A very oily & not so tasty medium pizza at Sortinos was $26!! I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Paris . They have considered all things from babies to teenagers. The service issues will eventually work themselves out. Last minute changes I guess. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. We cant hear all the kiddos running round above which is a win in our book. I can support that! Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. Ok fine Ill use their text service for the front desk! Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Xian, went above and beyond to help locate it and return it to my son. November 12, 2020 12:48 PM Eastern Standard Time. I then visit front desk In person and manage to order a pizza. B-Lux was decent. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. So if you are sensitive to that, be sure to ask for a room at the end. We waited in line for nearly two hours just to be told that our room was not yet ready. The fast food bowling joint is $9 to $25 a meal as well and gross. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. Beds were very comfortable (soft). Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Hi whenag2018! After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Larger mini fridge and microwave available. Weve watched it come to life, stayed up to date with the website etc. This place is beyond amazing! The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? Kids enjoyed the water park and Tom Foolery. We go above and beyond to ensure this common goal is met. We are so grateful they took the extra time to look for the bear. Ok I dont carry change but I had a house key and managed to make it work. At all. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. It was super crowded!! 3.3 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Wingate by Wyndham Round Rock Hotel & Conference Center View Hotel 1,183 reviews 3.4 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Quality Inn & Suites Round Rock View Hotel 470 reviews The rooms are fine. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. I smiled and just dealt with it. As in! If everyone needs to be in a raft on the lazy river, have it stated as well. Places are grossly overpriced. Its $21 a person! No outside food allowed. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. We expected this to an extent. That store is way better than any Chuck-E-Cheese or D&B! This was a huge mistake because had she just told me I could've moved funds. I called to complain and we were given a late check out at no charge which was very appreciated. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. more. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. They just wouldnt have understood. The employees working the Porte Cochere need major improvements. LOTS OF WALKING! Spring 2023 Round Rock Pop Up Art Show Dates Announced; Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. My first impression of arriving in the lobby was that I wanted to look at everything. WARNINH: The hotel room doors close very hard and can hurt little fingers. Or a $500 glass of wine? The attraction was closed for 2-3 hours to sanitize it. There is very little room service, no in room coffee maker, no valet parking. 3. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. When one thinks of themed family friendly resorts what comes to mind? We ate remaining meals off property. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. The breakfast is only served in one location as the other resturant isnt even open yet. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Every child under 48" must wear some sort of life jacket. . Ice cream parlor and candy shop- $7 for 1/4lb of candy. We did complain and recieved apologies from the staff. The facility is new and very nice with the safari theme. Click? Definitely a place to be. How many families can afford $24 a plate for dinner? I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Who is monitoring guest coming and going? Buy my 74 yr old mother didn't need one in the end. The toppings were $4.50 a topping! Payments made by partners impact the order of prices displayed. Arcade is very cool but the games are lacking. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. They are more growing pains of being a new property in very challenging times. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. We are so grateful they took the extra time to look for the bear. Click Here to Book Direct. That was a mistake. Buy my 74 yr old mother didn't need one in the end. Ok fine Ill go through front desk! 2. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. There are employees just moving around at snail pace. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . Here is the short version as a family with a 4 yr old and 74 yr old. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. Themed rooms? Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. The grand scale from the outside is huge. We can't thank Xian and the staff enough. Never saw anyone sanitizing these. The spa is 4-star worthy. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. Just didn't cut it for my family.Overall, great experience and I would go back again. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. We enjoyed the pool so much. There is a Starbucks, Ice Cream Shop and a full market open all day. It's inclusive and that's nice- which we saw many seniors and handicap children. Up close beautiful. I coped and put on a smile we were on vacation! For a kids focused space connected to the arcade, imo, thats just asinine. If there are no adults allowed on certain slides, have it stated. Xian, went above and beyond to help locate it and return it to my son. Round Rock, TX 78665 (512) 651-1000. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. The manager Kevin came to help her many times and never once acknowledged or greeted me. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. My family and I are currently staying at this location. Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. Activities: Waterpark is the only feature that comes with your stay. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. I'm sorry but $4.50 a topping is insane. Kalahari Resorts and Conventions makes a big splash in Round Rock! 1. We're in it together Your safety & security is our #1 priority. Xian, went above and beyond to help locate it and return it to my son. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. So we went here with my girlfriends to celebrate one of my friends birthday. So if you are sensitive to that, be sure to ask for a room at the end. Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. However, you can pre-register to arrive as early as 10 AM. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. My child Is hungry and this is one inconvenience too many. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Tripadvisor performs checks on reviews. Food: Resort food is meh and very expensive. Ice cream parlor and candy shop- $7 for 1/4lb of candy. 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