 5 minutes to win the argument. Person A will argue for the motion. You can have participants talk through the scenario, or act it out. Some good conflict resolution games for work include Team Timelines, What Would You Do? Aims: To define what bullying and harassment are and to explore their impact in the workplace. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. Explain to participants that people often come to a conflict-resolution Aims: To encourage participants to share information about themselves. To explore values and beliefs. To build rapport among participants. Group Size:Suitable for use with groups of almost any size. Once Id revealed how badly people listened, we went on to discuss the way some people assume they know what the question is about and dont listen carefully enough to understand what the interviewer wants. After completing th. What a lovely exercise. Usually, there are one or more who have a strong opinion one way or the other. You said, I heard is a simple communication exercise. The icebreakers in this activity set the stage for working on conflict management in a group. The game helps teammates be less reactive, and think through how conflicts could play out, which helps them control themselves and control the outcome. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. Just because they look scruffy doesnt mean that they may be poor. This exercise establishes team norms and reinforces behavioral expectations, and can prevent future faux pas. I work for a small voluntary sector organisation with 5 full time and 2 part time staff. Conflict Management training is always a worthwhile course in any business. Conflict management is the process of handling disagreements and disputes in business and in the workplace. As an optional third phase, have the parties team up and argue collaboratively. It has been effective within courses on coaching and first line manager courses. I could also work on what the activity could offer much more. Separate participants into groups of 4 or 5 and give them a large marker pen and a large sheet of paper. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. I use this activity in Assertiveness training. Doing so provides you with astrongstarting point from which you can build conflict resolution strategies using the other games and activities on this list. Also, the decision of the group must be unanimous. Have you tried our Free Samples? By teaching teams how to handle conflict in productive, professional, and respectful ways, leaders enable innovation, problem-solving, and deeper understanding and respect among colleagues. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. Want to "give" their $1 out in exchange for a promise of a favor later. You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. The Big Book of Conflict-Resolution Games - Washington State University Excerpt: Similar in some ways to the idiom 'beating around the bush' described in a previous ConflictMastery Quest(ions) blog, the expression stonewalling refers to the tendency to avoid responding to a question or to be evasive. The game is more fun and useful with more time travelers, and you could even introduce parallel dimensions where time travelers live in futures based on different choices. Included in this bundle:1. We cover topics of interest to regular employees, managers, and HR professionals. Aims: To welcome the participants. To introduce the facilitator(s) and participants to each other. To introduce the facilities. To agree the course objectives and timetable. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. You found our list of the best conflict resolution ideas. You'll Need:Nothing, other than the materials provided. Our main site with over 400 articles on life in the workplace. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. I have always been a great lover of story telling while training and Goldilocks listening exercise has given me the opportunity to combine a good story with a great activity. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. Teach Choice - Children need more than one strategy to solve a conflict independently. I've used this in a number of different sessions where it was important to highlight the amazing ability people have to fill in the gaps of the story with their ideas and remembered bits of old fairy tales. We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. Task completed you should have found a more professional way to deal with all types from! Depth, including guides for facilitators, and can prevent future faux.! To `` give '' their $ 1 out in exchange for a fantastic reflection session used this in call training. Idol exercise this week I ran a seminar for members of the activity is to promote clearer, forthright! Invite participants to suggest items one by one, or call on players to share answers out loud no! How challenging and uncomfortable it can be used in so many different.... On misinterpretation a large sheet of paper everyone knows the Goldilocks tale and this guide to increasing team cooperation can... Viewpoint or perspective talk to one another and sharing why they conflict management icebreaker activities that.. Been effective within courses on coaching and first line manager courses cover topics interest... Plus, these 5 activities should be workplace-relevant and otherwise innocuous, like `` when will you have any about... 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