Not an improvement I still don't see anything about choosing an arrival time but at least I'm in . Middle name. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. LauraS That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Start your vacation sooner while maintaining physical distance. Always get message try again later Unable to login. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Kind of you. This is over several weeks time. The app crashes on open on my Galaxy S8. my next gripe is about the airport that if we are unfortunately needing repatriated home. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX I cannot enter numbers of postcode for payment method credit card entry The months and dates flash up and quickly disappears. I want to be able to use the app. My personal information appears to be incomplete. and still not get to go. CC Help Jenn Princess USA does that now. Please, a line by line instruction guide? Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. The App is very poorly written and takes an inordinate amount of system resources. It also offered a 4 or 6-top. Can't sign now for my wife. Also, mention the most recent voyage you were on with Princess. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. I want to be able to use the app. Arizona. No. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Photo of my vax card will not upload. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. With 80% of people having so many problems with this app you'd think they would be working on it big time. It took me two hours to enter our credit information and order our wearables. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. This app makes me not want to cruise with Princess. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. If so, you would have historical records of personal information that should have been converted over to the MC App. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Je ne peux pas prendre ma photo. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. I entered the wrong birthdate and it won't let me edit the information. I repeat, the Medallion does not hold any information. I have successfully located the Arrival Time feature on my tablet. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Tried restarting the app and restarting the phone with no success. I had this interaction yesterday when checking DMW function. WTF? It's recommended to create a New Account if you don't have one already. Can not get to green line. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. Right now, it is hit and miss/for some, not others/very poorly developed. Not very good to say the least. So if anyone else was having the problem I was just providing a non-Princess reason for it. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Keep your distance; still enjoy great service. A multi million dollar company with two bit IT system! Will not let me save. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? After downloading co ved images will not save. Tried to photo my vaccination certificates, same result. Why bother, just take it to check in. Why are you attacking me? Started June 21, 2021, By Can my Medallion device be shipped to my residence if I live outside the U.S.? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. More time for you. Therefore I cant complete the check in process. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! (started several months ago). I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Can't link the booking number on the iPhone app either. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Click "get online now". @Travelw This is from the medallion FAQ's on the Princess site. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Can you help me? I'm not a happy camper right now. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Force Stop the Princess MedallionClass App. Which phone number did you call? App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Very frustrating! EDL). Inconsistent and does does not work with android smart phones. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? My partner has same problem. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. The app crashes on open on my Galaxy S8. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. can't do mine. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". They will be able to just race on board with their medallions! It's just, dammit! Having major problems whether I'm using the iPhone or the web-based version. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Since it is an app I don't use Chrome and it's buttons to print from. What do I need to get it to save the information? Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. I have not been able to download the app from Google Play. When I try to scan passport it doesnt work. IDK why no 8-tops, but not interested in them. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. We have not been able to use the Medallin app to book our dining. Medallion Class App on iPhone does not load, just get the "turning circle". The idea is that it saves loads of time on the ship and makes things easier. Pass. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". When we go to the page on the app where this should be done it correctly shows our country of. I may cancel this cruise and go back to Norwegian. Complete info but save remains grey and on closing all info on these pages is list. I even tried to use their web version of the app. So travel documents not accurate and unable to load credit card details. Do I need required travel documents for embarkation if I've completed the OceanReady steps? It still comes back with the old information. Want your favorite fruity drink while relaxing in the Piazza? Then open a web browser and the page will launch. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. That eventually went away. I add it in and it won't take. This will be an interesting cruise in 5 days. Well it really is moving slower! By And they are the new kid on the block. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Board faster and go straight to your favorite spot. He had tried numerous times with his ID and password (and also with the booking number), but no dice. You think you "deserve" special treatment? This is our 1st (ta && ta.queueForLoad ? From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. It's just, dammit! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. LauraS Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I think this is down to semantics. After scanning my passport and filling in the details, I press SAVE. Can someone access my personal information through my Medallion device? Purchase food, drinks, stuff even laundry tokens! (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. How does the Medallion device help with guest safety? Then confirm "Reset Network Settings". (My app issues didn't get fixed.) . As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. I've never been asked to show the app at check in. I can't uninstall it and I want it GONE! Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Enter your device passcode. It contains a code that identifies you to the ship's computer, it contains no other information. Not everyone upgrades their phone each year. Quick voyages to the California Coast, Caribbean and Mexico. Upgraded wearables but app would not accept payment. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Help. (But as many have noted, nobody looks at that when you do arrive at the port. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. click "Force Stop". Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. If you already have an online account with Princess, you may enter your . This app need a lot of work to make it useable. I still don't see anything about choosing an arrival time but at least I'm in . 0:00 / 1:40 Princess Medallion App Not Working? I cannot link my booking number. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Which phone number did you call? I have spent 2 hours trying to get the app to load my info? You will be able to leave a comment after signing in, By Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Merci de m'aider. Click "get online now". The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. You have a want not a need. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Want to avoid a crowd or standing in line? I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. The last part to complete my requirements is the photonot working for me. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Try your partners phone also. UPDATE: I was able to get in on my tablet using log in with booking number. (And that was a nightmare) (started several months ago). Their Help Desk lady in UK couldn't login with my details. Is the app available in multiple languages? Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. This ranks as one of the slowest unfriendly apps I have ever seen!! For the last two days I have been trying to upload my vaccination card with no luck. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Is a Medallion wearable safe to use if I have a . Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Give an option to put you in the queue and call you back when someone can help you. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? This Clears both data and cache. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Pretty sure everything else is manual entry. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Thanks for watching! I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. By Frank and Barbara Mitchell Jun 04 2022. Switch your mobile device to "Airplane Mode" in Settings. Your help to a resolution required! How can I arrange to have my Medallion shipped to my home? Their NEW applications is horrendous we've had so many issues with it. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Won't load wearable page to order my items. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Receive error message "something went wrong, try again later." 3D printed wristband for Princess Medallion Class Cruises. CC Help Jenn I hope the OP was able to work out his/her issues. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. The Medallion device contains no personal information but transmits an encrypted guest i.d. Finally logged in, but Booking code is not recognized, so app will not link our cruise. . I have deleted the app and reinstalled. Order whatever you need burger, beer, extra towels, aloe, etc. - Onboard Packages Why can't they have an app that works on older phones?? Right now, it is hit and miss/for some, not others/very poorly developed. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. I believe they have the ability to make updates within the app on your behalf if there's an issue. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. How can this be resolved? Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. There are several lengthy threads on the MedallionClass App, one specific to Android. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Medallion App stills has the old booking and ship. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Please advise what I can do. There will also be how-to videos on the stateroom TVs. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. And they need to wait 90 minutes to do this? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. App will not accept my Florida enhanced drivers license. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Seems to be no way to swipe or click out It just keeps downloading and never downloads. I want to be able to use the app.). An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Why is my COVID pass still pending 3 days before the sailing date ? Click Princess MedallionClass "Force Stop". https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. As your Wi-Fi, and you can text, video chat, share photos and check email Stream... Confirmation number, name, birthdate - instead of login id and password ( and also the. Easy to get in on my tablet using log in with booking number a... On Princess Discovery back in may, 2022 the ship 's computer, it will an! Call the guest Services princess medallion app problems or talk to their stateroom Steward, as usual,! Anywhere on board, so app will not accept my Florida enhanced license. Can not edit it to save the information live outside the U.S. & # x27 ; s on the app. Hours to enter the correct birthdate if so, you may enter your app interacts your... A nightmare ) ( started several months ago ) Medallion app. ) many problems with this app need lot. Effortless boarding receive error message `` something went wrong, try again later. status, select!, share photos and check email, Stream your favorite fruity drink while relaxing in details... Specific to Android back in may, 2022 device which replaces your cruise card on Princess Discovery in... That was n't an issue for my Alaska cruise since most people arriving... 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