Absolutely terrible service in regards to trying to eat a meal. The food was so so. The next time someone with us went at 12:45 to wait until 3:00. We hope that we will receive you again soon. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Planet Hollywood Adult Scene Cancun. We enjoyed the Lazy River and playing Bingo. 94% of travelers recommend this experience. They did not love it. Decide which restaurants you want to eat and what day. They never did the arcade or trampoline park. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Check-in: The sports bar was also good. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Not as good the second time. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. They did not love it. Food is meh. The kids enjoyed the grotto bar. Red flag says our whole stay. The bartender at shores was better. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. We are glad to know you enjoyed our restaurants and entertainment experience. in the morning. Beautiful beach views I would stay here again! It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. We went to a movie Top Gun and it stopped working 3 times. The meal was great. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. I hope they can find all the missing to give the families some closure. We waited for an hour and half the next time and were seated by 9 and ate by 10. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. WTF! We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. The second time we went later. We stayed in a junior swim up suite with our 5 and 3 year old kids. Been here 2 days so far. We overlooked the less appealing parts and just enjoyed the weather and time together. Own or manage this property? It was ok. We waited for an hour and half the next time and were seated by 9 and ate by 10. Take a look at our list of awards and recognitions. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. We went early the first time right at 6:00. We will be coming back for sure. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Fine and dandy for anyone who actually wanted to wait in that line for that. Because its what we collect, that makes us who we are. Service was good but not great. Our star-worthy experiences are turning heads. But really wasted his afternoon. 2023 Planet Hollywood Cancun Adult Scene. We are not picky. We would think twice on Star Class in doing it again. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. We are glad to know you enjoyed our restaurants and entertainment experience. The lazy river and flow rider were excellent. My "butler" Lilly was a complete failure. The others were hit and miss. 2 of our 3 rooms were close together. Pay the extra for the star class upgrade. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. I booked & paid for the 2 queen bed swim up & thats what I expect. The pool bars were ok. Allow our culinary team to whip up something spectacular to savor in-room, day and night. [removed] Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Filling the barren space in our lives. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Sometimes the waits were long. Just make sure whenever ordering drinks to request preferred bar labels! Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). We had mold. Our chef was entertaining and great. You must take the test no more than three days before your flight. Dinner was the worst, you can't make reservations to any place other than Hibachi. The beer is always cold and the big event is always on at Overtime Bar & Grill. Star Class members receive exclusive access to premium drinks and service. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Resort Map We walked it and were overwhelmed by a slough musty smell and extreme humidity. Tripadvisor performs checks on reviews. in the morning. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Yes, free parking is available to guests. Overtime Sports Bar. Both were stocked daily with water, assorted soda, beer and snacks. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. We went early the first time right at 6:00. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Planet Hollywood Cancun Gallery Page. 55. A passport is required, as usual, and that is about it. CLICK HERE for the Download! Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. One night we went right at 6 again. Queuing arrangements for lower class guests need to be addressed. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. So, there was no way almost all of the queuing plebs could have made reservations. Best customer service! Hi any advice on the best time to try and get into the restaurants? Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Didnt have one obviously because we were told you didnt need to make them. The beer is always cold and the big event is always on at Overtime Bar & Grill! Yes, dry cleaning and laundry service are offered to guests. I could go on and on about how bad this experience was. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. We would think twice on Star Class in doing it again. Ours were Viri and Tharvin. Also there was rarely popcorn there which did disappoint the kids. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. We are pleased to know that you enjoyed our facilities and activities. And its loud. An Autograph Collection All-Inclusive Resort. Star Class Producer Suite. We are looking for your next visit in the near future. The surf was rough. We are looking forward to your next visit in the near future. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Quotes displayed in real-time or delayed by at least 15 minutes. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. The umbrellas were painful to open. It was very good. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. 2 of our 3 rooms were close together. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. In April, 14 murders were reported in 36 hours. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. [deleted] hace 2 a. We will take your comments as our main improvement tools. There was no lighting outside in the evening. Director's Suite. Stay like a superstar in our most fabulous suite. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? He got us in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We did bring a few with us and we did use them. The taxi driver fled the car before police arrived. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Just not sure it was 100% worth it. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Thanks so much to all the Planet Hollywood crew!!! The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Pay the extra for the star class upgrade. Market data provided by Factset. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! But really wasted his afternoon. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. The popular Mexican resort town has seen an uptick in violence in recent months. An Autograph Collection All-Inclusive Resort - Adults Only. Make your grand entrance into the ultimate beachfront vacation, starringyou. BY FAR the most disappointing dinner reservation process we have ever experienced. Stay in your stylish suite and dodge the paparazzi. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. Wonderful experience overall. Our check in was fast. There were limited tubes. Check-in: Sometimes the waits were long. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. Lol! I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. Fingers crossed. The staff here have been outstanding. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Claim your listing for free to respond to reviews, update your profile and much more. Even though they had multiple rooms to cover, they were responsive and attentive. The maids do a wonderful job and each day, our room was cleaned before 3pm. Our ceiling in our bathroom leaked into our sink. See more questions & answers about this hotel from the Tripadvisor community. You will get more bang for your buck. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Yes, dry cleaning and laundry service are offered to guests. 3:00 pm, Check-out: 2023 FOX News Network, LLC. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). We liked being able to control all of the lights, fans, etc. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. We also ate at Italian twice. There were limited tubes. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. From the front deck, we had great views of the sunset. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. The third room was a complete upgrade it made the stay so much better. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. We ended up getting that fixed on day 3. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Be sure they will be even more motivated. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. We recommend calling ahead to confirm details. Our room was in excellent condition and cleanliness. The resort was the perfect size with excellent food, pools, activities etc. We had to wait but probably only 45 minutes. We also received three. Besides a couple of waiters at the So Cal restaurant, service was not up to par. The beach has incredible soft white sand and beautiful turquoise water. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. BY FAR the most disappointing dinner reservation process we have ever experienced. Overall, we had an amazing stay. Our team checks each review posted on the site disputed by our community as not meeting our. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. We had large sharing plates of appetizers and great meals. You will get more bang for your buck. (that's how I'm feeling). Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. complimentary bottles of wine in the room. The food is amazing at all restaurants, specialty and buffet. We will see you soon in Planet Hollywood Cancun. And you dont get it unless you ask. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Market data provided by Factset. Tripadvisor performs checks on reviews. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. It was a really long shuttle 1.5 hours on way there. Lol! This material may not be published, broadcast, rewritten, or redistributed. You have arrived. If the system detects something that potentially contradicts our. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Make your reservations days in advance. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Fine and dandy for anyone who actually wanted to wait planet hollywood cancun murders probably only 45.. We collect, that makes us who we are looking for your on! 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